About the company:
Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025*.*
Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!
Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.
Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India.
Role Summary
The Head – Supply Operations will lead the end-to-end management of the eMedic (phlebotomist) supply network responsible for at-home and retail diagnostic collections.
The role focuses on ensuring reliable supply availability, building a structured hiring funnel, and maintaining high clinical quality standards across the network. The leader will work closely with Training, Product, City Operations, and CX teams to ensure operational efficiency, workforce capability, and consistent service quality.
Key Responsibilities
1. Supply Availability & Workforce Planning
- Ensure consistent supply availability across At-Home and Retail operations.
- Drive workforce planning to maintain adequate eMedic coverage across hubs and cities.
- Build hub-level skill coverage, ensuring availability of trained eMedics for specialized collections such as pediatric and complex cases.
- Continuously monitor supply deployment and optimize workforce utilization.
2. Supply Funnel & Hiring Operations
- Manage a structured supply funnel management system from lead generation to active eMedic onboarding.
- Build sustainable channels for supply generation through partnerships, field sourcing, and supply marketing initiatives.
- Oversee the full onboarding lifecycle including screening, documentation, BGV, training, and activation.
- Track funnel performance and continuously improve hiring conversion and onboarding efficiency.
3. Supply Quality & Capability
- Strengthen the quality of supply hired by improving screening and evaluation processes.
- Ensure new eMedics meet required clinical and operational capability standards before deployment.
- Work with training teams to establish structured skill validation and certification frameworks.
- Drive continuous improvement in service quality through performance monitoring and feedback loops.
4. Operations Systems & Process Management
- Build and strengthen operational systems that support workforce management and performance tracking.
- Ensure accuracy and transparency in incentive management processes through system-driven calculations.
- Develop dashboards and reporting frameworks to monitor supply performance and operational outcomes.
5. Inventory & Field Enablement
- Manage planning and allocation of operational assets required by the eMedic workforce.
- Ensure timely availability of new and replacement inventory required for field operations.
- Establish systems for tracking and managing asset allocation and utilization.
Key Metrics Owned
The role will be accountable for overall performance of the supply network including:
- Supply availability across hubs and cities
- Supply funnel performance and onboarding efficiency
- Quality of eMedic workforce deployed
- Operational productivity and workforce utilization
- Accuracy and efficiency of operational systems
Required Experience
- 8–12+ years of experience in operations, workforce operations, or supply chain management.
- Experience managing large distributed field teams.
- Strong analytical and operational problem-solving skills.
- Proven ability to build scalable operational processes.
Preferred Background
- Healthcare operations or diagnostics industry
- Hyperlocal logistics or marketplace supply operations
- Experience managing gig or distributed workforce models
Leadership Traits
- Strong ownership and execution focus
- Data-driven decision making
- Ability to manage and scale large field workforce networks
- Structured thinking with operational rigor
