Davies Claims North America is looking for a Pay Department Clerk to join our growing team! Reporting to the Pay Department Supervisor, you will complete banking and balancing of accounts for all clients, process requests for deposits, monitor balance to ensure fund availability, process incoming checks and refunds, and follow all policies and procedures in the Pay Department Policy and Procedure manual.
To be successful in this role, you need to have superior time management skills with capability of working with and meeting deadlines and superb written and verbal communication skills conducted in a timely manner with diverse audiences. You must have a high school diploma and an Accounting or Finance degree is preferred. Additionally, you will need to display an exceptional capability to multi‐task and prioritize with excellent organization and documentation skills in a fast‐paced, dynamic work environment. This role is a full‐time, in‐office position based in Lakewood Ranch, FL.
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Requests for Reimbursements: Weekly, Bi‐Weekly, Monthly, and Special Requests per Client requirements, using registers provided by IS Department
- Banking: Check individual accounts for deposits and enter information into client’s monthly spreadsheet or ledger; send positive pay files to banks for applicable clients and review exceptions on banking websites; place stop payments when requested and upon client approval
- Scanning Checks: Confirm scanning counts of all checks and complete “Check Count Verification Log”
- Check Distribution: Checks are reviewed for second signature, check pulls, and sent to Clerical for envelope stuffing and mailing
- Process Daily Mail: Research returned checks for re‐issue; separate refunds for entry into Pay Management System
- Refund Checks and Voids: Entry into Pay Management System; deposit or return refunds per client specific instructions
- Subrogation, SDF, and Excess Recoveries: Place in diary for 10 days, then check AIM System for entry by QA Manager; if entered, recovery is returned or deposited per client specific instructions; if recovery is not entered, an email reminder is sent for review to QA Manager
- Daily Registers: Enter check numbers and total amount issued into individual client spreadsheet/ledger for monitoring of account balance
- Bank Statements: Mail to clients with cancelled checks/CD‐ROM by the 15th of the month; provide supplemental bank reconciliation for applicable clients; enter bank balance into “Bank Statement Balance” spreadsheet, then balance the monthly ledger accordingly
- Handle incoming calls from clients, banking institutions, and Davies Claims North America personnel
- File correspondence, reimbursement requests, and invoices in individual client files
- Create client spending analysis for funding increases, as necessary
- Update Pay Department Policy and Procedure manual with changes and new procedures
- Convey a positive attitude and teamwork for optimum provision of services to clients
- Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
- Perform other duties as assigned
Required
- High school diploma
- Proficiency with Microsoft Office Suite, including Microsoft Excel
Preferred
- Finance or Accounting degree preferred.
- Bank experience preferred.
- Bank reconciliation processing preferred.
- Proficiency with multiple systems including banking sites and proprietary claim system.
- Accounting or finance certificates preferred.
- Proactive, independent, and takes initiative with consistent follow through
- Superb written and verbal communication skills conducted in a timely manner with diverse audiences
- Superior time management skills with capability of working with and meeting deadlines
- Exceptional capability to multi‐task and prioritize with excellent organization and documentation skills in a fast‐paced, dynamic work environment
- Excellent team player with interpersonal skills
- High level attention to detail and problem‐solving skills
- Capable of working collaboratively and independently with minimal supervision
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization
Essential Requirements
- Must have US work rights
- Must speak English
- High school diploma
- Proficiency with Microsoft Office Suite, including Microsoft Excel
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
