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1

steward waiters jobs in kochi kerala

Senior Waiter
Paragon Group —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- POS
- In-person
- Health insurance
- Paid time off
Quick apply

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Senior Waiter

Paragon Group -
Kochi, Kerala

Quick apply

Job details

Full-time
₹20,000 - ₹25,000 a month

Benefits

Provident Fund
Leave encashment
Health insurance
Paid time off
Food provided
Paid sick time

Qualifications

Customer service
Upselling
POS
Leadership
Restaurant experience

Full job description

1. Guest Service Excellence

Welcome and escort guests to their tables in a courteous manner.
Present menus and explain dishes, beverages, and daily specials.
Take food and beverage orders accurately and efficiently.
Ensure prompt and professional service throughout the dining experience.
Build positive relationships with guests and enhance customer satisfaction.

2. Order Management

Enter orders accurately into the POS system.
Coordinate with kitchen and service teams to ensure timely order delivery.
Verify food quality, presentation, and accuracy before serving.
Follow up with guests to ensure satisfaction with meals and service.

3. Team Leadership & Support

Guide and support junior waiters and stewards during service.
Assist in training new team members on service standards and SOPs.
Monitor service quality and ensure company standards are maintained.
Help manage smooth shift operations during peak hours.

4. Customer Complaint Handling

Address guest concerns and service issues promptly.
Escalate major complaints to supervisors or managers when necessary.
Take corrective actions to ensure guest satisfaction and retention.

5. Upselling & Sales Promotion

Recommend menu items, beverages, desserts, and special offers.
Promote upselling and suggestive selling to increase average guest spending.
Support achievement of restaurant sales targets.

6. Table & Dining Area Management

Ensure tables are properly set before service.
Maintain cleanliness and presentation of dining areas.
Monitor table turnover and seating arrangements efficiently.
Ensure availability of cutlery, crockery, condiments, and service equipment.

7. Billing & Payment Assistance

Coordinate with cashiers regarding guest billing.
Present bills accurately and assist with payment procedures when required.
Ensure proper closure of guest checks.

8. Hygiene & Food Safety

Follow food safety, hygiene, and sanitation standards.
Maintain personal grooming and uniform standards.
Ensure safe handling of food and beverages.
Comply with company and regulatory health requirements.

9. Shift Operations

Attend daily briefings and communicate important updates to the team.
Assist in opening and closing procedures.
Ensure readiness of service stations before and after shifts.
Support managers in smooth restaurant operations.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

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