Kolkata West Bengal Bank customer service Jobs – 43 Open Jobs Today

CUSTOMER CARE EXECUTIVE
HDFC Bank —Kolkata, West Bengal
- Team management
- Banking
Officer, Customer Service Officer, Consumer Banking Group
DBS Bank —Kolkata, West Bengal
- Full-time
- Bachelor's degree
- Computer skills
- Communication skills
Universal Banker
Standard Chartered —Kolkata, West Bengal
- Master's degree
- Bachelor's degree
- Communication skills
- Health insurance
- Paid sick time
CUSTOMER EXPERIENCE EXECUTIVE
HDFC Bank —Kolkata, West Bengal
- Banking
Senior Officer, Branch Relationship Manager, Consumer Banking Group
DBS Bank —Salt Lake, Kolkata, West Bengal
- Full-time
- 12th Pass
- Bachelor's degree
- Banking
RBB-Branch Mgr
HDFC Bank —Kolkata, West Bengal
- Management
- Analysis skills
- Travel
Branch Manager
Standard Chartered —Kolkata, West Bengal
- Leadership
- Communication skills
- Banking
- Health insurance
- Paid sick time
7d
Portfolio Manager - Branch
Standard Chartered —Kolkata, West Bengal
- Sales
- Bachelor's degree
- Communication skills
- Health insurance
- Paid sick time
Associate
ITC Limited —Hatisala, West Bengal
- Full-time
- ERP systems
- English
- Finance
11d
Branch Sales Manager
HDFC Bank —Kolkata, West Bengal
- Presentation skills
- Bachelor's degree
- Travel
Risk and Compliance Analyst
UnPay Innovation Private Limited —Salt Lake, Kolkata, West Bengal
- ₹2,40,000 - ₹3,60,000 a year
- Full-time
- Microsoft Office
- Finance
- Master's degree
- Cell phone reimbursement
Quick apply
Associate, Branch Head, Consumer Banking Group
DBS Bank —Kolkata, West Bengal
- Full-time
- Communication skills
Vice President, Treasures Private Client, Consumer Banking Group
DBS Bank —Kolkata, West Bengal
- Full-time
- Sales
- Master's degree
- Business development
Manager Operations - Reconciliations
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Bachelor's degree
9h
Senior Associate, Relationship Manager, Credit Program Medium, Small Medium Enterprises
DBS Bank —Kolkata, West Bengal
- Full-time
- Sales
- Communication skills
- Banking
10d
Director - Affluent Relations
Standard Chartered —Kolkata, West Bengal
- Sales
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
AM - RTR
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
RBB-Current Account Relationship Manager
HDFC Bank —Kolkata, West Bengal
- Banking
RBB-Preferred Relationship Manager
HDFC Bank —Kolkata, West Bengal
- No travel
- Communication skills
- Banking
Account Manager
Need82 forex and travels private limited —Barasat, West Bengal
- ₹15,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
- Commuter assistance
- Health insurance
Quick apply

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CUSTOMER CARE EXECUTIVE

HDFC Bank -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

Team management
Banking

Full job description

Job Title

Customer Care Executive

Business Unit

Retail Branch Banking

Reporting To

Teller Authorizer and Branch Head

Job Function and Role Type

Operations and Customer Service, Individual Contributor

Version No

2.0

Job Purpose

Ensure error-free operations and adherence to bank processes under the guidance of the Teller Authorizer and Branch Manager. Deliver superior customer service and cross-sell products to achieve branch profitability.

Key Responsibilities

Operations

Complete operational tasks efficiently and accurately.

Monitoring

Monitor processes and ensure compliance with bank standards.

Reporting

Prepare and submit required reports promptly.

Maintenance

Maintain records and ensure proper upkeep of systems and processes.

Customer Service

Manage lobby and queues for quality service. Resolve complaints within TATs, escalate as needed, and gather customer feedback. Ensure timely card loading and effective communication on complaint closures.

Sales

Identify and manage high transacting customers. Handle cash transactions, FX postings, gold sales, and prepaid cards. Act as custodian for teller box, cheque drop boxes, and vault. Ensure compliance with clearing, ATM, and large transaction processes. Monitor high-value accounts and transactions, file AML reports, and maintain suspense accounts. Submit CBDT schedules and ensure accurate record-keeping. Generate leads and cross-sell liability products, credit cards, gold bars, and Forex Plus cards.

Education:

Graduation/Post-Graduation.

Certifications:

IRDA for Life Insurance, POS for General Insurance, NISM V (A).

Key Competencies

Banking product knowledge, team management, planning and organizing, communication, awareness of banking regulations.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.

Skills

test

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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Refine Your Search

bank customer service jobs in kolkata west bengal

CUSTOMER CARE EXECUTIVE

Officer, Customer Service Officer, Consumer Banking Group

Universal Banker

CUSTOMER EXPERIENCE EXECUTIVE

Senior Officer, Branch Relationship Manager, Consumer Banking Group

RBB-Branch Mgr

Branch Manager

Portfolio Manager - Branch

Associate

Branch Sales Manager

Risk and Compliance Analyst

Associate, Branch Head, Consumer Banking Group

Vice President, Treasures Private Client, Consumer Banking Group

Manager Operations - Reconciliations

Senior Associate, Relationship Manager, Credit Program Medium, Small Medium Enterprises

Director - Affluent Relations

AM - RTR

RBB-Current Account Relationship Manager

RBB-Preferred Relationship Manager

Account Manager

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