Mumbai, Maharashtra Customer care specialist Jobs – 73 Open Jobs Today

Customer Success Specialist, India
Inolex, Inc. —Mumbai, Maharashtra
- Customer service
- English
- Microsoft Office
Customer Support specialist-International voice
Novus automation Pvt Ltd —Mumbai, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Spanish
- Sales
- Customer service
- Health insurance
- Flexible schedule
Quick apply
Verification Specialist (Non Voice Process) - Mumbai
First Advantage —Mumbai, Maharashtra
- Full-time
- English
- Microsoft Office
- Analysis skills
Head ERLR India
Kenvue —Mumbai, Maharashtra
- Hybrid work
- Master's degree
- Manufacturing
- MBA
International Senior Sales Specialist- Personal Care
Elchemy —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Quick apply
Specialist, Accounts Payable
Advanz Pharma —Andheri, Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Strategic Account Manager - Critical Care (Nagpur)
Fresenius Medical Care —Mumbai, Maharashtra
- Full-time
- Nursing
- ICU experience
- Bachelor's degree
Project Manager - Busbar Trunking
Schneider Electric —Mumbai, Maharashtra
- Online application
- English
- Project management
- Communication skills
Strategic Account Manager - Critical Care (Ahmedabad)
Fresenius Medical Care —Mumbai, Maharashtra
- Full-time
- Nursing
- ICU experience
- Bachelor's degree
Senior Manager – Fund Accounting Oversight Specialist – Private Assets
M&G plc —Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Analysis skills
10d
Senior Manager - Fund Accounting Oversight Specialist - Public Assets
M&G plc —Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Analysis skills
10d
Senior Manager - Business Solutions - Middle Office Onboarding
M&G plc —Mumbai, Maharashtra
- Full-time
- PMP
- Microsoft Office
- Master's degree
Team Lead - Escalations
Etraveli Group —Mumbai, Maharashtra
- Customer service
- Master's degree
- Business Administration
Specialist / Sr. Specialist, Business Process Architect
Colgate-Palmolive —Mumbai, Maharashtra
- Master's degree
- Bachelor's degree
- Accounting
Product Success Specialist (Remote)
PeopleGrove —Mumbai, Maharashtra
- Full-time
- Remote
- English
- Organisational skills
- APIs
Sr. Technology Associate/Specialist
Colgate-Palmolive —Mumbai, Maharashtra
- Software troubleshooting
- English
- Bachelor's degree
Assistant Vice President, Quality Assurance
M&G plc —Mumbai, Maharashtra
- Full-time
- B.Sc
- Bachelor's degree
- Business Administration
Product Support Specialist (L3 Analyst)
Board International —Mumbai, Maharashtra
- Full-time
- English
- Research
- Master's degree
Quick apply
Business Specialist/Sr. Business Specialist (173312)
Colgate-Palmolive —Mumbai, Maharashtra
- Master's degree
- Bachelor's degree
- Accounting
Sales Specialist, Pharma
Caldic —Mumbai, Maharashtra
- Sales
- B.Sc
- Bachelor's degree

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Customer Success Specialist, India

Inolex, Inc. -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Customer service
English
Local language
Microsoft Office
Bachelor's degree
Computer skills
Manufacturing
Order fulfilment

Full job description

Customer Stewardship

Significantly influences Customer’s view of Inolex in a positive way.
Responsible for the purchase order review and entry of assigned India customer orders ensuring all information is complete including delivery date, pricing, shipping method, and payment terms and verifies all associated paperwork has been collected and correct.
Provides the customer, 3PL warehouse, and the freight forwarder with all required shipping documents in addition to all other system generated documentation.
Acts as primary liaison between Inolex and customer advocating for successful results.
Receives customer orders and advocates the process in Dynamics 365 ERP system.
Proactively seeks and engages customers when ordering patterns change.
Determines appropriate delivery method based on type of product and customer's needs and or requirements.
Participates in the NCR complaint process, recording details of customer complaints when appropriate and assisting with determination of root cause and corrective action.
Research complex problems obtaining necessary information, adjusting errors, and decision making as appropriate.
Knowledgeable of and responsible for managing and maintaining customer pricing with support of the Sales team.
Assists with updating system pricing and pricing catalogs with direction from manager and sales.
Understands and knowledgeable of global logistics and export documentation (a plus)
- Assists Finance with customer collections and resolves outstanding issues as appropriate.
Coordinates with finance the creation of new customers and financial processes of prepayment, refunds, and credits.
Handles incoming leads and/or request for material including samples/documentation requests.
Must be able to multi-task at various levels.

Customer Intelligence

Works with sales/customers to gain market intelligence beneficial to the business.
Understands Inolex’s customers’ & competitors’ areas of specialization.
Monitors & influences sales forecasting by providing customer-level input.
Consolidates customer forecasts to assist operations in maintaining inventory levels.
Be proactive to identify and assess customer’s need to achieve satisfaction and partnership.
Working with customers to gain additional business “asking for the extra order.”
Run and understand customer sales reports and analyze business data.

Internal Collaboration

Partners with internal resources (Production, Sales, Marketing, Supply Chain, Logistics, Quality, Finance, etc.) to drive successful business results.
Communicates with Inolex’s key players daily in assisting with various tasks to ensure customer orders are addressed accordingly.
Actively participates in continuous improvement programs, project teams and internal CET trainings.
Coordinates activities between customers and various company functions to ensure a high level of customer satisfaction both external and internal.
Other duties may be assigned.

Education and Experience

Bachelor’s degree with 4-5 years related experience and/or training, or equivalent combination of education and experience.
Customer service experience in chemical manufacturing preferred.
Strong computer skills i.e., Microsoft Office and Dynamics ERP System.
Excellent communications skills and attention to detail in order processing, documentation, and customer communication.
Team oriented and working experience within a team environment.
Proficient in English and other local languages (a plus).

Inolex is an independent, global specialty ingredients company that provides safe and effective beauty care options for brands around the world. With a deep understanding of lifestyle trends and expertise in green chemistry, Inolex balances technology and nature to create sustainable, life ingredients. Headquartered in Philadelphia, PA, with locations in ten countries, Inolex is behind the label of hundreds of global brands.

The Customer Success Specialist will be based in Mumbai and is required to work full‑time from the office. This role supports our India Customer Success operations, working closely with the team to manage day‑to‑day activities across customer communication, order processing, invoicing, coordination with transporters, and collaboration with the Accounting and Accounts Receivable teams. The position is essential in supporting our growing B2B business in India and ensuring timely, accurate, and high‑quality service to our customers.

Apply Now

Refine Your Search

customer care specialist jobs in mumbai, maharashtra

Customer Success Specialist, India

Customer Support specialist-International voice

Verification Specialist (Non Voice Process) - Mumbai

Head ERLR India

International Senior Sales Specialist- Personal Care

Specialist, Accounts Payable

Strategic Account Manager - Critical Care (Nagpur)

Project Manager - Busbar Trunking

Strategic Account Manager - Critical Care (Ahmedabad)

Senior Manager – Fund Accounting Oversight Specialist – Private Assets

Senior Manager - Fund Accounting Oversight Specialist - Public Assets

Senior Manager - Business Solutions - Middle Office Onboarding

Team Lead - Escalations

Specialist / Sr. Specialist, Business Process Architect

Product Success Specialist (Remote)

Sr. Technology Associate/Specialist

Assistant Vice President, Quality Assurance

Product Support Specialist (L3 Analyst)

Business Specialist/Sr. Business Specialist (173312)

Sales Specialist, Pharma

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