Kalyani, West Bengal Telemarketing executive Jobs – 1 Open Jobs Today

Telemarketing Executive
Pointo —Barakpur, West Bengal
- ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Paid time off
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Telemarketing Executive

Pointo
Barakpur, West Bengal

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Job details

Fresher | Full-time
₹20,000 a month

Benefits

Paid time off

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Call center experience
Bengali
English
Microsoft Office
12th Pass
Bachelor's degree
Customer support
Hindi
Telemarketing
Communication skills
Banking
Negotiation

Full job description

Job Description – Telemarketing Executive

Position: Telemarketing Executive

Department: Marketing

Location: Barrackpore

Employment Type: Full-Time

CTC: ₹20,000 per month

Job Summary

We are looking for a dynamic and result-oriented Telemarketing Executive to generate leads, engage prospective customers, and support the sales team through effective telephonic communication. The ideal candidate should possess excellent communication skills, customer handling abilities, and a positive attitude towards achieving business targets.

Key Responsibilities

- Make outbound calls to prospective and existing customers.
- Introduce the company's products and services to potential clients.
- Generate qualified leads and schedule appointments for the sales team.
- Follow up with customers to convert inquiries into sales opportunities.
- Maintain accurate customer records and call logs in CRM/Excel.
- Handle customer queries professionally and provide appropriate information.
- Achieve daily, weekly, and monthly calling and lead generation targets.
- Coordinate with internal departments for customer requirements.
- Ensure high levels of customer satisfaction through professional communication.

Eligibility

- Graduate in any discipline (Higher Secondary may also be considered with relevant experience).
- 0–2 years of experience in Telemarketing, Telesales, Customer Support, or Call Centre.
- Freshers with excellent communication skills are encouraged to apply.

Required Skills

- Excellent verbal communication in English, Hindi, and Bengali (preferred).
- Good persuasion and negotiation skills.
- Strong customer service orientation.
- Basic knowledge of MS Office (Excel, Word).
- Ability to work under targets and deadlines.
- Positive attitude and willingness to learn.

Preferred Experience

- Experience in BPO, Telecalling, Customer Support, Banking, Insurance, FinTech, Automobile, EV, or Retail industries will be an advantage.

Key Performance Indicators (KPIs)

- Number of outbound calls made per day.
- Qualified leads generated.
- Appointment booking rate.
- Lead-to-conversion ratio.
- Customer satisfaction and call quality.
- Daily productivity and attendance.

Working Hours

- 9 hours per day (including breaks)
- 6 days working (as per company policy)

Compensation & Benefits

- CTC: ₹20,000 per month
- Performance-based incentives (if applicable)
- Paid leave as per company policy
- Career growth opportunities
- Learning and development programs

Reporting To

Sr. Manager - Marketing

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