Patiala Punjab Desktop support technician Jobs – 1 Open Jobs Today

Desktop Support Engineer L1
CARE INFOTECH —Patiala, Punjab
- ₹15,000 - ₹20,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
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Desktop Support Engineer L1
CARE INFOTECH —Patiala, Punjab
The role requires excellent troubleshooting and problem-solving abilities, strong communication and customer service skills, and the ability to work…
₹15,000 - ₹20,000 a month
Quick apply

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Desktop Support Engineer L1

CARE INFOTECH
Patiala, Punjab

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Job details

Permanent | Fresher | Full-time
₹15,000 - ₹20,000 a month

Qualifications

Jira
Desktop support
TCP
Operating systems
Computer Science
Software troubleshooting
Customer service
Windows
Microsoft Office
DHCP
Bachelor's degree
Zendesk
DNS
MacOS
ServiceNow
TCP/IP
Diploma
Communication skills
CompTIA A+
Time management
Information Technology

Full job description

Job Summary
A Desktop Support Engineer provides technical assistance to end-users, ensuring that desktops, laptops, and peripheral devices function efficiently. The role involves diagnosing and resolving hardware and software issues, managing installations and upgrades, and maintaining system security. They serve as the first line of IT support, helping employees remain productive by minimizing downtime and ensuring reliable system performance.

Key Responsibilities
The Desktop Support Engineer is responsible for installing, configuring, and maintaining desktops, laptops, printers, and other peripherals. They troubleshoot hardware, software, and network connectivity issues, provide technical support through phone, email, or onsite visits, and manage operating system updates, patches, and antivirus protection. The role also includes setting up user accounts and permissions, documenting support requests and resolutions, collaborating with IT teams to escalate complex issues, and ensuring compliance with IT policies and security standards.

Qualifications
Candidates should hold a bachelor’s degree or diploma in Computer Science, Information Technology, or a related field. They must have strong knowledge of Windows and Mac operating systems, Microsoft Office applications, and basic networking concepts such as TCP/IP, DNS, and DHCP. Experience with ticketing systems like ServiceNow, Jira, or Zendesk is desirable. Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are preferred.

Skills
The role requires excellent troubleshooting and problem-solving abilities, strong communication and customer service skills, and the ability to work independently or as part of a team. Attention to detail, time management, and multitasking skills are essential for success in this position.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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Desktop Support Engineer L1

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