Kodungaiyur Chennai Tamil Nadu Technical specialist Jobs – 609 Open Jobs Today

Technical Support Specialist
Gen Digital Inc. —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
Technical Program & Project Management Specialist
Suventure Services —Chennai, Tamil Nadu
- Microsoft Word
- Microsoft Excel
- Master's degree
Specialist - Project Documentation
Nordex SE —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Support Specialist
Sectigo —Chennai, Tamil Nadu
- Weekend availability
- Computer Science
- Software troubleshooting
- Word processing
Quick apply
Technical Process Specialist
Infosys BPM Limited —Chennai, Tamil Nadu
- Rotational shift
- Analysis skills
- Bachelor's degree
- JavaScript
5d
Technical Support Specialist (EDI)
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Night shift
- Computer Science
- Linux
- Health insurance
Application Support Specialist
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Night shift
- SQL
Customer Support Specialist
Cavintek Software Private Limited —Chennai, Tamil Nadu
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- CRM software
- APIs
- In-person
- Health insurance
Quick apply
11d
Internal Technical Content Specialist, CS Global Office
Denodo —Chennai, Tamil Nadu
- Computer Science
- B.Sc
- Windows
8d
Technical Editor / Quality Controller – Journals and Book Publishing
C&M Digitals Pvt Ltd —Chennai, Tamil Nadu
- Email
- Bachelor's degree
- Editing
- Time management
Specialist- Technical Support Administrator
Nordex SE —Chennai, Tamil Nadu
- Microsoft Word
- Microsoft Excel
- Engineering
Sr. Technical Documentation Specialist
HoloPundits —Chennai, Tamil Nadu
- Full-time
- Computer Science
- English
- Microsoft Office
MS Technical Specialist - Windows and VMWare
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Azure
- Oracle
- Windows
Specialist (Swachh Bharat Mission) – Capacity Development Programme
Indian Institute for Human Settlements —Chennai, Tamil Nadu
- English
- Master's degree
- Project management
Technical Specialist Database administrator- Oracle
NTT DATA —Chennai, Tamil Nadu
- Full-time
- Oracle
- Computer Science
- Databases
Technical Support Specialist
Kyndryl —Chennai, Tamil Nadu
- Full-time
- Customer service
- Scripting
- Computer networking
6d
Specialist - Project Management
Hubbell Incorporated —Chennai, Tamil Nadu
- PMP
- Finance
- Master's degree
Validation Specialist I
Sectigo —Chennai, Tamil Nadu
- ₹4,20,000 - ₹4,70,000 a year
- Full-time
- Word processing
- Computer literacy
- Windows
Quick apply
SEO Specialist
Trikon Telesoft Solutions Pvt. Ltd. —Chennai, Tamil Nadu
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Marketing
- Project management
- Bachelor's degree
Quick apply
10d
IT Project Manager
Knowledgeworks Global Ltd —Kilpauk, Chennai, Tamil Nadu
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Project management
- Product management
- Human resources
- Health insurance
- Paid time off
Quick apply

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Technical Support Specialist

Gen Digital Inc.
Chennai, Tamil Nadu

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Excel
Operating systems
Customer service
iOS
Business analysis
Data analysis skills
Windows
Technical support
Microsoft Office
Bachelor's degree
Computer networking
Pivot tables
Communication skills

Full job description

About Gen:

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.

When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.

If this sounds like you, we’d love you to be part of Gen.

About the Role

We are looking for a self-motivated Individual having experience with technical support to join our Internal Tech Support Center of Excellence (COE) Team within Consumer Services and Inside Sales (CSIS). This is a strategic and operational role with responsibility for engaging with Gen customers, carrying out extensive root cause & log analysis. This person will represent the Voice of our Customers to internal stakeholders focused on improving overall customer experience.

This team will spend time resolving any questions customers have, as well as finding out areas of improvements in our experience. They will collate data, knowledge and customer feedback to come up with suggestions for customer experience improvements. The team may also assist with testing out any new concepts or ideas with our customers

Key Responsibilities:

As part of the Gen Tech Support COE team this person will handle customer queries via the standard support contact methods (phone, chat, Email, Remote access).
Work closely with Support partner management teams to understand any challenges impacting the NetSat/ Resolution rate/ Case Handled time or any other SLA parameters and help them to effectively improve the same.
Analyze top technical and transactional contact generators and issues for root cause & efficient UX.
Carry out extensive root cause analysis with customer interactions & share info with Product Teams.
Make suggestions to improve the overall customer experience and back this up with data/facts.
Test any new concepts/ideas with our customers to help us understand what the impact may be to the wider customer population.
Provide any relevant learnings, feedback or suggestions to the wider Support Delivery teams to help improve products/services performances.

About you:

The candidate must be an excellent communicator and team player, a problem solver with strong collaboration skills, suited to take on various challenges.
Flexibility in adapting to change or business needs
Tech savvy and enthusiastic about emerging technologies
Willingness to work in a fast-paced, dynamic environment and adapt to changing priorities.
Technical knowledge of Network & All Operating systems (Mac, Windows, IOS & Android)
Minimum 2 to 3 years work experience with customer service/technical support
Excellent written and oral communication skills
Bachelor's Degree, applicable certification or equivalent experience required
Excellent soft skills and ability to build credibility and rapport with individuals of varied backgrounds
Excellent knowledge of MS Office – emphasis on Excel, pivot tables, and PowerPoint
Strong problem-solving skills & business analysis knowledge
Qualifications and/or experience in data analysis is a strong advantage, along with the ability to understand and analyze data, as well as present findings.
Should be willing to work in PST hours. Ability and willingness to work shifts when required

What's Next...

After you submit your application, you can expect the following steps in the recruitment process:

TA Call
Technical Interview
Tech Interview &Final Interview Hiring Manager (Virtual or face-to-face)

Quick apply

Refine Your Search

technical specialist jobs in kodungaiyur chennai tamil nadu

Technical Support Specialist

Technical Program & Project Management Specialist

Specialist - Project Documentation

Technical Support Specialist

Technical Process Specialist

Technical Support Specialist (EDI)

Application Support Specialist

Customer Support Specialist

Internal Technical Content Specialist, CS Global Office

Technical Editor / Quality Controller – Journals and Book Publishing

Specialist- Technical Support Administrator

Sr. Technical Documentation Specialist

MS Technical Specialist - Windows and VMWare

Specialist (Swachh Bharat Mission) – Capacity Development Programme

Technical Specialist Database administrator- Oracle

Technical Support Specialist

Specialist - Project Management

Validation Specialist I

SEO Specialist

IT Project Manager

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