Pune Maharashtra Client success manager Jobs – 590 Open Jobs Today

Customer Success Manager
Heaptrace Technology —Pune, Maharashtra
- Full-time
- CRM software
- English
- Microsoft Office
Quick apply
Customer Success Manager India
ESP Global Services Limited —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Health insurance
Quick apply
Manager- Client Enablement (Implementation)
Practice League —Pune, Maharashtra
- Monday to Friday
- Analysis skills
- Project management
- Bachelor's degree
Senior PMO Manager
Apex Group —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Management
- Analysis skills
Customer Success Manager - Pune
The Growth Hive —Pune, Maharashtra
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
6d
Customer Service Delivery Manager
QAD, Inc. —Pune, Maharashtra
- Full-time
- Hybrid work
- PMP
- Master's degree
- AWS
- Health insurance
Quick apply
Brand Manager and Strategist
White Warbler Communications —Camp, Pune, Maharashtra
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Marketing
- Analysis skills
- Health insurance
- Cell phone reimbursement
Quick apply
BDM (Business Development Manager)
Stori Design - Luxury Furniture —Pune, Maharashtra
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- Sales
- Marketing
- Business development
- Cell phone reimbursement
Quick apply
Senior Engagement Manager (Deployment Success Manager) - Workday Advisory Services
Workday —Pune, Maharashtra
- Full-time
- Oracle
- Project management
- Travel
- Flexible schedule
Enterprise Customer Success Manager
Truein —Pune, Maharashtra
- Email
- Computer Science
- Bachelor's degree
- Communication skills
Senior Project Manager
Apex Group —Pune, Maharashtra
- Full-time
- Azure
- English
- Project management
Senior Manager Project Management
MarketCast India —Pune, Maharashtra
- Remote
- Google Suite
- PMP
- Microsoft Office
Quick apply
3d
Client Servicing Executive
Atomium Labs —Koregaon Park, Pune, Maharashtra
- Up to ₹60,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
9d
Senior Delivery Manager/Lead
WAi Technologies —Pune, Maharashtra
- Day shift
- PMP
- DevOps
- Project management
- Paid holidays
Country Manager – Botswana (Africa)
Sanghvi Movers —Pune, Maharashtra
- Heavy lifting
- Engineering
- Master's degree
PMO Analyst
FNZ —Pune, Maharashtra
- Full-time
- Microsoft Excel
- English
- Project management
Learning and Development Manager
Tudip Technologies Pvt Ltd —Pune, Maharashtra
- Full-time
- Master's degree
- Analysis skills
- In-person
Quick apply
Technical Delivery Manager
CGI —Pune, Maharashtra
- Full-time
- Azure
- DevOps
- Mentoring
Quick apply
Customer Service Associate
WisdmLabs —Pune, Maharashtra
- Full-time
- Remote
- CRM software
- Marketing
- Customer service
- Flexible schedule
Quick apply
Project Manager
Persistent —Pune, Maharashtra
- Full-time
- Hybrid work
- PMP
- Project management
- Agile
- Flexible schedule

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Customer Success Manager

Heaptrace Technology
Pune, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Jira
CRM software
Project coordination
English
Microsoft Office
Master's degree
Continuous improvement
Scrum
Organisational skills
Relationship management
Software development
Agile
Business Administration
Account management
MBA
Communication skills
SDLC

Full job description

Customer Success Manager (IT Services & Consulting)

Location - Pune, India (Work from Office)

Experience - 4–6 Years

Qualification - MBA / PGDM (Marketing, Operations, IT, International Business) preferred

Employment Type - Full-Time

About HeapTrace Technology-

HeapTrace Technology is a rapidly growing IT Services and Consulting company specializing in Software Development, Cloud & DevOps, AI/ML, Quality Engineering, Data Engineering, and Digital Transformation. We work with clients across the United States, Europe, and other global markets, delivering high-quality technology solutions through dedicated teams and project-based engagements.

We are looking for a highly professional, client-focused, and communication-driven Client Success Manager who can act as the bridge between our clients and delivery teams while ensuring exceptional customer experience and long-term relationship management.

Role Overview-

The Client Success Manager will be responsible for managing client relationships, driving effective communication, coordinating with delivery teams, tracking action items, ensuring timely follow-ups, and maintaining high levels of client satisfaction.
The ideal candidate should possess exceptional English communication skills, strong email writing capabilities, excellent stakeholder management abilities, and a proactive ownership mindset.
This role requires regular interaction with international clients and internal cross-functional teams to ensure commitments are delivered effectively, and client expectations are consistently exceeded.

Key Responsibilities-

Client Relationship Management-

Serve as the primary point of contact for assigned client accounts.
Build strong and long-lasting relationships with clients.
Develop a deep understanding of client business objectives and expectations.
Conduct regular client touchpoints, status meetings, and relationship reviews.
Ensure high levels of client satisfaction and engagement. Client Communication & Email Management-
Draft and manage professional client communications, including emails, follow-ups, status updates, meeting summaries, and escalation responses.
Maintain a high standard of written and verbal communication.
Ensure timely and accurate responses to client inquiries.
Communicate project updates, risks, issues, and resolutions effectively. Project Coordination & Follow-Up-
Coordinate closely with Project Managers, Delivery Managers, Engineering Teams, QA Teams, and Leadership.
Track deliverables, commitments, and project milestones.
Ensure action items are assigned, monitored, and completed on time.
Follow up proactively with internal teams to drive accountability and execution.
Escalate risks and blockers appropriately when required.

Meeting Management & Governance-

Schedule and facilitate client meetings.
Prepare meeting agendas and discussion points.
Capture Minutes of Meeting (MOM) and distribute action items within 24 hours.
Track action item closure and maintain accountability across stakeholders.
Maintain organized documentation of client communications and decisions.

Customer Success & Retention-

Identify potential risks impacting client satisfaction.
Address concerns proactively before they become escalations.
Support account retention and long-term relationship growth.
Drive continuous improvement in customer experience.
Work closely with leadership on strategic accounts and key customer initiatives.

Reporting & Operational Excellence-

Prepare weekly and monthly client status reports.
Track customer health, project progress, and communication effectiveness.
Maintain CRM, project tracking systems, and account documentation.
Provide visibility into open risks, issues, and dependencies.

Required Skills-

Communication Excellence-

Exceptional written and verbal English communication.
Outstanding business email writing skills.
Ability to communicate confidently with international clients.
Strong presentation and meeting facilitation skills.

Client Management-

Strong relationship-building capabilities.
Stakeholder management and expectation management skills.
Ability to handle difficult conversations professionally.
Customer-first mindset with strong ownership.

Project Coordination-

Understanding of software development lifecycle (SDLC).
Familiarity with Agile and Scrum methodologies.
Ability to manage multiple clients and priorities simultaneously.
Strong attention to detail and organizational skills.

Tools & Systems-

Experience with one or more of the following:

Jira
Teamwork
ClickUp
Asana
Monday.com
Microsoft Office
Google Workspace
CRM Systems

Preferred Experience-

Experience in IT Services, Software Development, SaaS, Consulting, or Technology Companies.
Experience managing US, UK, European, or international clients.
Exposure to software development projects, cloud projects, QA engagements, or managed services.
Experience working in a client-facing coordination or account management role.

Key Performance Indicators (KPIs)-

Client Satisfaction Score (CSAT)
Client Retention Rate
On-Time Action Item Closure
Communication Quality & Responsiveness
Meeting Effectiveness & MOM Compliance
Escalation Resolution Effectiveness
Account Growth Support
Internal Coordination Efficiency

What Success Looks Like-

Within the first 6 months, the successful candidate will:
Independently manage assigned client accounts.
Build strong relationships with key stakeholders.
Ensure timely follow-up and closure of commitments.
Improve communication effectiveness across projects.
Reduce management overhead through proactive coordination.
Become a trusted advisor and communication bridge between clients and delivery teams.

Why Join HeapTrace-

Work directly with international clients.
Exposure to cutting-edge technology projects.
Fast-growing organization with significant career growth opportunities.
Collaborative and entrepreneurial work culture.
Opportunity to develop into future leadership roles in Client Success, Account Management, or Delivery Management.

Quick apply

Refine Your Search

client success manager jobs in pune maharashtra

Customer Success Manager

Customer Success Manager India

Manager- Client Enablement (Implementation)

Senior PMO Manager

Customer Success Manager - Pune

Customer Service Delivery Manager

Brand Manager and Strategist

BDM (Business Development Manager)

Senior Engagement Manager (Deployment Success Manager) - Workday Advisory Services

Enterprise Customer Success Manager

Senior Project Manager

Senior Manager Project Management

Client Servicing Executive

Senior Delivery Manager/Lead

Country Manager – Botswana (Africa)

PMO Analyst

Learning and Development Manager

Technical Delivery Manager

Customer Service Associate

Project Manager

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