Role: Property Manager / General ManagerLocation: Arka by Utkalio (Puri, Odisha)Employment Type: Full-Time
About Arka
Arka by Utkalio is not just a homestay — it’s an Odia heritage experience inspired by Jagannath culture, simplicity, and warmth. We aim to give guests a feeling of home, tradition, and soulful hospitality.
Role Overview
We are looking for a responsible, guest-focused, and proactive General Manager who will take complete ownership of the property — from guest experience to daily operations.
You are not just managing — you are creating experiences.
Key ResponsibilitiesGuest Experience
- Welcome guests warmly and ensure smooth check-in/check-out
- Handle guest queries, complaints, and special requests
- Ensure every guest leaves with a memorable experience
Operations Management
- Oversee daily property operations
- Ensure all rooms and common areas are well-maintained
- Coordinate with housekeeping and vendors
Team Handling
- Supervise housekeeping staff
- Train staff on cleanliness, behavior, and service standards
- Maintain discipline and positive work environment
Booking & Communication
- Manage bookings from:
- Airbnb / OTA platforms
- Direct WhatsApp inquiries
- Maintain booking records and guest data
Problem Solving
- Handle unexpected issues:
- Maintenance problems
- Guest dissatisfaction
- Staff challenges
- Take quick decisions without dependency
Experience & Cultural Alignment
- Ensure Arka’s Odia theme and storytelling are maintained
- Add small touches that enhance guest experience
Requirements
- 2 years experience in hotel, homestay, or hospitality
- Strong communication (Hindi + basic English, Odia is a big plus)
- Problem-solving mindset
- Comfortable with smartphones & booking platforms
- Ability to handle responsibility independently
Ideal Candidate Traits
- Takes ownership (acts like it’s their own property)
- Friendly, calm, and solution-oriented
- Detail-oriented (notices small things)
- Emotionally intelligent with guests
Pay: ₹10,000.00 - ₹14,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Experience:
- Front office: 1 year (Preferred)
Work Location: In person
