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Branch Manager
VAJRA FINCARE —Manacaud, Thiruvananthapuram, Kerala
- ₹15,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- Team management
- Paid time off
- Flexible schedule
Quick apply

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Branch Manager

VAJRA FINCARE
Manacaud, Thiruvananthapuram, Kerala

Quick apply

Job details

Permanent | Full-time
₹15,000 - ₹30,000 a month

Benefits

Paid time off
Flexible schedule

Qualifications

Sales
Customer service
Team management
Leadership
Communication skills
Banking

Full job description

Branch Manager – VAJRA FINCARE (Gold Loan Division)

Roles & Responsibilities

1. Business Development & Growth

Drive gold loan business by achieving monthly and annual targets.
Develop local market strategies to increase customer acquisition.
Build relationships with jewelers, agents, and local influencers for lead generation.
Monitor competitor activities and adjust strategies accordingly.

2. Branch Operations Management

Oversee day-to-day branch operations ensuring smooth functioning.
Ensure proper handling, valuation, and storage of pledged gold.
Maintain operational efficiency and minimize turnaround time for customers.
Supervise cash management and reconciliation processes.

3. Gold Loan Processing & Compliance

Ensure accurate gold appraisal and loan disbursement as per company policy.
Adhere to RBI guidelines and internal audit standards.
Maintain proper documentation and KYC compliance for all customers.
Prevent fraud through strict verification and monitoring processes.

4. Team Leadership & Staff Management

Recruit, train, and manage branch staff including appraisers and relationship officers.
Set performance targets and conduct regular reviews.
Motivate team members to achieve business goals and maintain service quality.
Ensure discipline, attendance, and productivity of staff.

5. Risk Management & Security

Ensure safety and security of pledged gold and branch premises.
Monitor loan portfolio quality and control NPAs (Non-Performing Assets).
Implement risk mitigation strategies and internal controls.
Coordinate with auditors and ensure compliance with audit findings.

6. Customer Relationship Management

Provide excellent customer service and handle escalations effectively.
Maintain long-term relationships with customers to encourage repeat business.
Ensure transparency in loan terms, interest rates, and repayment conditions.

7. Financial & Reporting Responsibilities

Prepare daily, weekly, and monthly reports on branch performance.
Monitor profitability, expenses, and cost control measures.
Ensure accurate accounting and timely submission of reports to head office.

8. Marketing & Brand Building

Conduct local marketing campaigns, field visits, and promotional activities.
Increase brand visibility of VAJRA FINCARE in the assigned region.
Organize customer awareness programs on gold loan products.

Key Skills Required

Strong knowledge of gold valuation and loan processes
Leadership and team management skills
Sales and target-driven mindset
Risk awareness and compliance knowledge
Customer handling and communication skills

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Flexible schedule
Paid time off

Work Location: In person

Quick apply

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