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Trip Support Specialist II

World Kinect Corporation -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
20 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Quality assurance
Bachelor's degree
Relationship management
Communication skills

Full job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Trip Support Specialist II

Support Global Aviation Missions Around the Clock

Location: Mumbai, India
Schedule: Rotating shifts including days, nights, weekends, and holidays

At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Specialist II, you will play a critical role in coordinating international business aviation missions from planning through completion.

This role is ideal for aviation professionals who enjoy solving operational challenges, thrive in a fast-paced environment, and are passionate about delivering exceptional customer service. You will work directly with flight departments, operators, vendors, and internal teams to ensure every mission is executed safely, efficiently, and seamlessly across the globe.

What You'll Do

Manage Global Flight Operations

Serve as the primary point of contact for assigned flight departments and operators, supporting missions from initial planning through completion.

Coordinate and arrange:

International overflight and landing permits
Airport slots and PPRs
Ground handling services
Crew accommodations
Ground transportation
Customs and immigration requirements
CANPASS submissions and Border Overflight Exemptions
Flight following and trip monitoring

Deliver Exceptional Customer Support

Build and strengthen relationships with assigned customers
Serve as a trusted advisor and account manager for designated Trip Support accounts
Provide proactive communication and operational updates throughout all phases of a mission
Resolve customer issues quickly and professionally while maintaining a high level of service
Promote and support World Fuel Trip Support products and services

Trip Planning & Quality Assurance

Create, update, and maintain trip records within the Falcon system
Prepare and manage trip cost estimates
Conduct quality checks for assigned trips to ensure operational accuracy
Ensure trips remain current and updated based on the latest customer communications
Monitor mission status and coordinate any required operational changes

Support Mission-Critical Operations

Participate in the operations communications rotation, managing incoming calls, emails, and operational messages
Support after-hours fuel quotations and operational requests as required
Assist customers with time-sensitive operational needs
Collaborate with flight planning, weather, permits, fuel, and supporting services teams to ensure successful mission execution
Support 24/7 operational coverage through rotating shift schedules

Contribute to Operational Excellence

Identify opportunities to enhance customer service and operational processes
Share aviation expertise and best practices with colleagues
Support other operational teams as business needs require
Assist in achieving departmental and company goals through collaboration and teamwork

What We're Looking For

Required Qualifications

2-5 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments
Exceptional customer service and relationship management skills
Strong attention to detail and ability to manage multiple priorities simultaneously
Excellent verbal and written communication skills
Strong problem-solving and decision-making capabilities
Ability to remain calm and professional in fast-paced, high-pressure situations
Strong Microsoft Office skills, including Excel, Outlook, and PowerPoint
Ability to work independently with minimal supervision
Willingness and flexibility to work rotating shifts, including nights, weekends, and holidays

Preferred Qualifications

Bachelor's degree in Aviation, Business, or a related field
Experience supporting international flight operations
Prior experience in business aviation, trip support, dispatch, flight planning, or flight operations
Knowledge of aviation regulations, permits, customs requirements, ground handling, and international flight operations
FAA Dispatcher Certificate or equivalent aviation qualifications are considered an advantage

What Makes You Successful

You are someone who:

Is customer-focused and service-oriented
Demonstrates confidence, professionalism, and sound judgment
Communicates effectively with customers, pilots, vendors, and internal teams
Maintains composure under pressure
Handles multiple missions and priorities simultaneously
Pays close attention to operational details
Works collaboratively across departments
Enjoys solving complex operational challenges
Has a passion for aviation and operational excellence.

Why Join World Fuel?

Support global business aviation missions every day
Work alongside experienced aviation professionals across multiple regions
Gain exposure to international flight operations and trip planning
Join a collaborative team that values customer service, expertise, and operational excellence
Build a long-term career with a global leader in aviation and energy solutions
Be part of a 24/7 operation that helps keep global aviation moving

Ready to help customers navigate the world?

Apply today and become part of a team that supports some of the most demanding and complex aviation operations worldwide. ✈️

#LI-JH1

#WFS

Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.

World Fuel Services Private Limited

Apply Now

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Explore jobs in more locations

Trip Support Specialist II

Support Global Aviation Missions Around the Clock

What You'll Do

Manage Global Flight Operations

Deliver Exceptional Customer Support

Trip Planning & Quality Assurance

Support Mission-Critical Operations

Contribute to Operational Excellence

What We're Looking For

Required Qualifications

Preferred Qualifications

What Makes You Successful

Why Join World Fuel?

Ready to help customers navigate the world?

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