Noida Uttar Pradesh Senior technical support engineer Jobs – 15 Open Jobs Today

Senior Technical Support Engineer
Adobe —Gautam Buddha Nagar District, Uttar Pradesh
- Full-time
- English
- Windows
- Bachelor's degree
2d
Senior Engineer, Customer Experience
Landis+Gyr —Noida, Uttar Pradesh
- Oracle
- Customer service
- Engineering
12d
Trainee Engineer Support & Demo
Samriddhi Automations —Noida, Uttar Pradesh
- Computer Science
- Software troubleshooting
- Bachelor's degree
Sr. Engineer - Application Support S 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Access
- Computer Science
- Software troubleshooting
Quick apply
7d
Senior Engineer- Customer Support
CCS Computers —Noida, Uttar Pradesh
- Microsoft Outlook
- Software troubleshooting
- Windows
Senior Staff Engineer - IT
R1 RCM, Inc. —Noida, Uttar Pradesh
- Weekend availability
- Azure
- Software troubleshooting
- APIs
Junior Software Implementation Engineer
Extrieve Technologies —Noida, Uttar Pradesh
- Full-time
- Computer Science
- B.Sc
- Java
- Health insurance
Sr Engineer - Customer Application Engineering
Powerstatic Solutions India Private Limited —Noida, Uttar Pradesh
- Full-time
- Sales
- Engineering
- English
Quick apply
Desktop Support Engineer - L1
Sysnet Global Technologies Pvt.Ltd —Noida, Uttar Pradesh
- Microsoft Outlook
- Writing skills
- Windows
Quick apply
Deskside Support Technician
JMT Consultants —Gautam Buddha Nagar District, Uttar Pradesh
- Full-time
- Software troubleshooting
- Windows
- Computer networking
- Health insurance
Quick apply
Senior Engineer - Client Services
Thales —Noida, Uttar Pradesh
- Weekend availability
- Azure
- Oracle
- Computer Science
2d
Senior IT Specialist
DSV —Noida, Uttar Pradesh
- Up to ₹10,00,000 a year
- Full-time
- Azure
- Oracle
- Computer Science
- Paid sick time
Senior Software Engineer, Windows/Desktop Applications - Noida, India
Speechify —Noida, Uttar Pradesh
- Remote
- Doctoral degree
- Windows
- C++
1d

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Senior Technical Support Engineer

Adobe -
Gautam Buddha Nagar District, Uttar Pradesh

Apply Now

Job details

Full-time
2 days ago

Qualifications

Business intelligence
Customer retention
Upselling
Adobe Illustrator
English
Windows
Technical support
Bachelor's degree
Adobe Experience Manager
Adobe InDesign
AI
Communication skills
Time management

Full job description

Design Solutions Specialist (Tech Sales Focus)

Overview

We are looking for a high-impact Design Solutions Specialist who can combine strong
technical knowledge with a customer-centric sales approach. This role requires someone who understands Adobe’s Design ecosystem, can troubleshoot effectively, and can confidently position product value to drive customer adoption, retention, and revenue growth.
Key Skills & Qualifications
Experienced & must be a Graduate (full time)
Cultural awareness - conversational English
Excellent spoken and written communication skills, with the ability to simplify complex Design workflows for customers.
Strong customer-handling abilities with high patience, empathy, and relationship-building skills.
Solid understanding of Windows/Mac environments and basic troubleshooting to support Design tools.
Familiarity with Adobe Design products such as InDesign Illustrator InCopy (expertise in at least one is a plus).
Ability to identify customer use cases and recommend the right features, workflows, or upgrades.
Experience working cross-functionally with support, sales & product teams.
Capability to interpret customer insights to influence adoption and business outcomes.
Strong time management skills, with the ability to balance a diverse workload and meet performance KPIs.
Awareness of global communication styles, accents, and cultural nuances.
Key Responsibilities
Customer Engagement & Sales Influence
Understand customer workflows and position the right Adobe Design solutions to maximize value and adoption.
Identify upselling opportunities (e.g., feature upgrades, plan optimizations, or new product recommendations) based on customer needs and usage trends.
Communicate product benefits clearly to influence buying decisions and drive long-term customer retention.
Guide customers through Design workflows, best practices, and new feature enhancements to ensure platform stickiness.
Technical Support & Solutioning
Deliver a high-quality first-contact experience by resolving technical and non-technical customer issues across voice and chat.
Troubleshoot across Windows and Mac systems to support Design products efficiently.
Collaborate with product teams by reporting top issues, product gaps, and customer pain points.
Provide accurate documentation of all interactions to maintain seamless customer history.
Customer Success & Relationship Management
Demonstrate accountability by following through on cases and ensuring timely resolution.
Interpret customer sentiment and turn challenging interactions into positive outcomes.
Educate customers on best workflows, integrations, and value-driven use cases.
Build trust and rapport with global customers through professional and proactive communication.
Business Intelligence & Insights
Analyze customer insights, usage metrics, and case patterns to derive actionable insights.
Report recurring call drivers, emerging trends, and critical issues to internal teams.
Provide feedback that supports product enhancements, feature development, and overall business strategy.
What Makes This Role Unique
This is not just a support role—it's a hybrid of technical expertise , customer success , and sales enablement within Adobe’s dynamic Design ecosystem. You’ll be influencing customer workflows, shaping product adoption, and directly contributing to the growth of Adobe’s Design business.

About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .

Apply Now

Refine Your Search

senior technical support engineer jobs in noida uttar pradesh

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Senior Software Engineer, Windows/Desktop Applications - Noida, India

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