Mahadevapura Bengaluru Karnataka Collection agent Jobs – 153 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Shivaji Nagar, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
Helpdesk Executive
MEDI ASSIST INSURANCE TPA PRIVATE LIMITED —Bengaluru, Karnataka
- ₹2,52,000 - ₹3,00,000 a year
- Full-time
- In-person
- Health insurance
Quick apply
Branch Banking Sales Manager
Benaka Healthcare —Bengaluru, Karnataka
- Up to ₹4,00,000 a month
- Management
- Master's degree
- Business development
Security and Compliance Lead – AI Agents (Healthcare)
100MS —Bengaluru, Karnataka
- ₹50,00,000 - ₹80,00,000 a year
- Rotational shift
- Hybrid work
- Azure
- HIPAA
- Master's degree
- Health insurance
Quick apply
Engagement Manager, Professional Services, AWSI, Healthcare and Life Sciences
AWS India - Karnataka —Bengaluru, Karnataka
- Full-time
- AWS
- Bachelor's degree
- Software development
8d
Debt Collection Agent
madras collection pvt limited —Singasandra Near E .City, Karnataka
- ₹15,000 - ₹17,000 a month
- Sales
- Customer service
- English
- Flexible schedule
Quick apply
Sr. Delivery Consultant, Customer Experience, Professional Services
AWS ProServe IN - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- Sales
- Salesforce
Senior Sales Executive ( Interior)
VEVA DESIGNS AND URBAN LINE PROJECTS —Rajarajeshwari Nagar, Bengaluru, Karnataka
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- Project management
- Bachelor's degree
- Work from home
Quick apply
Debt Recovery Specialist
Prismhue —Domlur, Bengaluru, Karnataka
- ₹18,000 - ₹22,000 a month
- Full-time
- English
- In-person
- Communication skills
- Food provided
Quick apply
Workforce Services Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
13d
Senior Manager Business Analytics (Operations Analytics) - Vice President
Citi —Bengaluru, Karnataka
- Full-time
- Management
- Customer service
- Engineering
Business Analyst
GetixHealth India —Bengaluru Urban District, Karnataka
- Microsoft Excel
- Databases
- SQL
Quick apply
9d
Tele Collections Lead- Bengaluru
PhonePe —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Health insurance
Global Sales and Operations Manager
Riddhi Sikand Recruitment Services —Jayanagar, Bengaluru, Karnataka
- ₹3,50,000 - ₹4,50,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
Python Machine Learning Developer
Python Machine Learning Developer —Bengaluru, Karnataka
- ₹20,000 - ₹45,000 a month
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Flexible schedule
Quick apply
Client Finance Analyst Level II (Revenue Accounting Specialist)
Sirva —Bengaluru, Karnataka
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Accounting
- Health insurance
- Paid time off
14d
Capital Markets Services Associate
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Microsoft Office
- Analysis skills
Partner Operations Specialist
Wrike —Bengaluru, Karnataka
- Hybrid work
- Salesforce
- AI
- Health insurance
- Paid sick time
Quick apply
Accounts Receivable Executive - The Hoxton Bengaluru City
Ennismore —Bengaluru, Karnataka
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Office
Quick apply
2d
Specialist – Vendor Compliance Management
PhonePe —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Health insurance

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Process Associate - Myntra

Shopemet Networks Private Limited
Shivaji Nagar, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Experience:

BPO: 1 year (Preferred)

Language:

Hindi (Required)
English (Required)

Work Location: In person

Quick apply

Refine Your Search

collection agent jobs in mahadevapura bengaluru karnataka

Process Associate - Myntra

Helpdesk Executive

Branch Banking Sales Manager

Security and Compliance Lead – AI Agents (Healthcare)

Engagement Manager, Professional Services, AWSI, Healthcare and Life Sciences

Debt Collection Agent

Sr. Delivery Consultant, Customer Experience, Professional Services

Senior Sales Executive ( Interior)

Debt Recovery Specialist

Workforce Services Associate

Senior Manager Business Analytics (Operations Analytics) - Vice President

Business Analyst

Tele Collections Lead- Bengaluru

Global Sales and Operations Manager

Python Machine Learning Developer

Client Finance Analyst Level II (Revenue Accounting Specialist)

Capital Markets Services Associate

Partner Operations Specialist

Accounts Receivable Executive - The Hoxton Bengaluru City

Specialist – Vendor Compliance Management

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