Scope
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Complete application ownership and responsibility for change management of LOS and LMS applications used for retail lending
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Maintain and publish digital application APIs / Web-services for various internal and external integrations
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Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership for LOS and LMS application projects for Retail business
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Work closely with business team and help define tech requirements for LOS / LMS for integrations
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Drive tech development with vendor using agile principles, incorporating feedback from users, developers, business and other stakeholders
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Work with partners to resolve their dev / uat queries and ensure partners go-live in a time-bound manner and have a hands-on approach for resolving issues across LMS and interfaces
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Work on agile application implementation projects for retail business while meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements.
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Working knowledge of LOB’s – Secured, unsecured.
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Thorough understanding of various products like CFG, CMG, INFRA, Large Corporate, SCF, LCMM, corporate loans etc
Business Needs Analysis & Translation
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Recommend changes to unit / functions products, services and technology footprint to address market conditions and emerging trend
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Displays a deep understanding of the industry, emerging customer / technology trends and perception of own company vis-à-vis competitors to help business determine business driven technology goals
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Supervises documentation of business needs and related technology solutions to meet the technology goals
Business case development
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Leads complex business case development and reviews business cases developed by others
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Can clearly articulate the proposed technology use case, related financial analysis, risks, alignment with business strategy to stakeholders
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Collaborates with relevant stakeholders to identify additional technology opportunities for the organization
Technology Scan
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Applies best practices from other industries on new technology and communicates the same within team / unit /organization
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Proactively seeks opportunities to identify and recommend changes to existing system applications to enable integration of emerging technologies by piloting Proof of Concepts
Customer Focus
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Ensures that business continually responds to changing the needs of customer
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Reviews and revises the customer segmentation strategy periodically to proactively meet their needs
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Allocates time and resources to new segments and fosters new product / service development proactively
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Drives a culture of service across the organization through own words and actions
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Acts as the Business partner for the customer and owns the success / failure of the customer
Teamwork & Collaboration
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Provides requisite authority, resources & support for the team to function & deliver
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Breaks down barriers (structural, functional, cultural) between teams, facilitating the sharing of expertise and resources
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Brings multiple stakeholders, both internal and external, to resolve issues in organization interest
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Demonstrates collaboration by proactively looking for opportunities for jointly working with different Businesses of the Group
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Listens actively to every peer, collaborates with them and makes them feel valued and important
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Commands respect and credibility from colleagues/ peers-both internal and external
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Encourages and assist others to develop people networks
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Build long term relationships across a wide spectrum inside and outside the organization and leverages them, when required, to benefit the organization
Technology Digital Strategy Formulation
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Leverages understanding of business and IT goals to provide input to the IT strategy
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Conducts feasibility studies to outline risks and issues associated with proposed technology solutions
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Escalates risks / benefits to though leader for further consideration before going forward with strategy changes and improvements
Demand Management
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Leverages relationships with business stakeholders to promote usage of new technologies
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Oversees expectations management of each unit to ensure that business needs are being met
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Follows user trends and determine gaps that exist between services / application currently utilized as the needs that are presented
Strategic Vendor Selection & Management
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Participate in larger supplier / partner selection, assists in setting, selection criteria and potential suppliers’ evaluation
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Establishes supplier / partner relationship governance and reviews performance against defined SLAs
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Raises service improvements when needed, manages issue and resolve disputes
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Develops plans for specific business initiatives with vendors / business partners
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Ensures full benefits to organization and IT are realized from third party agreements
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Establishes relationship parameters, cost and scope through a clear statement of work
Setting up frameworks of standard & procedures
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Understand project time frame, team, complexity, risk and resources
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Sets up framework of standards and procedures
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Visualizing trends during sprints
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Direct team to allocate time to the tasks where their expertise makes a difference
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To facilitate the team if there is any development blockages
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Prioritise activities for meeting timelines
Agile Methodology adoption
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Reviews all tasks within each Agile phase to ensure overall quality and accuracy
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Identifies process improvements and implements solutions in Agile methodology
Product Design and Development
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Manages multiple product portfolios
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Design product testing policies and processes
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Oversees Multiple product releases
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Track the progress of the project and tasks related to them
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Mitigate risks, increase members productivity levels
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Keep business structure and other stakeholders updated on the work status on regular intervals
Requirement Gathering & Analysis (Understand client requirements to deliver right solutions)
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Examines the entire business application from workflow and an end user perspective
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Reviews business requirements from multiple user areas to ensure compatibility, Mediates for gaps, conflicts or inconsistencies across requirements
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Implements new processes and tolls to gather requirements
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Identifies all points of contact from the system perspective and communicates with relevant stakeholders
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Identifies impact of proposed requirements and provides guidance around process improvement opportunities
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Anticipates future requirements and customer needs, impacting the customer journey to enhance product and service offering and omni channel presence for different personas
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Ensure sign off from operations/ treasury/ finance on the requirement specifications
Solution Design
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Integrates functional design with overall architecture to support user requirements
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Determines data and process distribution in a way that balances functionality with technical feasibility
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Estimates solution cost, resource consumption and response time
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Assesses the feasibility of an application for a given technical architecture
Change Management
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Establishes a process that ensures the coherence of system objects and their relationship when the system is deployed
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Establishes process with lines of business to monitor and track change
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Ensure that known issues are documented and highlighted appropriately
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Manage JIRA Sprints and deliveries for TRM module
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Ensure JIRA process for all change requests for TRM Module
Incident & Problem Management (Application)
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Assists in the development of policies, procedures and techniques in order to minimize future incident / problem occurrence
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Implements applications / tools to maximize system integrity
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Ensures that appropriate action is taken to investigate and resolve problems and documents within the relevant reporting system
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Coordinates the implementation of agreed remedies and preventative measures
Service Level Management
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Makes recommendations for Service level Improvement and executes on recommendations to improve
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Develops and establishes new service levels
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Measures service level improvements against identified benchmarks and key performance indicators
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Resolves issues that disrupt operations
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Monitors trends on SLA compliance overtime and Generates actionable insights
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Identifies any outliers in terms of SLS compliance
Planning & Budgeting
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Knowledge of forecasting / budgeting tools and techniques
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Understands the inputs required to produce an accurate budgetary estimate
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Analyses reports and provides summary to leadership
Contract Management
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Operates within unit policy for vendor management
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Applies the fundamentals of contract formulation when working with procurement to draw up an individual vendor or business partner agreement
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Monitors vendor / business partner performance against contractual terms and conditions
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Seeks feedback and performs actions to improve relationship
Miscellaneous
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Support in handling audits and close observations shared by coordinating with stakeholders
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Ensure DR, health checks and Business continuity Plan is performed as per process
Reports
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Responsible for analyzing data and generating detailed reports which focus on relevant development metrics and KPI’s, focusing on the accomplished, planned and blocked tasks
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Status of projects currently underway and reporting as per frequency
Project Management
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Ensure quality & timelines are adhered to for all projects.
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Develop detailed Project plans
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Monitor adherence to plans to ensure timeliness of projects
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Review and ensure desired quality of output
