Karol Bagh Delhi Delhi Customer care specialist Jobs – 64 Open Jobs Today

Technical Support Specialist - Healthcare
Infostride Technologies —Noida, Uttar Pradesh
- ₹8,00,000 - ₹14,00,000 a year
- Full-time
- SQL
- Organisational skills
- In-person
- Commuter assistance
- Health insurance
Quick apply
3d
Customer Financial Services Specialist - Associate
FedEx AMEA —Delhi, Delhi
- Full-time
- Analysis skills
- Presentation skills
5d
Claims - Associate
Wellcove —Delhi, Delhi
- Night shift
- Remote
- Medicine
- Basic math
- English
Quick apply
Area SV Coordinator Sales Execution
Hapag-Lloyd AG —West District, Delhi
- Sales
- Customer service
- Salesforce
Data Specialist
YipitData (Alternative) —Delhi, Delhi
- Remote
- SQL
- Machine learning
- Communication skills
- Flexible schedule
Specialist - Customer Care - Collections 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Customer service
- English
- Bachelor's degree
Quick apply
8d
Patient care specialist(K)
Accord Manpower Services —New Delhi District, Delhi
- Full-time
- Microsoft Excel
- Sales
- Customer service
Specialist - Customer Care - Collections 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Customer service
- English
- Bachelor's degree
Quick apply
4d
Sr. Specialist - Customer Care - Voice 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- Customer service
- English
Quick apply
3d
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
3d
Data Specialist REMOTE
C2FO —Noida, Uttar Pradesh
- Full-time
- Remote
- Microsoft Excel
- Salesforce
- Research
Quick apply
Sales | Executive – Patient Care Specialist
Eyemantra —Paschim Vihar, Delhi, Delhi
- ₹25,000 - ₹35,000 a month
- CRM software
- Sales
- English
Regional Payroll Operations Specialist - APAC
Atlas HXM —Noida, Uttar Pradesh
- Paid time off
Sales Manager
Exclusive Networks —West District, Delhi
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Computer networking
2d
Specialist - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
3d
Medical Representative
MG Medicare —Ghaziabad, Uttar Pradesh
- ₹2,40,000 - ₹4,80,000 a year
- Full-time
- Microsoft Excel
- Travel
- In-person
Quick apply
AVP Regional Insurance Manager
HSBC Global Services Limited —New Delhi District, Delhi
- Full-time
- AI
3d
Quality Specialist
Komodo Health —Delhi, Delhi
- Remote
- Computer Science
- Salesforce
- English
Quick apply
Client Intake Specialist - US Voice process
ASI-Apex Sourcing —Delhi, Delhi
- Full-time
- Customer service
- Business development
- Bachelor's degree
- Health insurance
Medical Annotation Specialist
Macgence —Noida, Uttar Pradesh
- Full-time
- Anatomy knowledge
- Research
- Bachelor's degree
- Health insurance

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Technical Support Specialist - Healthcare

Infostride Technologies
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹8,00,000 - ₹14,00,000 a year
3 days ago

Benefits

Internet reimbursement
Provident Fund
Commuter assistance
Health insurance
Paid time off
Flexible schedule
Food provided
Paid sick time

Qualifications

EHR systems
Technical support
SQL
Quality assurance
Organisational skills
Root cause analysis
SaaS
AI
Communication skills

Full job description

PFB the job description for the Technical Support Specialist role for your better understanding along with company details as well.

Timings- 02:30 pm to 11:30 pm IST (Tentative)

Location- Noida (Sec-142)

Mode- Work from the Office (3 Days from the office and 2 Days from Home)

About the Role:

We are looking for a HITL Technical Support Specialist to join our Technical Support team. In this hybrid role, you will own the day-to-day monitoring, quality assurance, and operational management of the Human-in-the-Loop (HITL) layer within our AI Operational Assistant: Patient Concierge solution, while also providing Tier 2 technical support and issue triage for post-go-live Perioperative Care Coordination (PCC) clients.

