Mumbai Maharashtra Customer service analyst Jobs – 894 Open Jobs Today

Fresh Graduates - KYC Operations Analyst 1
Citi —Mumbai, Maharashtra
- Full-time
- Research
- Bachelor's degree
- Machine learning
IT Business Analyst - Goregaon West
Rentokil Initial —Mumbai, Maharashtra
- ₹3,00,000 - ₹7,00,000 a year
- Email
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
Associate- Consumer Services
Experian —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Health insurance
Quick apply
OPS-CS / KYC
Nomura —Mumbai, Maharashtra
- Master's degree
- Analysis skills
- Bachelor's degree
Senior Team Member
Bank of America —Mumbai, Maharashtra
- Full-time
- Computer literacy
- Microsoft Office
- Analysis skills
Business Analyst – Customer Onboarding, Compliance & Surveillance Systems
Barclays —Mumbai, Maharashtra
- SQL
- Banking
Customer Service Analyst 1 - C09 - MUMBAI
Citi —Mumbai, Maharashtra
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
5d
Senior Analyst - Training Facilitator
Gallagher —Mumbai, Maharashtra
- Hybrid work
- Bachelor's degree
- Training & development
- Phone etiquette
1d
Data Analyst
Boost Tech —Kandivali, Mumbai, Maharashtra
- Up to ₹6,50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Research
- Health insurance
Quick apply
Client Onboard Analyst 2 - C10 - MUMBAI
Citi —Mumbai, Maharashtra
- Full-time
- Customer service
- English
- Microsoft Office
Compliance-Analyst-AML
HDFC Bank —Mumbai, Maharashtra
- Analysis skills
- Communication skills
- Banking
Tech Support (0 - 1 year)
Big Rattle Technologies —Mumbai, Maharashtra
- Email
- Microsoft Excel
- Computer Science
- Customer service
Business Automation and AI Analyst
BCD Travel —Mumbai, Maharashtra
- Bachelor's degree
- SharePoint
- AI
- Health insurance
9d
GN-I&E-Banking-Ops Excellence-Analyst
Accenture —Mumbai, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- Agile
Analyst, Specialist - Know Your Customer, Small Medium Enterprises
DBS Bank —Mumbai, Maharashtra
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
14d
Associate | Salesforce | Mumbai | Sales & Service
Deloitte —Mumbai, Maharashtra
- Computer Science
- Salesforce
- System design
Team Leader / Quality Analyst – Hospital Operations (Voice Process)
ENHANCE PLUS CONSULTANT —Mumbai District, Maharashtra
- ₹5,00,000 - ₹9,00,000 a year
- Full-time
- Hospitality
- In-person
- Communication skills
Quick apply
3d
Business Analyst – AVP - Customer Onboarding, Compliance & Surveillance Systems
Barclays —Mumbai, Maharashtra
- SQL
- Project management
- Product management
Associate Risk Analyst
PayU —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Associate Commercial Analyst | Mumbai
TSS Consultancy Pvt. Ltd. —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Bachelor's degree
- Data entry
Quick apply

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Fresh Graduates - KYC Operations Analyst 1

Citi -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Regulatory reporting
Research
Bachelor's degree
Machine learning
Organisational skills
AI
Communication skills
Banking

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Key Responsibilities:

Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline
Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record
Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.)
Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.)
Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies
Take responsibility for KYC Record and associated documentation completion from initiation to approval
Maintain BSU tool current and be able to demonstrate work carried out
Report workflow progress to supervisor
Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times
Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes
Update workflow database regularly throughout the day
Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers
Escalate any negative news and high-risk cases to RM/PAM/AML Compliance department
Assist in departmental projects as required

Communication / Reporting:

Manage upward communication – Huddle updates, escalations, issues/ concerns etc.
Track and report time log (CMs and Case Researcher) daily
Monitor operational metrics required for management level reporting

Skills:

Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business.
The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.
Strong Negotiations skills
Excellent written and verbal communication skills.
Customer Services orientated
Ability to develop strong professional relationships
Strong research skills
Accuracy and strong attention to detail
Ability to work well under pressure and tight time frames
Pro-active, flexible, have good organizational skills and must be team player.
Ability to work in a dynamic environment

Knowledge/Experience:

1 – 3 years’ experience in banking, finance, or law
Experience in control/risk or Compliance (AML/KYC) function (an advantage)
Knowledge of European Union regulatory KYC/AML requirements
Flexible enough to work as per Business timings.
Previous relevant experience preferred
Fresh graduates are welcome to apply

Education:

Bachelor's degree/University degree or equivalent experience
ACAMS certified (an advantage

#LI-NC2

Job Family Group:

Operations - Services

Job Family:

Business KYC

Time Type:

Full time

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

customer service analyst jobs in mumbai maharashtra

Fresh Graduates - KYC Operations Analyst 1

IT Business Analyst - Goregaon West

Associate- Consumer Services

OPS-CS / KYC

Senior Team Member

Business Analyst – Customer Onboarding, Compliance & Surveillance Systems

Customer Service Analyst 1 - C09 - MUMBAI

Senior Analyst - Training Facilitator

Data Analyst

Client Onboard Analyst 2 - C10 - MUMBAI

Compliance-Analyst-AML

Tech Support (0 - 1 year)

Business Automation and AI Analyst

GN-I&E-Banking-Ops Excellence-Analyst

Analyst, Specialist - Know Your Customer, Small Medium Enterprises

Associate | Salesforce | Mumbai | Sales & Service

Team Leader / Quality Analyst – Hospital Operations (Voice Process)

Business Analyst – AVP - Customer Onboarding, Compliance & Surveillance Systems

Associate Risk Analyst

Associate Commercial Analyst | Mumbai

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