About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.
Basic Function:
Welcomes and greets all Spa guests that comes for Spa services by effective usage of GOLDEN with recognition and guest name. Experienced technical position in the Spa & Health Club Department. Provides professional massage, body treatments, Skincare beauty treatments, including grooming services using the standards established by Four Seasons Mumbai.
Role and Responsibilities:
General
Is directly responsible for the day to day key processes in his/her area of work
Assists his/her supervisor in executing the day to day operational requirements
Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
Attends all scheduled training sessions
Actively offers operational, employee and customer (internal and external) related feedback to management
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Departmental - Treatments
Provide professional treatments for any guest (male or female) including but not limited to massage, facial treatments, grooming and body treatments. Recommend further treatments to guest which address their concerns and preferences
Describe spa treatments knowledgeably and enthusiastically and ask guests pertinent questions, to determine their needs and preferences
Utilize all of the professional products safely and accurately & take reasonable care to perform duties as instructed, and to prevent injuries to self and others
Have a thorough understanding of every spa service including benefits, indications & contraindications for each of the treatments, facials, massages
Ensure treatment rooms are immaculately maintained (including linen, terry and any equipment in the treatment room)
Performs all services as per the standard operating manuals
Departmental - Reception
Recommend treatments and rituals based on their needs and desires
Make reservations in Spa software accurately to ensure guest needs and requests are met
Ensure confirmations to guests are completed accurately
Maintain a guest history database on guests and members, ensuring specific needs, medical history has been documented to ensure recognition
Operate the Spa software system for spa reservations and all other Spa software functions
Recommend retail products to your guest to continue the benefits without being persuasive.
Specific Responsibilities and Tasks
General
Adheres to the hotel's code of conduct and grooming & hygiene standards
Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
Actively participates in briefings and meetings
Maintains a clean and orderly work area and promotes a safe working environment
Performs any additional duties as assigned
Departmental
Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known
Organize and schedule all guest bookings in the absence of Spa Receptionist
Provide information to guests about the services offered in the Spa as well as the hotel
Read and update the daily log
Identify and report hazards, facility maintenance issues and equipment related problems immediately to manager
Respond properly in any emergency or safety situation
Perform other tasks or projects as assigned by hotel management
Handle guest complaints if possible by taking ownership and notify spa management immediately
Process all charges for retail, spa treatments through Micros and Opera for accurate billing purposes without causing any delays to guests
Assist in the male and female locker rooms when necessary ensuring the lockers are maintained and kept to the highest standards at all time
Education:
CIDESCO certification is an advantage
Graduate
Experience:
Has 2 to 3 years of relevant experience as spa therapist in a 5-star Hotel.
Skills and Abilities:
Ability to promote Spa products and services.
Ability to recommend guests ensuring their specific needs
Ability to schedule various services for individuals
Ability to input and access data in computer
Ability to remain stationary at assigned post for extended periods of time
Ability to perform job functions with minimal supervision
Ability to focus attention on guest needs, remaining calm and courteous
Extremely strong on product knowledge and recommendation skills
Possesses excellent communication & inter-personal skills
Should be extremely humble, polite, caring & hospitable in nature
Should be physically & mentally fit
Should possess a certificate / diploma in Spa therapies
Must possess hands on experience of performing massages & body treatments, facials
Willing to conduct cross gender treatments
