Lucknow Uttar Pradesh Transaction processing associate Jobs – 3 Open Jobs Today

Process Associate-Voice
HCLTech —Lucknow, Uttar Pradesh
- Data entry
- Typing
- Communication skills
5d
Contract Line Item (CLI) Data Extraction Associate
Ardem Incorporated —Lucknow, Uttar Pradesh
- Full-time
- Remote
- Microsoft Excel
- B.Sc
- Master's degree
- Work from home
1d
Front Office Associate
Marriott International, Inc —Lucknow, Uttar Pradesh
- Full-time
- Hospitality
- 12th Pass
- Supervising experience

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Contract Line Item (CLI) Data Extraction Associate
Ardem Incorporated —Lucknow, Uttar Pradesh
The successful candidate should be able to understand complex information, apply logical and critical thinking, identify relevant data points, analyze…
1d

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Process Associate-Voice

HCLTech -
Lucknow, Uttar Pradesh

Apply Now

Job details

5 days ago

Qualifications

Data entry
Typing
Communication skills

Full job description

Lucknow, Uttar Pradesh
Job Summary

Outbound call responsibilities encompass contacting insurance companies, verifying eligibility with end customers, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and performing other necessary communications to complete transactions.

Inbound call handling requires collaboration as part of a team to deliver professional customer service through various communication channels, with the objective of resolving customer inquiries, processing payments, and addressing complaints at the first point of contact whenever possible.

Key Responsibilities
Assess and resolve enquiries, requests, and complaints primarily via telephone, ensuring customer enquiries are addressed at the first point of contact.
Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and monitoring enquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
Provide customers with product and service information and offer upsell opportunities when applicable during interactions.
Manage and update account-wise customer interactions daily, generated through workflows and queues.
Achieve key and critical performance targets.
Ensure efficiency measures are met in accordance with performance targets and process guidelines.
Participate as an active member of the customer service team.
Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
Maintain effective work procedures as per client process workflows and HCL policy guidelines.
Adhere to US healthcare compliance measures.
Skill Requirements
Strong verbal and written communication skills
Focus on delivering a positive customer experience
Should possess active listening skills
Good data entry & typing skills
Ability to multitask.
Ability to contribute to the process through improvement ideas.
Analytical and problem-solving skills on the process.
To use sound judgment and take decisions.

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