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Senior Manager - Operations

The Phoenix Mills Limited -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Business Management
Bachelor's degree
Hospitality Management
Budgeting
Business management
Diploma
Hotel management

Full job description

Job Title

Sr. Manager – Operations

Location

Pune

Position reports to

GM - Operations

External Interface

(Enlist external agencies/authorities that you are required to deal with while discharging your duty)

Retailers – Store Managers
Outsourced Agencies – Facility Managers, Supervisors
Local municipal authorities/ government and other regulatory bodies
Vendors

Minimum Qualification

(i.e education, training etc.)

Graduate; Degree/ Diploma in Hotel Management or Business Management preferred

Minimum Experience

10-15 years of experience in Operations in similar / relevant industry

Special Skills/Attributes

(required for performing the job effectively)

Sound Knowledge of Mall Management practices
Principles of building and maintaining retailer / customer relationship
Knowledge of business planning and budgeting

Overall Purpose/Objective

Of the job

Drives the overall operations of the mall by managing the retailers, customers, outsourced agencies, in order to offer customers a comfortable environment and quality services, and provide the retailers with adequate facilities for smooth operations leading to increased footfalls and enhanced consumption

Key Responsibilities

(List major responsibilities, that you have, to achieve the key objectives)

Design/ modify (when required) the mall management strategy and implement policies and processes related to parking, house-keeping, horticulture, pest control and façade cleaning across all the malls and common area
Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Parking, House-keeping etc.)
Develop and maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues
Monitor the completion of leasing administration process by the retailer, provide with Occupant’s Manual and monitor adherence to all policies/procedures related to store display, logistics, garbage, mall timings etc.
Ensuring efficiency of mall operations through monitoring the opening and closing time of the mall, supervising the activities performed by the housekeeping, parking and horticulture, etc on a daily basis
Monitoring the functioning of food court operations in terms of food and service quality, hygiene, general sanitation, etc and provide the necessary support of required facilities during the events to the Events team
Identify potential agencies for House-keeping, Parking, Horticulture, fulfilling the pre-defined criteria and conduct the empanelment of the same.
Identify training needs and organize requisite training programs for permanent employees and outsourced staff in areas of housekeeping, parking etc.
Ensure adherence to the defined/ desired timelines for resolution of retailer complaints through Smile Centres
Defining the Service Standards for the housekeeping agency in line with corporate standards and also develop the deployment plan of Housekeeping staff across centres
Define Parking Guidelines / Rules for the Parking operations and ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels
Monitor the development of a comprehensive schedule for horticulture, pest control and façade cleaning across the property
Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager – Liaison and ensure that all permissions/ licenses are in place
Ensure timely goal setting, monitoring, review of performance parameters and feedback to team members

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