Loco Lane is looking for an enthusiastic and customer-focused Games Experience Executive to deliver a fun, safe, and engaging gaming experience for all guests. This role is key to ensuring smooth game operations, assisting customers on-ground, and maintaining high standards of service across all gaming zones.
Key Responsibilities
Game Floor Operations
- Manage day-to-day operations across gaming zones and attractions.
- Ensure all gaming equipment is clean, functional, and ready for use.
- Perform basic troubleshooting and coordinate with technical teams for maintenance and repairs.
Customer Experience
- Greet and assist guests, explaining game rules and usage where required.
- Ensure a safe, engaging, and enjoyable experience for all customers.
- Handle customer queries, concerns, and minor complaints professionally.
On-Ground Support & Engagement
- Actively engage with guests on the floor to enhance their overall experience.
- Monitor gameplay to ensure fair usage and adherence to safety guidelines.
- Support group bookings, parties, and events as required.
Safety & Compliance
- Ensure all safety protocols are followed across gaming zones.
- Guide customers on safety instructions before gameplay.
- Report hazards, incidents, or equipment issues promptly.
Coordination & Reporting
- Coordinate with operations and technical teams for smooth daily functioning.
- Maintain basic logs for game usage, issues, and daily activities.
- Support supervisors with day-to-day operational requirements.
Qualifications & Requirements
- 1–3 years of experience in gaming, entertainment, hospitality, or customer-facing roles.
- Strong communication and interpersonal skills.
- Customer-first attitude with high energy and enthusiasm.
- Basic technical understanding of gaming equipment is an advantage.
- Ability to work flexible shifts, including weekends and holidays.
- Comfortable working in a fast-paced, high-energy environment.
Location: On-site, Bangalore
Job Type: Full-time
Ability to commute/relocate:
Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Industry: Gaming, Entertainment, Food & Beverage (F&B), Hospitality
Experience:
Gaming / Hospitality / Customer-Facing Roles: 1–3 years (Required)
Work Location: In person
Job Type: Full-time
Pay: ₹100,000.00 - ₹300,000.00 per year
Application Question(s):
- Do you live in Bangalore?
- What is your current CTC?
- What is your Notice Period?
Work Location: In person
