naigaon mumbai maharashtra customer success & devops engineer Jobs – 52 Open Jobs Today

Technical Support Manager - Cloud SRE
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Director of Quality & Engineering Excellence (AI-Native Commerce Platform)
Fynd —Mumbai, Maharashtra
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- Computer Science
- Java
- Master's degree
Senior Solutions Engineer
Vizion Beyond —Mumbai, Maharashtra
- ₹3,99,527.82 - ₹12,00,000.00 a year
- DevOps
- Windows
- Presentation skills
Quick apply
Customer Success & DevOps Engineer
Grass Valley —Mumbai, Maharashtra
- Full-time
- Computer Science
- DevOps
- Bachelor's degree
Quick apply
Senior Site Reliability Engineer, Observability
Priceline.com —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- DevOps
- Health insurance
- Paid time off
Senior Solution Engineer - Mumbai
Vunet Systems —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- SQL
- Analysis skills
- Health insurance
7d
AI Project Manager
HoonarTek —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- PMP
DevOps Engineer
CleverTap —Mumbai, Maharashtra
- Full-time
- Computer Science
- B.Sc
- DevOps
Linux Administrator (Backup)
Kyndryl —Mumbai, Maharashtra
- Full-time
- Azure
- Windows
- AWS
Cloud Solutions Architect
Flentas Technologies —Mumbai, Maharashtra
- Computer Science
- AWS
- Bachelor's degree
Quick apply
AI Software Development Engineer in Test (AI-SDET)
Newfold Digital —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- English
- Health insurance
- Work from home
2d
Senior DevSecOps Engineer
CleverTap —Mumbai, Maharashtra
- Full-time
- Computer Science
- B.Sc
- DevOps
Senior Solutions Engineer
Cisco Systems —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- DevOps
Lead Application Security Engineer
Baker Hughes —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- DevOps
- Flexible schedule
Production Support Engineer (Python, Sql)
PayU —Mumbai, Maharashtra
- Java
- SQL
- Bachelor's degree
Backup Administrator
Kyndryl —Mumbai, Maharashtra
- Full-time
- Azure
- Windows
- AWS
Custom Software Engineer
Accenture —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- DevOps
Sr. Enterprise Account Executive
Azul Systems —Mumbai, Maharashtra
- Full-time
- Sales
- DevOps
- Java
- Health insurance
- Paid time off
Lead Solutions Engineer
Dynatrace —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
- Paid time off
Senior Kafka Administrator
Ashnik —Mumbai, Maharashtra
- Rotational shift
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
14d

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Technical Support Manager - Cloud SRE

Datavail -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
CI/CD
ITIL Certification
Cloud infrastructure
Azure
Incident management
Kubernetes
DevOps
Git
Google Cloud Platform
Windows
Technical support
Bash (Unix shell)
SQL
AWS
Docker
Bachelor's degree
ITIL
Terraform
Continuous integration
Scripting
GitHub
Linux
RDS database
Leadership
Jenkins
Communication skills
Python
PowerShell
Identity & access management

Full job description

Job Title: Technical Support Manager SRE (Cloud Managed Services)

Education: Any Graduate

Experience: 12+years

Location: Mumbai

Job Description:

Role Overview:

We are seeking an experienced SRE Support Manager to lead multi-cloud managed services support operations across Amazon Web Services, Microsoft Azure, and Google Cloud environments. This role will be responsible for ensuring platform reliability, operational excellence, SLA governance, and customer satisfaction while managing Level 1 and Level 2 SRE engineers and collaborating with Level 3 engineering teams.

The ideal candidate combines strong people leadership, customer management, cloud operations expertise, and deep understanding of Site Reliability Engineering practices, including SLI, SLO, SLA, error budgets, observability, automation, and incident management.

Experience Required:

12 + years overall experience with 3+ years in team leadership / support management / SRE management role.

Key Responsibilities:

Team Leadership & Support Operations:

Lead, mentor, and develop Level 1 and Level 2 SRE Support Engineers.
Manage 24x7 support coverage, shift planning, workforce utilization, and operational readiness.
Establish clear escalation matrices and support ownership models.
Drive skill upliftment across cloud technologies, troubleshooting, and SRE practices.

