Paschim Vihar Delhi Delhi It support associate Jobs – 805 Open Jobs Today

Technical Support Associate
QuestAlliance —Delhi, Delhi
- ₹32,000 a month
- Full-time
- Computer Science
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- English
- Health insurance
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Technical Support Associate

QuestAlliance
Delhi, Delhi

Apply Now

Job details

Full-time
₹32,000 a month
7 hours ago

Benefits

Internet reimbursement
Health insurance

Qualifications

Jira
Computer Science
Software troubleshooting
Mobile applications
English
Technical support
Quality assurance
Bachelor's degree
User acceptance testing
Application support
Hindi
Computer Applications
Communication skills
Information Technology

Full job description

Job Information

Date Opened 07/21/2026
Team Name Youth Program
Industry NGO/Social Services
Salary 32000
Job Type Full time
Required Skills
- troubleshoot issues
- manage user accounts
Last Activity Time 08/04/2026 10:24
Modified Time 09/01/2026 21:08
City Delhi
State/Province Delhi
Country India
Zip/Postal Code 110008

Job Description

Role Purpose:

The Technical Support Associate will provide first-level technical support for MyQuest, QUESTApp, Admin Panel, MQOPS, and other digital platforms. The role will work closely with Product, QA, Learning Experience, Program teams, and implementation partners to troubleshoot issues, manage user accounts, perform UAT, support technology deployments, and build partner capacity on digital platforms.

Key Responsibilities:

Application Support

Provide first-line technical support for digital platforms and applications by diagnosing issues, resolving user queries, and escalating complex issues when required.
Collaborate with Product, Engineering, and Quality Assurance teams to ensure timely issue resolution and platform stability.

Platform Administration

Support user onboarding, account management, access control, and platform administration activities.
Maintain accurate platform configurations and user data to ensure smooth operations.

Documentation & Reporting

Prepare and maintain user guides, standard operating procedures (SOPs), knowledge articles, and technical documentation.
Support operational reporting, issue tracking, and release communications.

Training & Stakeholder Engagement

Deliver product orientation and technical enablement sessions for internal teams, implementation partners, and end users.
Gather user feedback and collaborate with stakeholders to support continuous product improvement and successful platform adoption.

Field Support

Travel to partner locations, when required, to support product implementation, technical setup, user training, and issue resolution.

Required Experiences & Skills:

Bachelor's degree in Computer Applications or Computer Science, Information Technology, Electronics, or a related discipline.
Minimum 2 years of experience in Technical Support, IT Operations, Product Support, or Application Support.
Experience supporting web and mobile applications.
Experience with user management and admin portals.
Exposure to UAT, regression testing, and Jira or similar ticketing tools is preferred.
Excellent verbal and written communication skills in English and Hindi. Knowledge of an additional regional language is an added advantage.

Salary:

The pay band for the position starts at Rs. 32,000 /- per month (cost to company) (The salary offered will be commensurate with the experience and expertise of the candidate)

Benefits:

In addition to your compensation, you are also eligible for a suite of benefits designed to support your well-being and growth:

Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually
Mediclaim Insurance covering up to ₹3,00,000 annually, supported through our insurance partner, who also offer additional wellness benefits
Reach for the Stars (RFS) amount of up to ₹5,000 to support your self-learning and knowledge-building efforts
Internet allowance of up to ₹750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements
For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to ₹3,000, helping you create a supportive work-life balance
Offering Menstrual Leave, 1 day per month across the country
Access to emotional health and wellbeing programs such as:
Group sessions worth ₹8,000 per session fully covered by the organisation
1:1 counselling sessions (worth ₹2,000 per session), fully covered by the organisation

To Apply:

Interested candidates are requested to apply for the role by filling up the application form via the ATS (Zoho Recruit) platform:

APPLY NOW

___

About Quest Alliance:

Quest Alliance prepares young learners in India with the skills, mindsets, and support systems they need to thrive in life, learning, and work.

A social impact organization with close to two decades of experience, Quest Alliance works at the intersection of technology and future skills to make learning more equitable and relevant, especially for socially and economically vulnerable learners.

The organization influences systems to empower young learners in government high schools and trade and vocational institutes to holistically navigate their education to career transitions.

Quest Alliance works across 12 Indian states and is partnered with nine state governments, over 80 CSOs, national ministries, and funders. It has impacted 1.8 million young lives to date.

___

At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization.

Apply Now

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Job Information

Job Description

Application Support

Provide first-line technical support for digital platforms and applications by diagnosing issues, resolving user queries, and escalating complex issues when required.

Collaborate with Product, Engineering, and Quality Assurance teams to ensure timely issue resolution and platform stability.

Platform Administration

Support user onboarding, account management, access control, and platform administration activities.

Maintain accurate platform configurations and user data to ensure smooth operations.

Documentation & Reporting

Prepare and maintain user guides, standard operating procedures (SOPs), knowledge articles, and technical documentation.

Support operational reporting, issue tracking, and release communications.

Training & Stakeholder Engagement

Deliver product orientation and technical enablement sessions for internal teams, implementation partners, and end users.

Gather user feedback and collaborate with stakeholders to support continuous product improvement and successful platform adoption.

Field Support

Travel to partner locations, when required, to support product implementation, technical setup, user training, and issue resolution.