kerala customer success specialist Jobs – 32 Open Jobs Today

Senior Specialist – Technical Support
CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS —Kochi, Kerala
- ₹9,00,000 - ₹12,00,000 a year
- Full-time
- Software troubleshooting
- Master's degree
- Databases
Quick apply
2d
Customer Success - Implementation Specialist
Leegality —Cannanore, Kerala
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
- Flexible schedule
Customer Service Specialist
ROOTT —Kochi, Kerala
- Full-time
- ERP systems
- English
- Master's degree
Quick apply
Project Manager - Assistant Manager - Talent Services Global Learning
EY —Kochi, Kerala
- Microsoft Excel
- Master's degree
- Project management
2d
Product Specialist
ROOTT —Kochi, Kerala
- Full-time
- Analysis skills
- Bachelor's degree
- Product management
Quick apply
Delivery head - Technical Implementation
Leegality —Cannanore, Kerala
- Full-time
- English
- Databases
- Analysis skills
Customer Success Specialist
Antideo —Thrissur, Kerala
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Test Engineer
EY —Thiruvananthapuram, Kerala
- Remote
- Azure
- DevOps
- Java
- Work from home
CBS - BMC- Creative Services- Senior Associate- Senior Multimedia Specialist
EY —Kochi, Kerala
- Bachelor's degree
- Team management
- SharePoint
Client Service Managers (US Healthcare) – Trivandrum
Ecorgy Solutions —Thiruvananthapuram, Kerala
- Urgently hiring
- Sales
- English
- Analysis skills
MS - SQL Database Administrator
Kyndryl —Kochi, Kerala
- Full-time
- English
- SQL
- Bachelor's degree
CBS - BMC- Creative Services- Senior Associate-Senior Multimedia Specialist
EY —Kochi, Kerala
- Bachelor's degree
- Team management
- SharePoint
WFM Solution Consultant(SAP Time), Specialist
Strada Global —Kochi, Kerala
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
CBS - BMC - Creative Services - Supervising Associate - Senior Multimedia specialist - FS
EY —Kochi, Kerala
- Bachelor's degree
- Team management
- SharePoint
Digital Marketing Specialist
Crayo Tech Business Solutions Pvt Ltd —Technopark, Thiruvananthapuram, Kerala
- ₹10,056.68 - ₹30,000.00 a month
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
Quick apply
2d
CBS - BMC - Brand AND Marketing - Marketing Services - Marketing Program Specialist
EY —Kochi, Kerala
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
10d
HR Recruiter(Talent Acquisition Specialist)
Mailercloud —Calicut, Kerala
- ₹4,80,000 a year
- Email
- Remote
- English
- Master's degree
- Bachelor's degree
- Paid time off
Quick apply
13d
CBS-BMC-Creative Services-Senior Associate-Senior Document Specialist
EY —Kochi, Kerala
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
WFM - UKG Pro/ Kronos - Manager
EY —Kochi, Kerala
- SQL
- AWS
- Analysis skills
- Health insurance
Customer Support Engineer
Propel Software Solutions —Thiruvananthapuram, Kerala
- Full-time
- Computer Science
- B.Sc
- Salesforce
Quick apply

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Senior Specialist – Technical Support

CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS -
Kochi, Kerala

Quick apply

Job details

Full-time
₹9,00,000 - ₹12,00,000 a year
2 days ago

Qualifications

Jira
Software troubleshooting
Technical support
Master's degree
Databases
SQL
Digitization
Analysis skills
Bachelor's degree
Team management
Scripting
APIs
Manufacturing
Communication skills
Python
PowerShell

Full job description

About CTeBS

CTeBS (Classic Technologies & Business Solutions) is a technology company building an integrated ecosystem of software products for the fashion manufacturing industry. As a subsidiary of Classic Fashion, one of the leading garment manufacturers, CTeBS builds software products that are first developed, implemented, and matured within Classic Fashion's own manufacturing operations, and subsequently offered to external customers across the industry. This unique model means our products are battle-tested in real production environments before they reach the market, giving us deep domain credibility and a genuine understanding of manufacturing floor challenges.

Role Overview

We are looking for a technically strong Senior Support Engineer to join our Technical Support team. This role involves handling complex customer issues, performing data fixes, and querying live production environments to identify and resolve problems. The ideal candidate is comfortable working hands-on with databases, understands application architecture, and is proactive in preventing recurring issues.

Key Responsibilities

Build and lead a strong technical support team to efficiently manage production support activities for all existing CTEBS products.
Handle end-to-end production support operations including issue analysis, data fixes, bug troubleshooting, dashboard customization, and API development/support.
Create, maintain, and continuously improve Knowledge Base (KB) articles, SOPs, troubleshooting manuals, and support documentation to strengthen support efficiency and knowledge sharing.
Monitor support tickets proactively, prioritize critical business issues, and ensure timely resolution while maintaining high service quality and SLA compliance.
Develop and maintain strong client relationships by ensuring responsive support, clear communication, and a customer-focused approach that enhances overall client satisfaction and trust.
Ensure proper root cause analysis (RCA) is performed for major production issues and implement preventive measures to avoid repeated incidents.
Coordinate closely with Development, Implementation, and Customer Success teams for faster issue resolution and smooth customer operations.
Identify opportunities to automate repetitive support activities, monitoring processes, data validations, and issue tracking mechanisms to improve team productivity and response efficiency.

Required Qualifications

Strong technical troubleshooting and analytical skills.
Hands-on experience in SQL, database troubleshooting, and application/product support.
Experience in handling production support involving data fixes and bug fixes.
Proven experience in team management and handling support operations.
Experience in building and maintaining Knowledge Base documentation and support processes.
Good communication and customer handling skills.

Preferred Skills:

Experience in the garment manufacturing / ERP / shop floor digitization domain (optional).
Knowledge of scripting (Python, PowerShell, etc.) for automation or data transformation.
Experience with tools like Postman, Kibana, Grafana, or similar.
Hands-on with ticketing systems like Jira.

What We Offer:

Opportunity to work in a fast-growing product company solving real industry problems
Work closely with leading garment manufacturers across the globe, contributing to their digital transformation
Collaborative team environment with a focus on learning and ownership
Chance to build and lead a team as we scale our support operations
Access to live customer environments and enterprise-level tools
Competitive compensation and benefits

Quick apply

Refine Your Search

customer success specialist jobs in kerala

Senior Specialist – Technical Support

Customer Success - Implementation Specialist

Customer Service Specialist

Project Manager - Assistant Manager - Talent Services Global Learning

Product Specialist

Delivery head - Technical Implementation

Customer Success Specialist

Test Engineer

CBS - BMC- Creative Services- Senior Associate- Senior Multimedia Specialist

Client Service Managers (US Healthcare) – Trivandrum

MS - SQL Database Administrator

CBS - BMC- Creative Services- Senior Associate-Senior Multimedia Specialist

WFM Solution Consultant(SAP Time), Specialist

CBS - BMC - Creative Services - Supervising Associate - Senior Multimedia specialist - FS

Digital Marketing Specialist

CBS - BMC - Brand AND Marketing - Marketing Services - Marketing Program Specialist

HR Recruiter(Talent Acquisition Specialist)

CBS-BMC-Creative Services-Senior Associate-Senior Document Specialist

WFM - UKG Pro/ Kronos - Manager

Customer Support Engineer

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