Malur Karnataka Lead product support Jobs – 27 Open Jobs Today

Lead - Product Support
IBS Software —Bengaluru Urban District, Karnataka
- Urgently hiring
- Oracle
- DevOps
- Java
- Flexible schedule
10d
Manager IT & Infra
Enview Technologies —Whitefield, Bengaluru, Karnataka
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
Inside Sales Specialist
Eka Care —Hoodi, Bengaluru, Karnataka
- ₹5,00,000 - ₹5,50,000 a year
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
Investment Consulting
Insignia consulting pvt ltd —Whitefield, Bengaluru, Karnataka
- ₹10,00,000 - ₹11,00,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Sales & Marketing Executive
Seven Wealth —White Field, Bengaluru, Karnataka
- ₹15,000 - ₹25,000 a month
- Full-time
- In-person
- Marketing
Quick apply
1d
Lead Product AI Data Engineer
Clarivate —Bengaluru Urban District, Karnataka
- Full-time
- Hybrid work
- Azure
- Engineering
- Master's degree
Chemist/Senior Chemist
Sherwin-Williams —Bagalur , Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Product Manager
DSG Inc —Hoodi, Bengaluru, Karnataka
- Call employer
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Senior Lead Software Engineer (Salesforce)
Clarivate —Bengaluru Urban District, Karnataka
- Full-time
- Hybrid work
- Computer Science
- Sales
- Salesforce
Virtual Relationship Manager
Abhishek Career Solutions —Whitefield, Bengaluru, Karnataka
- ₹16,000 - ₹22,000 a month
- Full-time
- Sales
- English
- Microsoft Office
Quick apply
Dermatologist
Skinmatics LLP —Whitefield, Bengaluru, Karnataka
- From ₹1,00,000 a month
- Part-time
- Medicine
- Bachelor's degree
- In-person
Quick apply
Member of Technical Staff- BSP
APTIV —Whitefield, Bengaluru, Karnataka
- ₹30,00,000 - ₹42,00,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- C++
- Health insurance
- Paid time off
Quick apply
Lead Product AI Data Engineer & Architect
Clarivate —Bengaluru Urban District, Karnataka
- Full-time
- Hybrid work
- Azure
- Engineering
- Master's degree
Senior Production Supervisor
Reddonatura —Virgonagar, Bengaluru, Karnataka
- ₹50,000 - ₹70,833 a month
- Full-time
- Assembly
- In-person
- Communication skills
- Paid time off
- Paid sick time
Quick apply
Lead Mechanical Engineering
Tata Electronics —Narasapura, Karnataka
- CAD
- Bachelor's degree
- Manufacturing
4d
Senior Manager Application Security
Athenahealth —Whitefield, Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- Software development
- Health insurance
9d
Solar Sales Engineer
Reddonatura —Virgonagar, Bengaluru, Karnataka
- ₹25,000 - ₹65,200 a month
- Full-time
- Sales
- System design
- Business development
- Paid time off
- Paid sick time
Quick apply
Sales Engineer
Reddonatura —Virgonagar, Bengaluru, Karnataka
- ₹25,000 - ₹65,200 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
Lead Oracle Database Platform Engineer
Athenahealth —Whitefield, Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- Databases
- Health insurance
11d
Principal Product AI Data Engineer
Clarivate —Bengaluru Urban District, Karnataka
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science

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Lead - Product Support

IBS Software -
Bengaluru Urban District, Karnataka

Apply Now

Job details

Full-time
10 days ago

Benefits

Flexible schedule

Qualifications

CI/CD
Oracle
Full-stack development
DevOps
Tomcat
IT service management
NoSQL
Weblogic
Java
Databases
Microservices
AWS
Analysis skills
Quality assurance
ITIL
PostgreSQL
Distributed systems
Continuous integration
Scripting
Software development
IT
Linux
Application support
Root cause analysis
AI
Communication skills

Full job description

Summary:

IBS is a leading global provider of new generation IT solutions to the Travel, Transportation and Logistics industries. A specialist in the domain, IBS offers a range of products and services that manage mission critical operations of airlines, airports, cruise lines, hospitality partners, tour operators and oil & gas companies. IBS is building the next innovative product for the Airline industry and here is an opportunity to become part of that dream team.

Aviation Passenger Solutions (APS) Line of Business(LoB), a strategic business unit of IBS Software Pvt. Ltd uses proprietary software called iFlyRes & IFlyRetail. IBS has an immediate need for Lead Product Support to provide Support to international Customers. In this role, you will be responsible for the operation of products offered by APS LoB. The PST ( Product Support Team) will work with internal departments including IT Software Development, Data Center Team, Product Team, Engineering team, Quality Assurance, IT Operation, etc. to document and manage issues/problems.

The Lead Product Support will be responsible for producing weekly, monthly, and quarterly Issue reports and identifying issue trends. Mentor & Support L1 & L2 team. When necessary, this role will also work with Account Management to communicate technical issues, their impact and ultimate resolution to IBS Customers.

