Description:
Are you ready to grow your career in our global tech hub?
Zurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!
In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.
So, what’s the job?
You'll proactively partner with stakeholders to develop, manage, and maintain digital content across CMS platforms, ensuring quality, accuracy, and consistency at every stage.
You'll lead the creation and management of pages supporting product, feature, and campaign launches.
You'll establish, advocate for, and enforce content standards and best practices across CMS platforms.
You'll manage site authors by overseeing access permissions, governance processes, and CMS training initiatives.
You'll conduct regular site audits to identify broken links, outdated content, and UX issues while driving continuous content improvements.
You'll optimise web pages for usability, accessibility, and search engine optimisation (SEO).
You'll collaborate with UX/UI designers across multiple geographies and time zones to implement intuitive interfaces, improve user journeys, and enhance overall site usability.
You'll partner with developers, product teams, and global stakeholders to translate business requirements into polished, user-friendly digital experiences.
You'll design and implement features and workflows that improve efficiency in content management processes.
You'll ensure all digital experiences meet responsive design, device and browser compatibility, and WCAG/ADA accessibility standards.
You'll build feasibility analyses and proof-of-concept (POC) solutions for optimisation initiatives using ZCM's standard CMS component set.
You'll plan, build, and execute A/B and multivariate tests using ZCM's test-and-learn toolset.
You'll validate optimisation rules and audience segment configurations to ensure accurate test delivery.
You'll analyse test results and convert insights into actionable recommendations, effectively communicating outcomes to stakeholders across locations.
You'll lead UAT and QA processes to ensure accurate, high-performing, and compliant digital experiences across web and app touchpoints.
You'll validate content, functionality, device responsiveness, and WCAG compliance across partner and owned digital properties.
You'll coordinate QA activities across distributed teams to ensure comprehensive testing and smooth go-live execution.
You'll act as the subject-matter expert on ZCM's CMS, optimisation toolset, and digital platforms, providing first-level support to the Rapid Learning Lab team globally.
You'll document requirements for CMS component enhancements and communicate effectively with developers and stakeholders across different regions and time zones.
You'll demonstrate strong asynchronous communication practices, keeping remote and onshore stakeholders informed, engaged, and unblocked between scheduled touchpoints.
You'll work closely with Content, UX Design, Engineering, and broader business teams to deliver cohesive, high-quality digital outcomes.
You'll align Rapid Learning Lab and travel partner requirements to maximise technology capabilities, optimise user experiences, and drive sales performance.
And what are we looking for?
You'll bring a bachelor's degree (or equivalent) in Digital Marketing, Web Design, Computer Science, Communications, or a related field.
You'll have 18 months or more of hands-on, business-side experience managing content within a CMS for a public-facing website.
You'll demonstrate experience working within offshore, distributed, or globally dispersed teams, successfully managing deliverables and communications across multiple time zones.
You'll have hands-on experience with one or more enterprise CMS platforms, such as Adobe Experience Manager, Sitecore, Tridion, or Ektron.
You'll possess experience using multivariate and A/B testing tools and methodologies, including platforms such as Adobe Target, Optimizely, Google Optimize, or similar solutions.
You'll have a solid technical understanding of HTML, CSS, and web publishing principles.
You'll demonstrate a strong understanding of content optimisation, technical SEO principles, and digital best practices.
You'll have proven experience creating and managing web pages designed for a global audience.
You'll possess strong knowledge of responsive design, device and browser compatibility, and WCAG/ADA accessibility standards.
You'll have experience leading or supporting User Acceptance Testing (UAT) and Quality Assurance (QA) processes for digital products.
You'll stand out with experience using Adobe Experience Manager (AEM).
You'll bring knowledge of additional Adobe Digital Marketing tools, such as Adobe Target and Adobe Customer Journey Analytics.
You'll have familiarity with digital environments within the travel or insurance industries.
You'll have exposure to analytics and reporting tools that support optimisation and test performance analysis.
You'll be exceptionally detail-oriented, with outstanding proofreading skills and a commitment to content accuracy and test quality.
You'll be a clear and proactive communicator who keeps remote and onshore stakeholders informed, aligned, and engaged.
You'll work confidently and independently, managing priorities across multiple time zones with minimal day-to-day supervision.
You'll thrive in a fast-paced environment, seamlessly switching between priorities while consistently meeting deadlines without compromising quality.
You'll be self-motivated, responsive, and committed to delivering high-quality digital experiences regardless of team location.
You'll be highly collaborative and team-oriented, recognising that exceptional digital experiences are built through strong global partnerships.
You'll be naturally curious and improvement-focused, constantly seeking opportunities to enhance digital experiences and outcomes.
So, why choose us?
We value optimism, caring, togetherness, reliability and determination.
We have more than 2600 employees worldwide: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.
We also offer some other perks including:
Mediclaim insurance cover in case of any health emergency
Coverage under group personal accident insurance
Flexible and compressed work weeks and hybrid working options.
Generous range of paid leave – 21 annual leave days, 6 sick leave days, 12 public holidays
An extra day off for you to take on your birthday or your annual work anniversary.
Apply today and let’s go great places together!
#LI-Hybrid
