Kochi M.g.road Kochi Kerala Guest service agent Jobs – 16 Open Jobs Today

Holiday Consultant
CGH Earth —Kochi, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- In-person
- Health insurance
- Paid time off
Quick apply
Reservation Executive
Nihara Resort and Spa —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
11d
Front Office Supervisor
D HOTEL —Edapalli, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Food provided
Quick apply
Agent-Guest Relations
Marriott International, Inc —Kochi, Kerala
- Full-time
- 12th Pass
- Supervising experience
11d
GENERAL MANAGER
Pgs vedanta —Kochi, Kerala
- ₹40,000 - ₹55,000 a month
- Weekend availability
- Hospitality
- Microsoft Office
- Master's degree
- Flexible schedule
- Food provided
Quick apply
2d
Kerala Tour Package Consultant
Isha Travels and Holidays —Kochi, Kerala
- ₹15,000 - ₹18,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
7d

I want to receive the latest job alerts for guest service agent in kochi m.g.road kochi kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service agent jobs near kochi m.g.road kochi kerala

General Manager jobs in Kochi, Kerala

Travel Consultant Work From Home jobs in Bengaluru, Karnataka

Consultant Singapore jobs in Chennai, Tamil Nadu

Reiki Consultant, Healing jobs in Mumbai, Maharashtra

Guest Service Agent jobs in Orissa

Customer Service jobs in Noida, Uttar Pradesh

Service Manager jobs in Kochi, Kerala

Guest Service Agent jobs in Nagasandra , Bengaluru, Karnataka

Customer Service Associate jobs in Chennai, Tamil Nadu

Guest Service Agent jobs in Mumbai, Maharashtra

Guest Relation Executive jobs in Mumbai, Maharashtra

Guest Service Agent jobs in Versova, Mumbai, Maharashtra

Front Desk Manager jobs in Gurugram, Haryana

Front Office Executive jobs in Jalandhar, Punjab

It Project Manager jobs in Ahmedabad, Gujarat

Front End Developer jobs in Erode, Tamil Nadu

Front Desk Manager jobs in Uttar Pradesh

Front Desk Manager jobs in Shillong, Meghalaya

Front Desk Manager jobs in Kharghar, Navi Mumbai, Maharashtra

It Project Manager jobs in Chennai, Tamil Nadu

Holiday Consultant

CGH Earth -
Kochi, Kerala

Quick apply

Job details

Full-time
₹25,000 - ₹35,000 a month

Benefits

Provident Fund
Leave encashment
Health insurance
Paid time off
Flexible schedule
Food provided

Qualifications

Hospitality
Guest relations
Tourism
Upselling
Bachelor's degree
Hospitality Management
Hotel experience

Full job description

Job Description:

The Holiday Consultant will be responsible for managing reservations, guest inquiries, and booking coordination for a portfolio of boutique luxury properties with limited inventory. The ideal candidate should have a strong understanding of luxury hospitality reservations, guest engagement, and boutique property operations, with the ability to deliver seamless pre-arrival experiences.

Key Responsibilities:

Reservations Management:

Handle all reservation inquiries through phone, email, website, OTA platforms, and travel partners.
Process bookings accurately and efficiently while ensuring optimal inventory utilization.
Coordinate room allocations and stay arrangements for boutique properties with limited keys.
Ensure reservation details, guest preferences, and special requests are accurately updated in the PMS/CRM system.
Maintain real-time inventory and rate accuracy across all booking channels.

Guest Engagement & Experience:

Deliver personalized communication to guests before, during, and after booking confirmation.
Curate customized itineraries and recommend experiences, wellness activities, excursions, and local attractions.
Handle VIP guests and special occasion bookings with exceptional attention to detail.
Provide prompt responses to guest inquiries and ensure a high level of customer satisfaction.

Revenue & Yield Optimization:

Support revenue maximization through upselling experiences, packages, and extended stays.
Monitor occupancy trends and booking pace for assigned properties.
Coordinate with revenue and sales teams to manage promotions, offers, and rate plans.
Minimize booking errors, cancellations, and inventory mismatches.

Coordination with Property Operations

Liaise closely with property teams to ensure smooth guest arrivals and stay preparation.
Communicate guest preferences, dietary requirements, celebration requests, and operational notes.
Ensure operational readiness for arrivals, especially for exclusive-use or experiential stays.

OTA & Travel Partner Coordination

Coordinate with travel agents, DMCs, OTA partners, and corporate travel planners.
Respond to partner queries and maintain professional trade relationships.
Ensure booking confirmations, vouchers, and payment details are processed correctly.

Reporting & Administration

Prepare daily reservation reports, pickup reports, and occupancy updates.
Maintain accurate guest databases and booking records.
Assist in analyzing booking patterns and guest feedback for service improvement.

Education & Experience:

Bachelor’s degree in Hospitality Management, Travel & Tourism, or related field preferred.
2–5 years of experience in hotel reservations, front office, or guest relations.
Experience in boutique luxury hotels, wellness retreats, or experiential hospitality preferred.
Familiarity with low-inventory/high-personalization property operations is an advantage.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule
Food provided
Health insurance
Leave encashment
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in kochi m.g.road kochi kerala

Holiday Consultant

Reservation Executive

Front Office Supervisor

Agent-Guest Relations

GENERAL MANAGER

Kerala Tour Package Consultant

I want to receive the latest job alerts for guest service agent in kochi m.g.road kochi kerala

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected