Ponda Goa Assistant front office manager Jobs – 5 Open Jobs Today

Assistant Front Office Manager
Marriott International, Inc —Goa, Goa
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
4d
Front Office Manager
Alila Diwa Goa —Goa, Goa
- Full-time
- Hospitality
- Administrative experience
- Bachelor's degree
Assistant Manager - Guest Experiences
Grand Hyatt Goa —Bambolim, Goa
- Full-time
- Communication skills
- Hotel experience
Accounts Assistant Manager
Rosetum Group of Hotels —Goa, Goa
- ₹25,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
- Cell phone reimbursement
- Food provided
Quick apply
Head of Operations - Elite Suites and Villas
Marriott International, Inc —South Goa District, Goa
- Full-time
- No experience needed
- 12th Pass
- Front desk

Related jobs to explore

Based on your search for assistant front office manager

Front Office Manager
Regenta Baywatch Resort —Colva, Goa
Guest Relations: Act as the primary point of contact for VIP guests and handle escalated complaints or special requests to ensure maximum satisfaction.
₹35,000 - ₹38,000 a month
Quick apply
Front Office Manager
Regenta Baywatch Resort Goa —Goa, Goa
Guest Relations: Act as the primary point of contact for VIP guests and handle escalated complaints or special requests to ensure maximum satisfaction.
₹30,640.67 - ₹37,962.32 a month
Quick apply
5d

I want to receive the latest job alerts for assistant front office manager in ponda goa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

assistant front office manager jobs near ponda goa

Front Office Manager jobs in Goa, GOA

Accounts Assistant jobs in Goa, GOA

Head Of Operations jobs in Chennai, Tamil Nadu

Banking Operations, Dlf Chennai jobs in Chennai, Tamil Nadu

Head Of Operations jobs in Goa

Head Of Operations jobs in Pune, Maharashtra

Head Of Operations jobs in Remote

Mba Operations jobs in Kerala

Front Office Manager jobs in Mahipalpur, Delhi, Delhi

India Post Office jobs in Tamil Nadu

Front Office jobs in Coimbatore, Tamil Nadu

Operations Manager , Hotel ,reaort jobs in Himachal Pradesh

Front Office Manager jobs in Pune, Maharashtra

Front Office Manager jobs in Bommanahalli, Bengaluru, Karnataka

Front Office Manager jobs in Munnar, Kerala

Front Office jobs in Bhopal, Madhya Pradesh

Back Office jobs in Kolkata, West Bengal

Assistant Front Office Manager jobs in Andheri, Mumbai, Maharashtra

Clerk, General Office jobs in Chandigarh, Chandigarh

Assistant Front Office Manager jobs in Pimpri Chinchwad, Maharashtra

Assistant Front Office Manager

Marriott International, Inc -
Goa, Goa

Apply Now

Job details

Full-time
4 days ago

Qualifications

Guest relations
No experience needed
Administrative experience
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26093678
Job CategoryRooms & Guest Services Operations
LocationAguada Siolim Road Calangute, Goa, Goa, India, 403516
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supports all day-to-day operations.

Understands employee positions well enough to perform duties in employees' absence.

Coaches, counsels and encourages employees.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Guides daily Front Desk shift operations.

Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implementing the customer recognition/service program, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Conducts training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

assistant front office manager jobs in ponda goa

Assistant Front Office Manager

Front Office Manager

Assistant Manager - Guest Experiences

Accounts Assistant Manager

Head of Operations - Elite Suites and Villas

Related jobs to explore

I want to receive the latest job alerts for assistant front office manager in ponda goa

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected