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Senior Product Support Engineer (L3)

CodeRabbit
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

CI/CD
Azure
Go
Computer Science
Kubernetes
DevOps
Git
English
Java
AWS
Docker
Bachelor's degree
JavaScript
Distributed systems
Continuous integration
Software development
Technical writing
GitHub
AI
TypeScript
GitLab
Communication skills
Python
Debugging

Full job description

Location

Bengaluru

Employment Type

Full time

Location Type

Hybrid

Department

Engineering

About CodeRabbit

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

Role Overview

At CodeRabbit, we seek an exceptional, enterprising Software Engineer to join our growing Rapid Response engineering organization. You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI-powered code review platform. You will be the bridge between our cutting-edge AI technology and our customers, the innovative software engineers who rely on us. You will be a champion for our customers – a passionate advocate who goes above and beyond to ensure our customers are getting the most out of their investment in CodeRabbit.

As a Senior Software Engineer at CodeRabbit, you'll be contributing to the development of advanced applied AI systems that revolutionize code review processes. You'll work at the intersection of intelligent systems and software engineering, creating tools that empower developers to iterate rapidly in complex environments. Your expertise will be crucial in developing solutions that enhance code quality and developer productivity.

Key Responsibilities

Technical Engineering (60-70%)

Debug, troubleshoot, and resolve highly complex technical issues that require code-level investigation and fixes

Develop bug fixes and patches for production issues, working directly in the codebase

Build small to medium-sized features and improvements based on customer feedback and support insights

Conduct root cause analysis (RCA) on critical incidents and implement preventive measures

Contribute to the product codebase through pull requests, code reviews, and technical documentation

Develop internal tools, automation, and diagnostic utilities to improve supportability and scale operations

Perform performance analysis and optimization for customer-specific deployment scenarios

Customer-Facing Technical Leadership (20-30%)

Serve as the escalation point for complex technical issues from L1/L2 support teams

Conduct deep-dive technical sessions with customers to diagnose and resolve architectural or integration challenges

Educate customers on advanced product usage, best practices, and optimal configurations

Collaborate with customer success and sales teams on technical aspects of renewals, expansions, and complex deals

Provide technical guidance during proof-of-concept and pilot implementations

Product & Process Improvement (10-20%)

Analyze patterns across the customer base to identify systemic issues and improvement opportunities

Partner with product and engineering teams to define and prioritize features based on support insights

Contribute to internal and external knowledge bases, runbooks, and technical documentation

Mentor L1/L2 support engineers on technical troubleshooting and product architecture

Drive continuous improvement in product serviceability, observability, and debuggability

Participate in on-call rotations for critical production support

Qualifications

Required Qualifications

5-8 years of software engineering experience with at least 2 years in a customer-facing technical role (support engineering, solutions engineering, or similar)

Strong programming skills in at least one modern language (Python, TypeScript/JavaScript, Go, Java, or similar)

Proven ability to debug complex systems: experience reading and modifying production code to resolve issues

Customer obsession: passion for delivering high-quality customer experiences while maintaining technical excellence

Excellent communication skills: ability to explain complex technical concepts to both technical and non-technical audiences; business fluency in spoken and written English

Problem-solving expertise: systematic approach to diagnosing and resolving multi-layered technical issues

Experience with modern development tools: Git, GitHub/GitLab, CI/CD pipelines, and development environments

"Nice to Have"

Great candidates may also have one or more of these qualifications:

Experience contributing to production codebases in a professional setting

Deep familiarity with code review processes, static analysis tools, and software quality practices

Strong understanding of AI/ML systems, LLMs, or developer tooling platforms

Expertise in observability tools, RCA methodologies, and debugging distributed systems

Experience with modern software development ecosystems: VS Code, Cursor, IDE extensions, developer workflows

Knowledge of cloud platforms (AWS, GCP, Azure) and container orchestration (Docker, Kubernetes)

Background in DevOps, SRE, or platform engineering

Experience with customer success metrics and methodologies (retention, expansion, technical account management)

Bachelor's degree (or equivalent) in computer science, engineering, or another technical field

Open source contributions or demonstrated technical writing skills

Our Values

Collaborative Humans: Prioritizing collective intelligence

Fearless Innovators: Turning obstacles into growth opportunities

Persistent Passionate Developers: Thriving on complex, long-term challenges

Impact-Driven Creators: Crafting intuitive tools for developers

Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

What We Offer

Work on cutting-edge technology with real-world impact

Collaborative and innovative environment

Competitive salary, equity, and benefits

Professional development opportunities

To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.

Apply Now

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Employment Type

Location Type

Department

About CodeRabbit

Role Overview

Key Responsibilities

Technical Engineering (60-70%)

Customer-Facing Technical Leadership (20-30%)

Product & Process Improvement (10-20%)

Qualifications

Required Qualifications

"Nice to Have"

Our Values

What We Offer