miyapur hyderabad telangana customer service team leader Jobs – 1306 Open Jobs Today

Assistant Manager
Optum —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Customer service
- Computer skills
- Health insurance
Store Manager
Brand Blue —Kondapur, Hyderabad, Telangana
- ₹20,000 - ₹25,000 a month
- Full-time
- Sales
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- In-person
Quick apply
4d
Head of KYC Operations - APAC
Wise —Hyderabad, Telangana
- ₹39,50,000 - ₹55,00,000 a month
- Full-time
- Management
- English
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1d
Team Lead (Service Desk)
Oak Leaf HR LLP —Hyderabad, Telangana
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- English
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11d
Customer Service Team Leader
omindo auto machines pvt ltd —Marredpally, Hyderabad, Telangana
- ₹18,000 - ₹25,000 a month
- Full-time
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2d
Client Success Manager
Zebulon Consulting —Kondapur, Hyderabad, Telangana
- ₹50,000 - ₹80,000 a month
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Accounts Receivable Team Leader
3G HR SERVICES —Jubilee Hills, Hyderabad, Telangana
- ₹7,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Excel
- Master's degree
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Customer Service Team Leader
DAZN —Hyderabad, Telangana
- Weekend availability
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Customer Support Team Lead
Wise —Hyderabad, Telangana
- ₹9,50,000 - ₹12,50,000 a year
- Weekend availability
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Business Development Manager (BDM)
247 Digitize Services Pvt Ltd —Madhapur, Hyderabad, Telangana
- From ₹12,00,000 a year
- Full-time
- Management
- Sales
- Marketing
- Health insurance
- Paid sick time
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5d
Senior Security Specialist
Pinkerton —Hyderabad, Telangana
- Full-time
- AutoCAD
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AVP, Analytics – Consumer Bank (L11)
Synchrony —Hyderabad, Telangana
- Oracle
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Operation Executive, Fresh 3P, Team Leader Operations
ASSPL - Telangana —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Sales Team Leader
Bijliride —Madhapur, Hyderabad, Telangana
- ₹25,000 - ₹40,000 a month
- Full-time
- Microsoft Excel
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- Bachelor's degree
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Quick apply
Supply Chain Manager
Nutreco —Hyderabad, Telangana
- Full-time
Assistant Officer, Personal Banker, Consumer Banking Group
DBS Bank —Ramachandrapuram, Hyderabad, Telangana
- Full-time
- Customer service
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Associate, Branch Manager, Consumer Banking Group
DBS Bank —Gachibowli, Hyderabad, Telangana
- Full-time
- Analysis skills
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Customer Service - Solution Architect
VidaXL —Hyderabad, Telangana
- ₹60,00,000 a year
- Azure
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8d
Business Intelligence Manager
MostEdge —Hyderabad, Telangana
- ₹15,00,000 - ₹40,00,000 a year
- Full-time
- SQL
- POS
- In-person
Quick apply
5d
Asst. General Manager (Cinema/Game zone background preferred)
Shott Amusement Limited —Hyderabad, Telangana
- ₹50,000 - ₹65,000 a month
- Full-time
- Hospitality
- Word processing
- Windows
- Paid time off
- Paid sick time
Quick apply
11d

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Assistant Manager

Optum -
Hyderabad, Telangana

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Job details

Full-time

Benefits

Health insurance

Qualifications

Revenue cycle management
Microsoft Excel
Customer service
PeopleSoft
Computer skills
Leadership
Medical terminology
Communication skills

