noida uttar pradesh help desk analyst Jobs – 27 Open Jobs Today

Oracle Support Engineer-Service Support
Sopra Steria —Noida, Uttar Pradesh
- Full-time
- Oracle
- Master's degree
- Analysis skills
Technical Analyst
Elite Wealth Advisors —Mayur Vihar, Delhi, Delhi
- Communication skills
Management Trainee - Accounts payable
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Finance
Quick apply
Process Associate - AP
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply
Service Desk Analyst
Azeus Group of Companies —Noida, Uttar Pradesh
- Weekend availability
- English
- Bachelor's degree
Process Associate - Accounts Payable
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
MT-AP
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Finance
Quick apply
Global Enterprise Support
apexanalytix —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Quick apply
4400294-Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Analysis skills
- Project management
IT IS Service Desk - GlobalServiceDesk (GSD) HR
Task Staffing —Noida, Uttar Pradesh
- ₹9,466.71 - ₹40,317.97 a month
- Full-time
- Customer service
- Administrative experience
- Human resources
Quick apply
MT AP
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Finance
Quick apply
Specialist - F&A - AP 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Oracle
- English
- Finance
Quick apply
6d
MT-RTR
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Finance
Quick apply
MT-FP&A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Finance
Quick apply
Management Trainee - Order to Cash (Billing)
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Finance
Quick apply
Management Trainee - Order to Cash (Collections)
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- Customer service
- English
Quick apply
Senior Engineer, Customer Experience
Landis+Gyr —Noida, Uttar Pradesh
- Oracle
- Customer service
- Engineering
2d
MT-RTR (Payroll accounting)
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Finance
Quick apply
MT-RTR Treasury
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Finance
Quick apply

I want to receive the latest job alerts for help desk analyst in noida uttar pradesh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near noida uttar pradesh

Support Analyst jobs in Noida, Uttar Pradesh

IT Support jobs in Noida, Uttar Pradesh

Customer Experience Specialist jobs in Noida, Uttar Pradesh

Oracle Developer jobs in Noida, Uttar Pradesh

Chat Support jobs in Kochi, Kerala

Support Analyst jobs in Mumbai, Maharashtra

Support Analyst jobs in Hyderabad, Telangana

Support Analyst jobs in Haryana

Fresher Data Analyst jobs in Dwarka, Delhi, Delhi

Mnc, It Company jobs in Kanpur, Uttar Pradesh

It Support jobs in Whitefield, Bengaluru, Karnataka

It Support jobs in Gandhinagar, Gujarat

It Support jobs in Irinjalakuda, Kerala

Customer Support Executive, Home Based jobs in Coimbatore, Tamil Nadu

It jobs in Uttarakhand

Customer Support Night Shift jobs in Noida, Uttar Pradesh

It Support jobs in Pattabiram, Chennai, Tamil Nadu

No Experience Job Work From Home jobs in Jaipur, Rajasthan

Customer Experience Specialist jobs in Vadodara, Gujarat

Customer Experience Specialist jobs in Delhi, Delhi

Oracle Support Engineer-Service Support

Sopra Steria -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

Oracle
Incident management
B.Com
Oracle EBS
Master's degree
M.Com
MCA
Analysis skills
Bachelor's degree
ITIL
General ledger accounting
ServiceNow
Oracle HCM
Communication skills

Full job description

Oracle Support Engineer-Service Support

Full-time

Company Description

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Job Description

Job Title: IT Service Desk Analyst – L1 (Oracle EBS & Fusion)

Location: Noida

Experience: 1–3 Years (Preferred)

Early or Immediate Joiners Preferred

Education:

B.Tech / B.Com / M.Com

Role Overview:

We are looking for a proactive IT Service Desk Analyst (L1 Support) with functional knowledge of Oracle EBS and Oracle Fusion modules (AP, AR, GL). The role involves handling end-user queries, managing incidents based on priority, and providing first-level support through voice and ticketing channels.

Key Responsibilities:

Provide 1st line support for Oracle EBS and Oracle Fusion (AP, AR, GL modules)
Take Voice Calls (approx. 6 hours daily) and resolve user queries efficiently
Log, track, and manage incidents via ITSM tools (e.g., ServiceNow, Topdesk, etc.)
Categorize and prioritize incidents (P1, P2, P3, P4) based on impact and urgency
Ensure timely resolution within defined SLAs and escalate when required
Follow ITIL processes for Incident Management
Coordinate with L2/L3 teams for issue resolution and follow-ups
Maintain proper documentation of issues, resolutions, and workarounds
Provide regular updates to users and stakeholders on ticket status

Required Skills:

Basic to intermediate knowledge of Oracle EBS / Oracle Fusion:
Accounts Payable (AP)
Accounts Receivable (AR)
General Ledger (GL)
Hands-on experience with ITSM tools
Good understanding of Incident Management lifecycle
Strong communication skills (verbal & written)
Ability to handle customer interactions professionally over calls
Basic troubleshooting and analytical skills

Preferred Skills:

Knowledge of ITIL framework
Experience in handling high-priority incidents (P1/P2)
Exposure to SLA-driven support environments

Key Attributes:

Customer-focused approach
Ability to work in shifts
Team player with a proactive attitude
Quick learner with problem-solving mindset

Total Experience Expected: 01-02 years

Qualifications

BCA/MCA/Bcom

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Apply Now

Refine Your Search

help desk analyst jobs in noida uttar pradesh

Oracle Support Engineer-Service Support

Technical Analyst

Management Trainee - Accounts payable

Process Associate - AP

Service Desk Analyst

Process Associate - Accounts Payable

MT-AP

Global Enterprise Support

4400294-Manager

IT IS Service Desk - GlobalServiceDesk (GSD) HR

MT AP

Specialist - F&A - AP 4A

MT-RTR

MT-FP&A

Management Trainee - Order to Cash (Billing)

Management Trainee - Order to Cash (Collections)

Senior Engineer, Customer Experience

MT-RTR (Payroll accounting)

MT-RTR Treasury

I want to receive the latest job alerts for help desk analyst in noida uttar pradesh

Explore jobs in more locations

Company Description

Job Description

Qualifications

Additional Information

Jobseeker tools

Employer Tools

Browse

Stay Connected