The primary responsibility is to ensure all production issues are addressed quickly. He/She will be responsible for learning how software works, learn its structure and technology in detail. He/She will have direct contact with the product team and will represent IBS according to the standards and policies in place.This role combines application support leadership, technical problemâ€‘solving, and continuous improvement, including the adoption of automation and AIâ€‘assisted practices to improve efficiency and service quality

Position Responsibilities

Address Passenger Service Solutions issued raised by Customer/Call Center agent, Escalations agents, Internal Resources, partners, and subscribers.
Work with Product & Dev Ops to investigate and resolve customer billing issues.
Work with Product Team to resolve defects & minor enhancement.
Interface with SME to ensure issues are resolved promptly.
Ensure timely resolution of production and customerâ€‘reported issues within agreed service levels
Act as a lead point of contact for complex or escalated support issues
Coordinate with internal teams such as Development, Product, QA, DevOps, and IT Operations to investigate and resolve issues
Perform root cause analysis and help prevent recurring issues
Mentor and support L1 and L2 support engineers, ensuring quality and adherence to processes
Develop and maintain support documentation, SOPs, and knowledge materials
Prepare weekly, monthly, and quarterly support reports, including issue trends and insights
Communicate technical issues, business impact, and resolutions to stakeholders and customers when required
Support automation, AIâ€‘assisted analysis, and productivity improvement initiatives
Be flexible to support multiple projects or initiatives as needed

Required Experience

5-12 years of IT experience, with a strong background in Application Support and Development
Experience supporting enterpriseâ€‘scale Javaâ€‘based applications
Prior experience in a lead or senior support role is preferred
Exposure to the Airline or Aviation domain is an advantage

Development:

Good understanding of software development fundamentals
Experience working with databases (Oracle, PostgreSQL, or similar)
Working knowledge of Linux environments and scripting
Familiarity with cloud platforms (AWS preferred)
Exposure to DevOps tools, monitoring systems, and CI/CD practices
Strong knowledge and experience in Grafana Monitoring
Core Java, Oracle WebLogic, Apache Tomcat, AWS & WildFly is preferred.
Experience in No SQL technologies.
Understanding of the full stack of a cloud based distributed platform
Understanding of microservices and distributed systems is a plus
Awareness or handsâ€‘on exposure to AIâ€‘assisted tools for productivity, analysis, or automation
Basic to intermediate understanding of Prompt Engineering for working with AI/GenAI tools (e.g., generating insights, summaries, troubleshooting support)
Ability to leverage AI tools for root cause analysis, log analysis, documentation, or operational reporting
Openness to adopting AIâ€‘driven ways of working to improve support efficiency and quality
Proven experience in ITSM; experience in managing day to day support issues. Also, Strong ability to interpret processes and policies (e.g. ITIL)
Proven experience in managing production support of a complex nature.
Good analytical and reasoning skills
Proactive in approach and good attention to detail & responsive, with a strong attention to detail
Outstanding communication skills, both oral and written, and both technical and non- technical, and the ability to work with a diverse group of individuals in a professional and service-oriented manner.
Strong problem solving, issue resolution skills and root cause analysis.
Able to work flexible hours in 24/7 rotational basics.
Excellent written and verbal communication skills.
Good listening skills and extremely empathetic
Able to build strong internal/external business partnerships.
Ability to work independently and use resources wisely.
Ability to interact in a team environment.
Proactive, detailâ€‘oriented, and customerâ€‘focused mindset
A leader who takes ownership of production stability
Someone who balances technical depth, people leadership, and continuous improvement
A professional eager to embrace automation and AIâ€‘enabled support practices
A team player who thrives in customerâ€‘facing, fastâ€‘paced environment

Support/Operations

Proven experience in ITSM; experience in managing day to day support issues. Also, Strong ability to interpret processes and policies (e.g. ITIL)
Proven experience in managing production support of a complex nature.
Good analytical and reasoning skills
Proactive in approach and good attention to detail & responsive, with a strong attention to detail
Outstanding communication skills, both oral and written, and both technical and non- technical, and the ability to work with a diverse group of individuals in a professional and service-oriented manner.
Strong problem solving, issue resolution skills and root cause analysis.
Able to work flexible hours in 24/7 rotational basics.
Excellent written and verbal communication skills.
Good listening skills and extremely empathetic
Able to build strong internal/external business partnerships.
Ability to work independently and use resources wisely.
Ability to interact in a team environment.
Proactive, detailâ€‘oriented, and customerâ€‘focused mindset
A leader who takes ownership of production stability
Someone who balances technical depth, people leadership, and continuous improvement
A professional eager to embrace automation and AIâ€‘enabled support practices
A team player who thrives in customerâ€‘facing, fastâ€‘paced environment

What We Look For:

A leader who takes ownership of production stability
Someone who balances technical depth, people leadership, and continuous improvement
A professional eager to embrace automation and AIâ€‘enabled support practices
A team player who thrives in customerâ€‘facing, fastâ€‘paced environment

Apply Now

Refine Your Search

lead product support jobs in malur karnataka

Lead - Product Support

Manager IT & Infra

Inside Sales Specialist

Investment Consulting

Sales & Marketing Executive

Lead Product AI Data Engineer

Chemist/Senior Chemist

Product Manager

Senior Lead Software Engineer (Salesforce)

Virtual Relationship Manager

Dermatologist

Member of Technical Staff- BSP

Lead Product AI Data Engineer & Architect

Senior Production Supervisor

Lead Mechanical Engineering

Senior Manager Application Security

Solar Sales Engineer

Sales Engineer

Lead Oracle Database Platform Engineer

Principal Product AI Data Engineer

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