Or Resort manager Jobs – 3 Open Jobs Today

Front Office Executive (Receptionist)
CRESTVIEW ADVENTURE HOTELS & RESORTS PVT LTD —Bhubaneswar, Odisha
- ₹12,000 - ₹20,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Health insurance
- Paid time off
Quick apply
9h
Assistant Hotel Manager
G mart event —Laxmisagar, Bhubaneswar, Odisha
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
Quick apply
Manager- Sales
Mayfair Hotels and Resorts —Brahmapur, Odisha
- Business development
- Diploma
4d

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Front Office Executive (Receptionist)

CRESTVIEW ADVENTURE HOTELS & RESORTS PVT LTD
Bhubaneswar, Odisha

Quick apply

Job details

Full-time
₹12,000 - ₹20,000 a month
9 hours ago

Benefits

Provident Fund
Health insurance
Paid time off
Flexible schedule
Food provided
Paid sick time

Qualifications

Hospitality
Tourism
Customer service
English
Local language
Bachelor's degree
Computer skills
Hindi
Diploma
Billing
Communication skills
Hotel experience

Full job description

JOB Description: Front Office Executive / Associate

Department: Front Office
Reporting To: Front Office Manager / Duty Manager
Industry: Hotel & Hospitality

1. Job Purpose

The Front Office Executive/Associate is responsible for creating a positive first impression for guests and ensuring smooth, professional, and efficient front desk operations. The employee will handle guest check-ins, check-outs, reservations, inquiries, payments, complaints, and coordination with other hotel departments.

2. Key Roles & Responsibilities

Welcome and greet all guests in a warm, professional, and courteous manner.
Perform guest check-in and check-out procedures accurately and efficiently.
Verify guest identity, booking details, room allocation, and payment information.
Handle room reservations, cancellations, modifications, and walk-in guests as per hotel procedures.
Provide complete information about hotel rooms, restaurants, facilities, services, events, and local attractions.
Answer telephone calls, emails, and guest inquiries professionally and promptly.
Maintain accurate guest records and update information in the hotel PMS/software.
Handle guest payments, billing, invoices, deposits, and settlement procedures accurately.
Coordinate with Housekeeping regarding room status, cleanliness, and guest requirements.
Coordinate with Maintenance, Food & Beverage, Security, and other departments to resolve guest requests and issues.
Handle guest complaints professionally, attempt immediate resolution, and escalate serious matters to the Duty Manager or Front Office Manager.
Maintain proper shift handover records and communicate important information to the next shift.
Ensure the reception area, lobby, and front desk remain clean, organized, and presentable.
Maintain confidentiality of guest information and hotel records at all times.
Follow hotel SOPs, service standards, safety procedures, and company policies.
Promote hotel facilities, services, packages, upgrades, and other revenue-generating opportunities whenever appropriate.
Prepare and maintain daily reports, registers, cash records, and other Front Office documentation as required.
Attend departmental meetings, training sessions, and briefing programs.
Perform any other duties assigned by the Management according to operational requirements.

3. Required Skills & Competencies

Excellent communication and interpersonal skills.
Good command of English, Hindi, and local language(s) preferred.
Strong customer service and guest-handling skills.
Professional appearance, grooming, and positive attitude.
Ability to handle difficult situations and guest complaints calmly.
Basic computer knowledge and familiarity with hotel PMS/software.
Good knowledge of billing, payment handling, and basic accounting procedures.
Ability to work under pressure and manage multiple tasks.
Strong teamwork and coordination skills.
Flexible to work in rotational shifts, including weekends and holidays.

4. Qualification & Experience

Education: Graduate or Diploma in Hotel Management, Hospitality, Tourism, or a related field preferred.

Experience:

Freshers with good communication and hospitality skills may apply.
Previous experience in a hotel Front Office department will be preferred.

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Flexible schedule
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

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resort manager jobs in or

Front Office Executive (Receptionist)

Assistant Hotel Manager

Manager- Sales

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