Indira Nagar Lucknow Uttar Pradesh (tools & automation) Jobs – 48 Open Jobs Today

Administrator (Tools & Automation)
HCLTech —Lucknow, Uttar Pradesh
- Computer Science
- PMP
- Analysis skills
4h
Sr Engineer (Tools & Automation)
HCLTech —Lucknow, Uttar Pradesh
- Full-time
- Computer Science
- SQL
- Bachelor's degree
2d
Computer engineering
Neev International —Lucknow, Uttar Pradesh
- ₹7,000 - ₹35,000 a month
- Full-time
- English
- AWS
- Bachelor's degree
- Flexible schedule
- Paid sick time
Quick apply
Data Centre Support Engineer
PEYMAGEN INFORMATICS AND AUTOMATION PVT. LTD. —Lucknow, Uttar Pradesh
- ₹46,000 - ₹48,000 a month
- Full-time
- Microsoft Access
- Computer Science
- Software troubleshooting
Quick apply
13d
Data Centre Support Engineer
Peymagen Informatics and automation pvt.ltd —Lucknow, Uttar Pradesh
- ₹46,000 - ₹48,000 a month
- Full-time
- Microsoft Access
- Computer Science
- Software troubleshooting
Quick apply
13d
Quality Assurance Engineer
Arivani Technologies Pvt ltd. —Aliganj , Lucknow, Uttar Pradesh
- ₹20,000 - ₹40,000 a month
- Full-time
- SQL
- Analysis skills
- JavaScript
- Paid time off
- Food provided
Quick apply
Senior WordPress Developer
YOURDIGITALSTORY —Gomtinagar, Lucknow, Uttar Pradesh
- ₹22,603.37 - ₹42,883.61 a month
- Full-time
- Computer Science
- Bachelor's degree
- JavaScript
Quick apply
2d
Artificial Intelligence Intern
RAD Designs & Decor —Lucknow, Uttar Pradesh
- ₹8,000 - ₹35,000 a month
- Full-time
- In-person
- AI
Quick apply
Senior Administrator - Microsoft PowerBI,Windows Powershell, Python
HCLTech —Lucknow, Uttar Pradesh
- Azure
- DevOps
- Windows
Senior Administrator - MS System Center Configuration Manager (SCCM)
HCLTech —Lucknow, Uttar Pradesh
- Software troubleshooting
- Windows
- Scripting
Analyst (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Software troubleshooting
- Windows
- Analysis skills
4h
Electrical Engineer
CVS MULTI SERVICES PVT. LTD. —Lucknow, Uttar Pradesh
- ₹40,000.00 - ₹45,876.83 a month
- Full-time
- Microsoft Excel
- Project management
- Bachelor's degree
Quick apply
Commissioning Engineer
Concord Control Systems Limited —Lucknow, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Full-time
- Schematics
- Programmable logic controllers
- Electrical experience
Quick apply
5d
Service Engineer
MAS INDUSTRIES PVT. LTD. —Lucknow, Uttar Pradesh
- ₹18,000 - ₹25,000 a month
- Full-time
- Electrical experience
- Bachelor's degree
- In-person
- Paid time off
Quick apply
9d
Quality Assurance (QA) Intern
Algorithus —Lucknow, Uttar Pradesh
- Full-time
- Computer Science
- Java
- SQL
Senior Analyst - English, Arabic, Microsoft Windows
HCLTech —Lucknow, Uttar Pradesh
- Microsoft Access
- Azure
- Microsoft Outlook
2d
Backup Admin (Data)
Yashashwin Services —Lucknow, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Full-time
- Azure
- Oracle
- Master's degree
- Health insurance
- Life insurance
Quick apply
Test Lead - Android, iOS
HCLTech —Lucknow, Uttar Pradesh
- Azure
- DevOps
- Java
4h
Senior Administrator - Azure Active Directory
HCLTech —Lucknow, Uttar Pradesh
- Azure
- AWS
22h
Business Analyst
Algorithus —Lucknow, Uttar Pradesh
- Full-time
- Finance
- Master's degree
- SQL

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Administrator (Tools & Automation)

HCLTech -
Lucknow, Uttar Pradesh

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Job details

4 hours ago

Qualifications

Jira
BCS
ITIL Certification
Computer Science
Incident management
PMP
BMC Remedy
IT service management
Analysis skills
Bachelor's degree
ITIL
Splunk
Risk management
ServiceNow
Agile
Communication skills
Information Technology

Full job description

Lucknow, Uttar Pradesh
Job Summary

Critical Incident Manager is responsible for leading the end-to-end management of high-impact and high-urgency IT incidents that affect business operations, critical services, users, customers, or revenue. The role acts as the central point of coordination during major incidents, driving rapid service restoration, structured communication, stakeholder alignment, escalation governance, and post-incident improvement. The ideal candidate should have strong ITIL-based incident management experience, proven crisis leadership capability, and the ability to coordinate technical teams, vendors, service owners, and leadership stakeholders under pressure.