You will serve as a critical bridge between Qventus’s AI platform, clinical operations, and health system customers — ensuring HITL workflows maintain accuracy, quality, and trust, while also diagnosing and resolving the technical issues that arise after go-live. The ideal candidate brings a sharp eye for operational quality, comfort with data and EHR workflows, and the communication skills to translate complex system behavior for both technical and non-technical stakeholders.

Key Responsibilities:

HITL Monitoring & Triage

Track and monitor HITL queues, workflows, and SLAs (response times, volumes, backlog) to ensure timely human review of edge cases and AI-generated outputs.
Review a statistically representative sample of HITL-reviewed interactions daily for quality, consistency, and slippage.
Identify trends in HITL overrides, error types, model misclassifications, and systematic drift — surfacing actionable insights to product and R&D teams.
Triage escalations (urgent or ambiguous cases) into appropriate workflows (clinical review, system bug, escalation to CS, etc.).
Maintain escalation paths, decision logic rules, and guardrails in partnership with clinical, product, and operations stakeholders.

Technical Support & Issue Resolution

Provide technical support to clients on post-go-live PCC solutions, or escalate to appropriate technical teams (DI, Product, Engineering) when warranted.
Lead root cause analysis (RCA) for recurring or high-impact issues: interpret logs, validate data pipelines, reproduce errors, and document findings.
Perform light technical work as needed — SQL queries to validate data, review ETL/HL7 payloads, or support configuration troubleshooting in coordination with Data Integration Engineers.
Collaborate with Data Integration, Data Engineers, Clinical Operations Consultants, and Product Specialists to identify and implement client-value-driving solutions post-deployment.
Manage support SLAs and OLAs in accordance with contractual thresholds, keeping clients informed and escalations on track.

Operations & Process Improvement

Partner with Implementation and Support teams to monitor HITL performance metrics against contractual thresholds.
Identify process improvement opportunities and create structured approaches to close gaps in HITL logic or support workflows.
Maintain SOPs, escalation playbooks, decision guidelines, and knowledge base documentation for HITL operations.

Cross-Functional Collaboration & Client Engagement

Serve as the “voice of HITL” in client engagements — support issue triage, explain AI logic, and represent operational quality to health system stakeholders.
During client go-live and hypercare, provide heightened HITL oversight, support triage surges, and manage transitions to steady state.

Risk & Quality Assurance

Proactively scan for edge cases, unexpected behavior, drift, or performance regressions in HITL logic and patient-facing AI outputs.
Maintain documentation informing R&D of necessary decision rule or logic adjustments.
Ensure compliance with privacy, security, and clinical governance standards across all HITL and support operations.

What We’re Looking For

General familiarity with the US healthcare system — understanding of clinical workflows, EHR environments, and patient communication is a plus.
Experience with or strong exposure to monitoring human-in-the-loop systems, quality review processes, or AI/automation operations.
Experience in technical support, including SLA management, issue triage, and escalation coordination in a healthcare or SaaS context.
Proficiency in SQL and comfort with ETL/data pipeline concepts; ability to run queries to validate data and support root cause analysis.
Strong organizational skills and attention to detail — able to manage queues, track SLAs, and maintain documentation in a fast-paced environment.
Excellent written and verbal communication skills — able to distill ambiguous technical cases and escalation rationale for both technical and non-technical audiences.
Experience working cross-functionally with multiple internal and external teams to manage concurrent workstreams.
Ability to operate in a fast-paced, ambiguous environment while balancing rapid iteration with quality and risk controls.

Pay: ₹800,000.00 - ₹1,400,000.00 per year

Benefits:

Commuter assistance
Flexible schedule
Food provided
Health insurance
Internet reimbursement
Paid sick time
Paid time off
Provident Fund

Application Question(s):

Your current location is?
How many years of US Healthcare experience do you have?
Your Notice period is?
How many years of Technical Support experience do you have?

Work Location: In person

Quick apply

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