Customer & Service Delivery Management:

Manage support delivery for multiple enterprise managed services customers.
Understand customer expectations, business priorities, and critical workloads.
Act as senior escalation point for high-priority incidents and service concerns.
Ensure proactive communication during outages, incidents, and service requests.

Reliability Engineering & SRE Governance:

Define and monitor Service Level Indicators (SLIs) for availability, latency, error rates, throughput, and ticket responsiveness.
Establish and govern Service Level Objectives (SLOs) aligned to customer needs.
Manage Error Budgets and balance reliability with speed of change.
Improve operational reliability through automation, standardization, and continuous improvement.
Reduce toil and repetitive manual support tasks.

Incident / Problem / Change Management:

Lead major incident management bridges and restoration activities.
Coordinate with Level 3 teams, cloud vendors, and customer stakeholders.
Drive Root Cause Analysis (RCA) and preventive corrective actions.
Ensure controlled execution of change management, patching, releases, and maintenance.

SLA / KPI / Reporting:

Track contractual SLAs, operational KPIs, MTTR, MTTD, ticket aging, and backlog health.
Publish weekly/monthly service review dashboards.
Highlight risks, recurring issues, and improvement opportunities.
Ensure audit readiness and governance compliance.

Multi-Cloud Platform Management:

Oversee customer workloads on:
Amazon Web Services - EC2, RDS, EKS, Lambda, IAM, VPC, CloudWatch
Microsoft Azure - Azure VM, AKS, Azure SQL, VNets, Monitor, Defender
Google Cloud - Compute Engine, GKE, Cloud SQL, IAM, Operations Suite

Required Technical Skills:

Cloud & Infrastructure

Strong hands-on experience in any one or more cloud platforms: Amazon Web Services / Microsoft Azure / Google Cloud
Good understanding of compute, storage, networking, IAM, backup, DR, and security controls.
Experience with Linux and/or Windows server administration.
Knowledge of containers and orchestration platforms such as Kubernetes / Docker.

SRE & Reliability Engineering

Strong knowledge of SRE principles and best practices.
Experience designing and tracking SLI, SLO, SLA frameworks.
Practical understanding of Error Budget policy management.
Expertise in incident response, on-call operations, postmortems, and resilience engineering.
Familiarity with capacity planning, availability engineering, and performance optimization.

Monitoring / Observability

Hands-on experience with:
Amazon CloudWatch
Azure Monitor
Google Cloud Operations Suite
Datadog
Grafana
Prometheus

Automation / DevOps

Experience with scripting: Python / Bash / PowerShell.
Infrastructure as Code using Terraform or similar.
CI/CD exposure using GitHub Actions, Jenkins, or similar tools.

Leadership Skills

Proven experience managing technical support or SRE operations teams.
Strong customer-facing communication skills.
Ability to manage escalations under pressure.
Strong decision-making and stakeholder management skills.

Preferred Qualifications

ITIL Foundation / ITSM knowledge.
AWS / Azure / GCP certifications.
Experience in Managed Services / MSP environment.
Experience leading 24x7 global support teams.

Success Metrics

SLA / SLO attainment
Error budget compliance
MTTR reduction
Service availability improvement
Customer satisfaction (CSAT)
Ticket backlog health
Automation delivered
Team productivity and retention

Apply Now

Refine Your Search

customer success & devops engineer jobs in naigaon mumbai maharashtra

Technical Support Manager - Cloud SRE

Director of Quality & Engineering Excellence (AI-Native Commerce Platform)

Senior Solutions Engineer

Customer Success & DevOps Engineer

Senior Site Reliability Engineer, Observability

Senior Solution Engineer - Mumbai

AI Project Manager

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Linux Administrator (Backup)

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Senior DevSecOps Engineer

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Production Support Engineer (Python, Sql)

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Sr. Enterprise Account Executive

Lead Solutions Engineer

Senior Kafka Administrator

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