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

The primary responsibility of the supervisor is to ensure that his/her subordinates are developed to become successful in their given or potential role, thus coaching and mentoring is very important. Minimum requirement is to coach your staff at least twice a month for mid and top performer. Bottom performer or your focus people should have minimum of one a week coaching session
Conduct daily and weekly huddle to discuss strategy to address performance or challenges, provide update and to drive performance. Agenda should be prepared prior to the meeting and meeting should always be documented
Attendance and Schedule Adherence - Ensure that subordinates are reporting on time and on the days that they have shift. The supervisor should be able to drive attendance always including punctuality and break schedule compliance
Update all required data as needed based on company requirement (MyGPS, EWS, LH, Allsec, CLL, Peoplesoft, etc.)
Inventory management including allocation. Ensuring inflow and outflow are properly managed and monitored based on capacity. Provide trends and action plan including burn down plan if sudden surge in volume or decreased capacity due to shrinkage
Respond to query and escalations then provide feedback to business partners. Deep dive should be conducted and shared with leaders, TAT 24 hrs. This should include action plan for the specific person/issue and how this will be prevented in the future
Ensures that the agents are aware of their performance (daily, weekly and monthly progress). Performance scorecard should be reviewed at least twice a month. So agents are aware of where they stand
Review audit markdown and conduct error analysis and process related coaching including root cause analysis
Ensure rebuttals are done when necessary and submitted in a timely manner
Complete internal audits on a timely manner as deemed required
Review adjustment requests and approve those which are valid for write-off
Complete your own production required by your processes. Minimum of 40 accounts per month
Ensure accurate documentation of coaching sessions provided and attended. This should be uploaded in ORBIT. This includes but not limited to performance, behavior coaching and retention conversations
Ensure accuracy of all data and report submitted including End of Day report
Update dashboards, trackers, business review files, scorecard in a timely manner, when needed
Ensure performance boards are updated daily and agents has visibility on it
Attend scheduled meeting, training and calibration sessions
Provides purposeful and actionable development feedback to direct reports and monitors to support their performance improvement. If, after the action items of the development plan do not yield the desired positive results in the agreed upon timeframe, a CAP is initiated in accordance to Optum policies and practices
Study trends and analysis on team performance and be able to device SMART action plan to address team/ individual challenges
Ensure own and subordinate adherence to company policies and procedures. Strict implementation should be reinforced. Issue corrective action as deemed necessary
Request needed learning from the trainers or SMEs, Leads and process experts
Drive meal adherence 98% (PHL only) and manage utilization at 71.42% for PH and 75.78% for IND the least
Provide floor/virtual support to ensure that agents are assisted real time
Complete accountability of the team's performance and actions
Create career pathing for the subordinate you manage
Create your succession plan
Drive compliance and success of Vital signs, Bright ideas, engagement activities and other company/process initiatives
Any additional task that maybe required from the process he/she belongs to
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Undergo process training and pass ramp certification
2+ years of experience in Hospital Revenue Cycle Management
1+ years of management/leadership experience
Thorough understanding of insurance policies and procedures
Technical knowledge
Working knowledge of medical terminology
Basic computer skills, must understand Excel
Proven excellent written and verbal communication
Proven high sense of responsibility and accountability; Takes ownership and initiative
Proven excellent communication capability; persuasive, inclusive, and encouraging; the ability to listen and understand;
Ability to elicit cooperation from a variety of resources
Proven to be adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities
Proven professional demeanor and positive attitude; customer service orientation
Proven to possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum and our client organization(s)
Proven ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly
Proven ability to learn, understand, and apply new technologies, methods, and processes
Proven ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum Leadership, as required
Proven ability to be a self-starter and work independently to move projects successfully forward
Proven ability to work with a variety of individuals in managerial and staff level positions
Demonstrates a positive leadership shadow by shaping positive behaviors in areas of influence, building integrity, influencing our values and creating a healthy, high-performance environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

#NTRCM

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Refine Your Search

customer service team leader jobs in miyapur hyderabad telangana

Assistant Manager

Store Manager

Head of KYC Operations - APAC

Team Lead (Service Desk)

Customer Service Team Leader

Client Success Manager

Accounts Receivable Team Leader

Customer Service Team Leader

Customer Support Team Lead

Business Development Manager (BDM)

Senior Security Specialist

AVP, Analytics – Consumer Bank (L11)

Operation Executive, Fresh 3P, Team Leader Operations

Sales Team Leader

Supply Chain Manager

Assistant Officer, Personal Banker, Consumer Banking Group

Associate, Branch Manager, Consumer Banking Group

Customer Service - Solution Architect

Business Intelligence Manager

Asst. General Manager (Cinema/Game zone background preferred)

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