Navi Mumbai Maharashtra Customer success associate team lead Jobs – 92 Open Jobs Today

Customer Success Associate - Team Lead
Aashni + Co. —Andheri, Mumbai, Maharashtra
- ₹40,000 - ₹70,000 a month
- Full-time
- Microsoft Excel
- Management
- Customer service
- Health insurance
Quick apply
1d
Associate - Business Development & Sales
Biltrax Construction Data —Vashi, Navi Mumbai, Maharashtra
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Sales
- Research
- Master's degree
Quick apply
1d
Delivery Operations Associate Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Management
- Customer service
Procurement Operations Associate
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Performance Associate
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
Learning Operations Associate
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
HR Service Delivery New Associate
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
HR Service Delivery Associate
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
Total Rewards Associate
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
Order to Cash Operations Senior Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Team Leader – BFSI – Navi Mumbai, India
Fusion CX —Navi Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
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Total Rewards Senior Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Oracle
- Management
Delivery Lead Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
Delivery Operations Associate Manager-Voice
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Salesforce
- Mentoring
Associate - Business Development & Sales
BILTRAXCONSTRUCTION —Navi Mumbai, Maharashtra
- Civil engineering
- Sales
- Research
Quick apply
Mobilization Associate Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Project management
- Agile
- Communication skills
Customer Support Associate
Houzeo India Pvt Ltd —Thane, Maharashtra
- ₹1,00,000 - ₹5,50,000 a year
- Weekend availability
- English
- Finance
- Master's degree
Quick apply
7d
Total Rewards Associate Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
Banquet Manager
Marriott International, Inc —Navi Mumbai, Maharashtra
- Full-time
- 12th Pass
Customer Service Associate – Healthcare – Tamil, Telugu, Gujrati, Bengali – Mumbai
Fusion CX —Navi Mumbai, Maharashtra
- Patient monitoring
- Customer service
- English

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Customer Success Associate - Team Lead

Aashni + Co.
Andheri, Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹40,000 - ₹70,000 a month
1 day ago

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Excel
Management
Customer service
Upselling
English
Sales
Administrative experience
Bachelor's degree
Customer relationship management
Conflict management
Relationship management
Customer support
Leadership
Office experience

Full job description

Lead – Customer Success (Assistive Sales)

Location: Andheri, MumbaiDepartment: Customer SuccessReporting To: Chief Marketing Officer

About Aashni + Co

Aashni + Co is a leading global destination for luxury South Asian fashion, bringing together an exceptional curation of couture, occasionwear, bridalwear and designer accessories from India’s most celebrated and emerging design houses.

With flagship stores in London and Mumbai, alongside a strong and growing e-commerce presence, Aashni + Co delivers a highly personalized luxury shopping experience to discerning customers worldwide.

As we continue to strengthen our global presence and elevate the customer journey across every touchpoint, we are looking for a dynamic and experienced Customer Success Team Lead to drive customer excellence, assistive sales and long-term customer loyalty.

Role Overview

The Lead – Customer Success (Assistive Sales) will be responsible for leading and developing the Customer Success team while driving revenue through high-touch customer engagement and consultative selling.

This role combines customer relationship management, sales leadership and operational excellence, ensuring customers receive personalized styling assistance, seamless service and an exceptional end-to-end shopping experience.

The ideal candidate will possess strong leadership capabilities, commercial acumen, a deep understanding of luxury retail and a customer-first mindset focused on retention and long-term brand loyalty.

Key Responsibilities1. Customer Experience & Assistive Selling

Provide personalized assistance to customers via WhatsApp, email, chat and phone support.
Offer expert product recommendations, styling advice and size guidance.
Support customers throughout their purchase journey, ensuring a frictionless shopping experience.
Drive upselling and cross-selling opportunities through strong product understanding and customer profiling.
Ensure exceptional customer communication standards across all interactions.

2. Team Leadership & Performance Management

Lead, mentor and develop a team of Customer Success executives/managers.
Build a highly motivated, customer-centric and commercially driven team.
Conduct regular 1-on-1 reviews, team meetings and coaching sessions.
Set clear performance goals and monitor team KPIs consistently.
Develop training programs focused on service excellence, product knowledge and luxury customer handling.
Lead by example in adopting company vision, service standards and organizational values.

3. Customer Success Strategy & Retention

Develop strategies to improve customer satisfaction, retention and repeat purchases.
Build proactive customer engagement systems to anticipate customer needs before escalation.
Implement customer retention and loyalty initiatives.
Improve overall customer lifetime value through relationship building and personalized outreach.
Manage escalations and ensure resolution as per company SOPs.

4. Operational Excellence & Process Management

Ensure smooth coordination between marketing, merchandising, operations and logistics teams.
Monitor post-order customer experience including delivery timelines, cancellations and issue resolution.
Proactively manage change and guide the team through evolving business processes.
Identify operational inefficiencies and work with management to improve processes.

Performance Metrics (KPIs)

The Customer Success Team Lead will own and be accountable for the following business metrics:

Revenue & Sales Performance

Revenue contribution from Customer Success team
Total sales generated
Number of transactions
Number of units sold
Conversion ratio
Average Transaction Value (ATV)
Average Cart Size
Customer Success contribution to total e-commerce revenue

Customer Acquisition & Service Metrics

Daily lead generation tracking
Lead source-wise sales performance
Team response turnaround time (TAT)
Reduction in post-order cancellations
Order tracking and proactive customer communication
Resolution of cancellation requests

Customer Loyalty & Retention

Customer retention rate
Repeat customer ratio
Net Promoter Score (NPS)
Customer Satisfaction Score (CSAT)
Loyalty program participation
Customer reviews and ratings
Customer Lifetime Value (LTV) growth
Upsell and cross-sell campaign effectiveness

Experience

Minimum 7 years of experience in Customer Success, Sales or Customer Relationship Management with the last 2 years in a Lead role.
Prior experience managing teams within fashion, beauty, luxury retail or e-commerce industries preferred.
Strong understanding of high-value customer service environments and consultative selling.

Education

Bachelor’s degree in Business, Fashion Management, Marketing or related field.

Core Skills

Strong leadership and people management capabilities
Excellent spoken and written English communication
Exceptional problem-solving and conflict resolution skills
Strong sales orientation with customer-centric thinking
Ability to coach and develop high-performing teams
Proficiency with CRM tools and e-commerce platforms
Deep product understanding and passion for luxury fashion
Ability to manage premium clientele with confidence and empathy

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹70,000.00 per month

Benefits:

Health insurance
Provident Fund

Experience:

total work: 8 years (Required)

Work Location: In person

Quick apply

Refine Your Search

customer success associate team lead jobs in navi mumbai maharashtra

Customer Success Associate - Team Lead

Associate - Business Development & Sales

Delivery Operations Associate Manager

Procurement Operations Associate

Performance Associate

Learning Operations Associate

HR Service Delivery New Associate

HR Service Delivery Associate

Total Rewards Associate

Order to Cash Operations Senior Analyst

Team Leader – BFSI – Navi Mumbai, India

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Associate - Business Development & Sales

Mobilization Associate Manager

Customer Support Associate

Total Rewards Associate Manager

Banquet Manager

Customer Service Associate – Healthcare – Tamil, Telugu, Gujrati, Bengali – Mumbai

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