pune maharashtra crm administrator Jobs – 43 Open Jobs Today

CRM Executive
KRISHNA RAJARAM ASHTEKAR AND JEWELLERS —Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- CRM software
- Marketing
- Salesforce
- Paid sick time
Quick apply
SAP BASIS Administrator
Cencora —Pune, Maharashtra
- Full-time
- Azure
- Oracle
- Computer Science
- Flexible schedule
System Administrator
Futurism —Baner, Pune, Maharashtra
- Rotational shift
- Computer Science
- Salesforce
- Windows
Salesforce Developer/Administrator
Public Media Solution —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Salesforce
Back Office Administrator
prwatech technologies —Kharadi, Pune, Maharashtra
- ₹12,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Cell phone reimbursement
- Food provided
Quick apply
13d
GTM Strategy & Operations Manager
FlytBase —Pune, Maharashtra
- Full-time
- CRM software
- Sales
- Public speaking
- Flexible schedule
Workday Administrator, Enterprise Solutions
ACA Group —Pune, Maharashtra
- Computer Science
- Presentation skills
- Bachelor's degree
- Paid holidays
- Paid time off
Salesforce Business Analyst
Cloud intellect —Pune, Maharashtra
- Full-time
- Sales
- Salesforce
- Bachelor's degree
Quick apply
SAP BASIS Admin
Cencora —Pune, Maharashtra
- Full-time
- Azure
- Oracle
- Computer Science
- Flexible schedule
ITSM ADMINISTRATOR
ITC WORLDWIDE —Pune, Maharashtra
- Full-time
- Azure
- B.Sc
- DevOps
Quick apply
5d
Salesforce CRM Tech Architect
Smith & Nephew —Kharadi, Pune, Maharashtra
- Full-time
- Hybrid work
- Salesforce
- Project management
- Presentation skills
- Commuter assistance
- Paid time off
Zoho Admin
Bharti Share Market —Pune, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Senior IBM MQ Administrator
Cencora —Pune, Maharashtra
- Full-time
- Azure
- Oracle
- Computer Science
SFDC L2 Support Analyst
MobileProgramming —Pune, Maharashtra
- Software troubleshooting
- Customer service
- Salesforce
Infra Tech Support Practitioner
Accenture —Pune, Maharashtra
- Full-time
- Salesforce
- Scripting
- AI
NetSuite Techno‑Functional Consultant
ConnectWise —Pune, Maharashtra
- ERP systems
- Analysis skills
- JavaScript
Quick apply
Database Administrator
Mobikon —Pune, Maharashtra
- AWS
- Computer networking
- APIs
Quick apply
Salesforce Team Lead
Blue Flame Labs —Pune, Maharashtra
- Full-time
- Computer Science
- Salesforce
- DevOps
SAP Security Analyst
Atlas Copco Group —Pune, Maharashtra
- Computer Science
- English
- Bachelor's degree
7d
IT Service Desk L3 Engineer
66degrees —Pune, Maharashtra
- Azure
- Computer Science
- Windows

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CRM Executive

KRISHNA RAJARAM ASHTEKAR AND JEWELLERS
Pune, Maharashtra

Quick apply

Job details

Full-time
₹25,000 - ₹35,000 a month

Benefits

Provident Fund
Leave encashment
Paid sick time

Qualifications

CRM software
Marketing
Salesforce
ERP systems
Customer segmentation
Analysis skills
Bachelor's degree
Data management
APIs
HubSpot

Full job description

Job Title: CRM Executive

Location: Pune, MH

Job Summary

The CRM Administrator will act as the central owner of the CRM ecosystem, ensuring seamless coordination across teams, maintaining high-quality customer data, and effectively managing the CRM platform to drive business efficiency and customer engagement.

Key Responsibilities

1. Ownership of the CRM Ecosystem

Act as the single point of contact for everything related to the CRM platform across showrooms, marketing, and IT.
Own the health of the ERP-to-CRM API integration; flag and follow up on data sync issues with the IT team and the CRM vendor.
Coordinate with the CRM vendor on enhancements, configuration changes, troubleshooting, and release rollouts.

2. Showroom Data Quality Oversight

Monitor the quality of all data input at showroom level — including customer information captured via voice-to-text, footfall logs, and customer-advisor assignments made by showroom CRM executives on the floor.
Audit data on a defined cadence (daily/weekly) for completeness, accuracy, duplication, and tagging discipline.
Provide structured feedback to Showroom Managers on data input quality, with clear scorecards and improvement actions.
Drive data hygiene, validation, and deduplication processes across the customer database.

3. Customer Journey & Lifecycle Monitoring

Track the end-to-end customer journey: footfall → assignment to sales advisor → conversion or loss → repeat engagement.
Monitor sales-advisor-wise performance data captured in the ERP — footfall, conversion, loss, and new customer additions — and ensure it reconciles with what the CRM reflects.
Maintain customer segmentation for targeted engagement.

4. RFM & Customer Insights Coordination

Work with the data analyst team that produces RFM (Recency, Frequency, Monetary) analysis and customer attrition reports; ensure outputs are received on time and in usable form.
Translate the analyst team's RFM segments into clear briefs for the marketing team — who to target, when, and with what kind of message.
Track outcomes of marketing actions back to the analyst team so segmentation can be refined.

5. WhatsApp, Call & App Communication Ownership

Own the customer WhatsApp channel and customer calls handled through the CRM app ecosystem — including campaign messages, transactional communication, and follow-ups.
Plan, build, and execute WhatsApp campaigns: audience selection, message design, scheduling, opt-out compliance, and post-campaign analysis.
Monitor response quality, turnaround time, and conversion from WhatsApp and call workflows; coach the team handling these touchpoints.

6. Lead Management

Oversee lead capture, assignment to sales advisors, and lifecycle tracking inside the CRM.
Monitor the lead funnel and conversion metrics; escalate drop-offs to the relevant showroom manager.

7. Reporting & Analytics

Generate regular and ad-hoc reports and dashboards covering footfall, conversion, loss, new customers, sales-advisor performance, customer attrition, RFM segments, and campaign performance.
Share insights with showroom managers, the marketing team, and senior management with clear, actionable recommendations.

8. Loyalty Program Management

Manage loyalty initiatives end-to-end: enrolment, rewards, redemptions, and participation tracking.
Use loyalty data to inform retention campaigns and feed back into RFM-driven marketing.

9. Process, SOPs & Training

Maintain SOPs, guides, and training materials for showroom CRM executives, sales advisors, and showroom managers using the CRM.
Run periodic refresher training to maintain data input discipline on the floor.

10. System Improvement

Identify gaps in the CRM workflow or ERP integration and propose enhancements.
Work with the vendor and IT to specify, test, and roll out improvements.

Key Skills & Qualifications

Bachelor’s degree in Marketing, Business, IT, or related field
2–3 years of CRM or related experience
Experience with CRM tools (Zoho, Salesforce, HubSpot, etc.)
Strong data management and analytical skills
Excellent coordination and communication abilities

Salary Range – Rs.25000 to Rs.35000 per month (Salary can be gauged based on the experience)

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Leave encashment
Paid sick time
Provident Fund

Work Location: In person

Quick apply

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crm administrator jobs in pune maharashtra

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