Pune Maharashtra Process manager Jobs – 3636 Open Jobs Today

CRM Manager
Mirchandani Group —Pune, Maharashtra
- ₹50,000 - ₹70,000 a month
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
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3d
Operations Manager - BPO/BPM (US Process)
CHRO Consulting LLP —Pune, Maharashtra
- ₹11,00,000 - ₹12,00,000 a year
- Full-time
- Management
- Analysis skills
- Presentation skills
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10d
Admission Manager
INDO-BRITISH GLOBAL SCHOOL —Pune, Maharashtra
- ₹40,000 - ₹60,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Paid time off
- Paid sick time
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Logistics Manager
Naadbramha Foods & Beverages —Pune, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- Supervising experience
- In-person
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Program Manager - College based
Magic Bus India Foundation —Pune, Maharashtra
- ₹40,000 - ₹50,000 a month
- Weekend availability
- Project management
- Team management
- In-person
- Health insurance
- Cell phone reimbursement
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Operations Manager
Classic Citi Investments Pvt. Ltd. —Kalyani Nagar, Pune, Maharashtra
- ₹50,000 - ₹70,000 a month
- Full-time
- Microsoft Office
- Analysis skills
- Project management
- Health insurance
- Life insurance
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Logistics Manager
Globe Mobility Pvt Ltd —Pune, Maharashtra
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Supervising experience
- In-person
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NGO - Program Manager - West Region (pune)
YoungHire — Hiring partner —Pune, Maharashtra
- ₹9,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- MSW
Quick apply
8d
Manager Operations
Ace Brain Technologies Pvt. Ltd, —Pimpri-Chinchwad, Maharashtra
- ₹45,000.00 - ₹15,33,641.59 a month
- Full-time
- In-person
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9d
Manager - Program Management
Johnson Controls —Pune, Maharashtra
- Full-time
- Project management
- Bachelor's degree
- Training & development
7d
Store Manager
VETIC —Pune, Maharashtra
- ₹20,033.82 - ₹50,617.82 a month
- Full-time
- Sales
- Customer service
- Team management
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11d
Process Manager (Operations Services) - Pune (4+ Years)
Informica Solutions —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Management
- Salesforce
Quick apply
Assistant Manager - PMO
MRO —Pune, Maharashtra
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
Quick apply
Requirement Manager
Siemens —Pune, Maharashtra
- Full-time
- Agile
- Communication skills
11d
Senior Warehouse Manager
Fore Excel Private Limited —Bavdhan, Pune, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
Quick apply
NGO Program Manager - West Region (pune)
YoungHire — Hiring partner —Pune, Maharashtra
- ₹9,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- MSW
Quick apply
8d
Senior PMO Manager
Apex Group —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Management
- Analysis skills
Delivery manager
Prometteur Solutions Pvt. Ltd. —Pune, Maharashtra
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Azure
- PMP
- DevOps
Quick apply
8d
Assistant Manager
Space Saturn Product And Services Private Limited —Pimpri-Chinchwad, Maharashtra
- ₹4,98,366.49 - ₹16,73,844.04 a year
- Full-time
- Microsoft Office
- In-person
Quick apply
Product Manager
MIRA Labs —Hinjewadi, Pune, Maharashtra
- ₹24,00,000 - ₹36,00,000 a year
- Full-time
- PMP
- Project management
- Presentation skills
Quick apply

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CRM Manager

Mirchandani Group
Pune, Maharashtra

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Job details

Permanent | Full-time
₹50,000 - ₹70,000 a month
3 days ago

Qualifications

Marathi
Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Sales
English
Microsoft Office
Master's degree
Sales
Business development
Analysis skills
Bachelor's degree
Customer relationship management
Organisational skills
MBA
Communication skills
Negotiation

Full job description

Job Description – CRM Manager

Position-CRM Manager (Real Estate)

Department-Customer Relationship Management (CRM)

Reporting To-Management

Location-Tathawade, Pune

Employment Type-Full-Time

Job Summary The CRM Manager is responsible for leading the Customer Relationship Management (CRM) function and ensuring a seamless customer experience from booking to possession and post-possession support. The role involves overseeing customer communications, documentation, payment collections, registrations, possession activities, complaint resolution, and cross-functional coordination while maintaining the highest standards of customer satisfaction and operational efficiency.

Key Responsibilities :

Customer Relationship Management

· Act as the primary point of contact for customers from booking until possession and post-possession support.

