Assistant Manager – Fleet Operations (Surface)
About DHL Blue Dart Express India:
Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.
Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.
If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.
The Operations Executive / Senior Operations Executive – Fleet Operations (Surface) is responsible for supporting the day-to-day management of regional fleet operations by ensuring vehicle availability, network connectivity and efficient execution of surface transportation across the assigned region. The role coordinates closely with hubs, service centres, transport vendors and linehaul teams to ensure reliable fleet deployment, schedule adherence and operational continuity.
Reporting to the Regional Fleet Manager, the incumbent monitors fleet utilisation, vehicle performance, route execution and operational compliance while supporting cost optimisation and service quality initiatives. The role plays a key part in ensuring timely movement of shipments across the surface network through effective fleet planning, vendor coordination and operational governance.
To support regional fleet operations by ensuring optimum vehicle availability, efficient fleet utilisation, timely execution of linehaul schedules and compliance with operational standards, while driving service reliability, productivity and cost-effective transportation across the assigned region.
Key Roles & Responsibilities:
Fleet Operations Management
- Support the day-to-day execution of regional fleet operations across hubs, branches and service centres.
- Coordinate vehicle deployment to ensure uninterrupted movement of shipments across the surface network.
- Monitor fleet availability and utilisation to support daily operational requirements.
- Ensure adherence to planned transportation schedules and operational commitments.
- Support the Regional Fleet Manager in achieving fleet performance, productivity and service objectives.
Fleet Planning & Network Coordination
- Coordinate vehicle placement and movement in line with scheduled milk runs, feeder routes and linehaul operations.
- Monitor route adherence, dispatch schedules and turnaround times to ensure timely network connectivity.
- Coordinate with Hub Managers, Branch Operations and Network Operations teams to optimise fleet deployment.
- Support contingency planning during network disruptions, seasonal peaks and operational emergencies.
- Monitor capacity utilisation and recommend improvements to optimise fleet efficiency.
Transport Vendor Management
- Coordinate with transport vendors to ensure timely availability of vehicles as per operational requirements.
- Monitor vendor performance against agreed service levels, schedules and operational commitments.
- Support onboarding, documentation and compliance of transport vendors in line with organisational requirements.
- Ensure timely communication with vendors regarding operational changes, route requirements and service expectations.
- Escalate vendor performance issues and support implementation of corrective actions.
Fleet Performance & Operational Control
- Monitor fleet utilisation, vehicle turnaround times and transportation performance across the assigned region.
- Track delays, vehicle breakdowns, route deviations and service disruptions, ensuring timely resolution.
- Coordinate with operational teams to minimise transportation delays and improve network reliability.
- Ensure timely updates of fleet movement and transportation status within operational systems.
- Support initiatives aimed at improving fleet productivity, route efficiency and transportation costs.
Fleet Compliance & Operational Governance
- Ensure fleet operations comply with organisational policies, transportation SOPs and statutory regulations.
- Monitor validity of vehicle documentation, permits, insurance, fitness certificates and statutory compliance in coordination with transport vendors.
- Support implementation of road safety initiatives and fleet governance standards across the assigned region.
- Ensure operational documentation and transportation records are maintained accurately and updated in a timely manner.
- Escalate operational risks, compliance deviations and service issues to the Regional Fleet Manager.
Service Quality & Operational Excellence
- Monitor transportation service performance against defined operational KPIs and service level agreements.
- Analyse transportation delays, route deviations, transit exceptions and operational bottlenecks, recommending corrective actions.
- Support implementation of process improvements to enhance fleet productivity, vehicle utilisation and network efficiency.
- Coordinate with cross-functional teams to improve shipment movement, transit reliability and customer service performance.
- Drive adherence to operational best practices and continuous improvement initiatives across the regional fleet network.
MIS, Reporting & Performance Monitoring
- Prepare daily, weekly and monthly fleet performance reports for the assigned region.
- Monitor fleet utilisation, route productivity, vehicle turnaround time, transportation costs and service performance metrics.
- Analyse operational trends and provide insights to improve fleet planning and transportation efficiency.
- Maintain accurate operational dashboards and fleet-related MIS to support management decision-making.
- Support periodic reviews of fleet performance, vendor productivity and operational effectiveness.
Cross-functional Coordination
- Collaborate with Regional Operations, Hub Managers, Branch Operations, Network Operations and Procurement teams to ensure seamless fleet execution.
- Coordinate with Security and Safety teams to ensure adherence to transportation safety standards.
- Support implementation of new transportation initiatives, network changes and fleet optimisation projects.
- Participate in operational reviews and contribute towards improving regional transportation performance.
- Foster strong working relationships with internal stakeholders and transport partners to ensure uninterrupted operational support.
Qualifications & Experience:
Education:
- Bachelor's Degree in any discipline.
- Certification or Diploma in Logistics, Supply Chain Management, Transportation Management or Operations Management will be an added advantage.
Experience:
- 3–5 years of experience in fleet operations, transportation, linehaul, logistics or supply chain operations.
- Experience in coordinating regional fleet operations, transport vendors and vehicle deployment within a high-volume logistics environment.
- Exposure to transportation planning, route management, vehicle utilisation and operational performance monitoring.
- Experience in working with transport management systems, fleet tracking tools and operational MIS.
- Strong understanding of transportation compliance, fleet productivity and logistics operations across a regional network.
Technical Skills:
- Fleet Operations & Transportation Management
- Linehaul & Route Coordination
- Fleet Planning & Vehicle Utilisation
- Transport Vendor Management
- Route Performance & Network Connectivity
- Fleet MIS & Operational Reporting
- Transportation Compliance & Documentation
- Fleet Productivity & Cost Optimisation
- Safety & Security Compliance
- Microsoft Office & Fleet/Transport Management Systems
Key Competencies:
- Planning & Organising
- Analytical & Problem-Solving Skills
- Decision Making
- Customer Focus
- Stakeholder Management
- Negotiation & Coordination Skills
- Attention to Detail
- Accountability & Ownership
- Adaptability & Resilience
- Continuous Improvement Mindset
Key Performance Indicators:
Vehicle availability as per operational requirement; Fleet readiness; Vehicle placement adherence
Fleet utilisation percentage; Capacity utilisation; Reduction in idle fleet
On-time vehicle departure and arrival; Milk-run adherence; Linehaul schedule compliance
Transport vendor SLA adherence; Vehicle availability; Vendor service quality and responsiveness
Vehicle turnaround time; Route optimisation; Transportation productivity; Reduction in transit delays
Statutory compliance of vehicles; Documentation accuracy; Safety and transportation SOP adherence
Timeliness and accuracy of fleet MIS; Dashboard updates; Operational reporting accuracy
Fleet optimisation initiatives implemented; Cost optimisation opportunities identified; Process improvement contribution
When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
Here’s what makes us stand out:
- Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).
Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.
Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected].