Job Description : • Major Incident Management and Crisis Coordination\\\\r\\\\n• ITIL Incident, Problem, Change, and Continual Improvement Practices\\\\r\\\\n• War Room Facilitation and Technical Bridge Management\\\\r\\\\n• Executive Communication and Stakeholder Management\\\\r\\\\n• Escalation Management and Decision Governance\\\\r\\\\n• Service Restoration Planning and Business Impact Assessment\\\\r\\\\n• RCA Coordination, PIR Support, and Corrective Action Tracking\\\\r\\\\n• SLA, KPI, Dashboard, and Incident Reporting Governance\\\\r\\\\n• Cross-functional Collaboration with Technical, Vendor, and Business Teams\\\\r\\\\n• Strong Analytical Thinking, Prioritization, and Risk Management

Key Responsibilities

Key Responsibilities • Lead, coordinate, and govern all critical and major incidents from identification through service restoration and closure. • Initiate and facilitate incident bridges, war rooms, technical triage calls, and executive communication channels as required. • Assess incident impact, urgency, priority, affected services, business risk, and customer impact to ensure correct classification and escalation. • Coordinate cross-functional resolver groups, service owners, vendors, infrastructure teams, application teams, and leadership stakeholders to drive timely resolution. • Maintain clear command and control during incidents by tracking actions, owners, timelines, dependencies, decisions, risks, and next steps. • Provide timely, accurate, and business-friendly updates to stakeholders, including senior leadership, customer teams, and service delivery management. • Ensure adherence to ITIL incident management, major incident management, escalation, communication, and service restoration processes. • Drive workaround identification, service recovery actions, permanent fix coordination, and handover to problem management where required. • Prepare and publish incident summaries, major incident reports, executive updates, post-incident review notes, and lessons-learned documentation. • Collaborate with problem management teams to support root cause analysis, corrective actions, preventive actions, and recurrence reduction. • Track SLA compliance, response timelines, resolution timelines, communication quality, and incident aging to ensure governance discipline. • Identify process improvement opportunities and contribute to continual service improvement across incident response, communication, reporting, and escalation management.

Skill Requirements

Major Incident Management and Crisis Coordination • ITIL Incident, Problem, Change, and Continual Improvement Practices • War Room Facilitation and Technical Bridge Management • Executive Communication and Stakeholder Management • Escalation Management and Decision Governance • Service Restoration Planning and Business Impact Assessment • RCA Coordination, PIR Support, and Corrective Action Tracking • SLA, KPI, Dashboard, and Incident Reporting Governance • Cross-functional Collaboration with Technical, Vendor, and Business Teams • Strong Analytical Thinking, Prioritization, and Risk Management

Other Requirements

Minimum 5 years of experience in Incident Management, Major Incident Management, IT Service Management, or IT Operations in a complex enterprise environment. • Hands-on experience managing P1/P2, Sev1/Sev2, business-critical, or customer-impacting incidents. • Strong working knowledge of ITIL practices, including incident management, major incident management, problem management, change management, service request management, and continual improvement. • Experience coordinating multiple technical teams such as infrastructure, cloud, network, database, application, security, workplace, service desk, and vendor support teams. • Ability to manage high-pressure situations with calmness, discipline, urgency, and structured decision-making. • Excellent verbal and written communication skills, with the ability to simplify technical updates for business and leadership audiences. • Experience preparing major incident reports, post-incident reviews, RCA inputs, trend analysis, and service improvement recommendations. • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline is preferred. • ITIL Foundation certification is required; ITIL Intermediate, ITIL 4 Managing Professional, PMP, Agile, or relevant service management certifications are preferred. • Experience with ServiceNow, BMC Remedy, Jira Service Management, PagerDuty, Splunk, monitoring tools, or similar ITSM and observability platforms is preferred

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(tools & automation) jobs in indira nagar lucknow uttar pradesh

Administrator (Tools & Automation)

Sr Engineer (Tools & Automation)

Computer engineering

Data Centre Support Engineer

Data Centre Support Engineer

Quality Assurance Engineer

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Business Analyst

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