· Build and maintain strong customer relationships throughout the customer lifecycle.

· Ensure timely resolution of customer queries, requests, and complaints.

· Maintain proactive communication with customers regarding project progress, payment schedules, registrations, possession timelines, and company updates.

Team Management

· Lead, mentor, and supervise the CRM team.

· Allocate responsibilities, monitor performance, and ensure adherence to timelines.

· Establish and implement CRM processes, SOPs, and service standards.

· Conduct regular performance reviews and training sessions to improve team effectiveness.

Documentation & Compliance

· Oversee the execution of Agreements for Sale, registrations, stamp duty, and all statutory documentation.

· Ensure collection, verification, and maintenance of customer KYC and related documents.

· Ensure compliance with RERA and other applicable statutory requirements.

· Maintain accurate customer records within the CRM/ERP system.

Payment & Collections

· Monitor customer payment schedules and collection targets.

· Ensure timely issuance of demand letters, receipts, and customer account statements.

· Coordinate with the Accounts Department for payment reconciliation.

· Support home loan processing and disbursement coordination with financial institutions.

· Review ageing reports and initiate corrective actions for overdue payments.

Cross-Functional Coordination

· Coordinate effectively with Sales, Legal, Accounts, Engineering, Projects, Finance, Marketing, and external agencies, including banks and registration authorities.

· Ensure timely completion of registrations, documentation, possession formalities, and customer handovers.

· Coordinate customer site visits and possession scheduling.

Possession & Handover

· Plan and manage possession schedules.

· Ensure completion of all documentation before handover.

· Supervise possession formalities and maintain possession records.

· Coordinate with relevant departments to resolve post-possession issues promptly.

CRM System & MIS

· Ensure all customer interactions are accurately updated in the CRM/ERP system.

· Maintain complete and accurate customer databases.

· Prepare and present daily, weekly, and monthly MIS reports to Management.

· Track pending documentation, collections, registrations, possession status, and customer complaints.

Customer Satisfaction

· Maintain high standards of customer service and satisfaction.

· Organize customer engagement initiatives, meetings, and communication campaigns.

· Monitor customer feedback and implement process improvements to enhance the overall customer experience.

Required Qualifications

· Graduate in any discipline (MBA preferred).

· 8–10 years of post-sales CRM experience in the Real Estate industry, with at least 3 years in a managerial role.

· Strong knowledge of RERA, Agreements for Sale, registrations, possession processes, home loan coordination, and customer lifecycle management.

Skills Required

· Excellent leadership, communication, and interpersonal skills.

· Strong customer relationship and conflict resolution abilities.

· Excellent planning, coordination, and organizational skills.

· Strong analytical and problem-solving capabilities.

· Proficiency in MS Office (Excel, Word, Outlook) and CRM/ERP software.

· Ability to work under pressure, manage multiple priorities, and consistently meet deadlines.

Key Performance Indicators (KPIs)

· Customer Satisfaction (CSAT)

· Collection Efficiency

· Timely Completion of Registrations and Documentation

· Possession & Handover Timelines

· Complaint Resolution Turnaround Time (TAT)

· Accuracy of CRM Data and MIS Reports

· Team Productivity and Performance

Working Hours Monday to Sunday (Weekly Off: Wednesday) 9:30 AM – 6:30 PM

Additional working hours may be required based on customer meetings, registrations, possession schedules, or business requirements.

Compensation: Up to ₹8.40 LPA, depending on the candidate's experience, qualifications, and overall suitability.

Contact HR - 9923300039

Note: We are looking for a passionate and committed professional who takes complete ownership, accountability, and responsibility for their work. The ideal candidate should be highly self-driven, committed to meeting timelines, and willing to go beyond conventional working hours whenever required to achieve organizational objectives.

This job description outlines the primary duties, responsibilities, skills, and qualifications required for the position. However, these may be modified, expanded, or reassigned from time to time based on the evolving business needs and operational requirements of the organization.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹70,000.00 per month

Ability to commute/relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Location:

Pune, Maharashtra (Preferred)

Work Location: In person

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Refine Your Search

process manager jobs in pune maharashtra

CRM Manager

Operations Manager - BPO/BPM (US Process)

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Program Manager - College based

Operations Manager

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NGO - Program Manager - West Region (pune)

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Manager - Program Management

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Process Manager (Operations Services) - Pune (4+ Years)

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