kannur district kerala technical support executive – erp software Jobs – 1 Open Jobs Today

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technical support executive – erp software jobs near kannur district kerala

On-siteFull TimeExperience not specified

Provide first-level technical support for ERP application users
Handle customer support primarily via WhatsApp and phone call
Communicate effectively with users in Malayalam and English
Understand ERP modules and business workflows to assist users effectively
Identify, analyze, and troubleshoot application-related issues
Validate information using application screens, reports, and available logs
Assist in monitoring and troubleshooting Meta (Facebook) Lead Form integrations with the ERP system
Coordinate with the development team for bug fixes and enhancements
Verify fixes and confirm issue resolution with users
Maintain basic records of issues, resolutions, and frequently reported queries

Exposure to ERP systems or application support
Understanding of how data flows across modules in business applications
Basic understanding of third-party integrations such as Meta/Facebook Lead Forms
Prior experience handling customer queries or application support

Bachelor’s degree or diploma in Computer Science, IT, or a related field
0–1 year of experience in technical support, ERP support, or application support
Freshers with relevant academic projects or internships may also apply