Parwanoo Himachal Pradesh Quality analyst (qa) – chat process Jobs – 3 Open Jobs Today

Quality Analyst (QA) – Chat Process
Mobileprogramming PVT LTD —Panchkula, Haryana
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Health insurance
Quick apply
7d
QA Customer Service (Chat Process)
Programming.com —Panchkula, Haryana
- ₹30,384.30 - ₹60,221.30 a month
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid sick time
Quick apply
7d
Quality Auditor
webart softech —Panchkula, Haryana
- From ₹35,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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QA Customer Service (Chat Process)
Programming.com —Panchkula, Haryana
Strong understanding of QA scorecards, CSAT, and customer experience metrics. Experience in chat audits, quality monitoring, and agent coaching.
₹30,384.30 - ₹60,221.30 a month
Quick apply
7d
Quality Analyst (QA) – Chat Process
Mobileprogramming PVT LTD —Panchkula, Haryana
Experience in customer support, chat support, or customer service operations. The role involves monitoring chat interactions, evaluating service quality,…
₹4,00,000 - ₹5,00,000 a year
Quick apply
7d

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Quality Analyst (QA) – Chat Process

Mobileprogramming PVT LTD -
Panchkula, Haryana

Quick apply

Job details

Full-time
₹4,00,000 - ₹5,00,000 a year
7 days ago

Benefits

Health insurance

Qualifications

Live chat
Microsoft Excel
Customer service
Analysis skills
Bachelor's degree
Customer support
Communication skills

Full job description

Quality Analyst (QA) – Chat Process

Location: Panchkula, Haryana

CTC: Up to ₹5 LPA

Benefits: Medical Insurance Coverage Included

Employment Type: Full-Time

Apply at - [email protected]

About the Role

We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our Customer Support team. The ideal candidate should have prior experience as a Customer Care Executive and a strong understanding of chat-based customer support processes. The role involves monitoring chat interactions, evaluating service quality, identifying improvement opportunities, and ensuring excellent customer experience standards.

Key Responsibilities

Monitor and audit customer chat interactions to ensure compliance with quality standards and company policies.

Evaluate agent performance based on predefined quality parameters.

Provide constructive feedback and coaching to Customer Care Executives.

Identify process gaps, recurring customer concerns, and areas for service improvement.

Prepare quality reports, scorecards, and performance analyses.

Collaborate with Team Leaders and Operations teams to drive quality initiatives.

Ensure adherence to customer service guidelines, SLAs, and process requirements.

Participate in calibration sessions and quality improvement programs.

Required Qualifications & Skills

Graduate in any discipline.

Minimum 1–3 years of experience in Customer Care / Customer Support.

Experience in a Chat Process is preferred.

Prior experience as a Quality Analyst is an advantage.

Excellent written communication and grammar skills.

Strong analytical and problem-solving abilities.

Good knowledge of quality monitoring tools and reporting.

Proficiency in MS Excel and basic reporting techniques.

Ability to provide effective feedback and coaching.

Preferred Candidate Profile

Experience in customer support, chat support, or customer service operations.

Strong attention to detail and quality-focused mindset.

Ability to work in a fast-paced environment.

Positive attitude and team-oriented approach.

What We Offer

Competitive salary package up to ₹5 LPA.

Comprehensive Medical Insurance Coverage.

Career growth and learning opportunities.

Professional and collaborative work environment.

Performance-driven culture.

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person

Quick apply

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