Raipur Chhattisgarh Senior software engineer Jobs – 1 Open Jobs Today

L1 Desktop Support Engineer
TVS ELECTRONICS LIMITED —Raipur, Chhattisgarh
- ₹20,000 - ₹22,000 a month
- Full-time
- Software troubleshooting
- Windows
- Organisational skills
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L1 Desktop Support Engineer
TVS ELECTRONICS LIMITED —Raipur, Chhattisgarh
Stay up to date on best practices for desktop support or IT workspace management. Minimum 1 to 3 year of experience in a technical support role or related field…
₹20,000 - ₹22,000 a month
Quick apply
4d

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L1 Desktop Support Engineer

TVS ELECTRONICS LIMITED -
Raipur, Chhattisgarh

Quick apply

Job details

Full-time
₹20,000 - ₹22,000 a month
4 days ago

Qualifications

Software troubleshooting
Windows
Technical support
Organisational skills
Time management

Full job description

Greetings from TVS Electronics!

Job Role: L1 IT Desktop Support Engineer

Summary:

L1 IT Workspace Management Engineer will be the first line of defence for your internal users, providing technical support for desktops, laptops, and other workplace technologies. L1 IT Workspace Management Engineer will troubleshoot and resolve a wide range of issues to ensure a smooth and productive user experience.

Responsibilities:

· Troubleshoot and resolve common user issues related to desktops, laptops, peripherals (printers, monitors, etc.), and Windows operating systems.

· Perform basic hardware and software installations, configurations, and updates.

· Troubleshoot basic network connectivity issues.

· Monitor server performance and health using monitoring tools.

· Provide conference room and A/V support, including troubleshooting projectors, video conferencing systems, speakers, and microphones to ensure seamless meeting functionality.

· Assist users with remote access tools and virtual desktop environments (if applicable).

· Provide guidance and training on basic IT practices and troubleshooting techniques.

· Respond to user inquiries and requests for assistance through phone, email, chat, or in-person interactions.

· Utilize knowledge base articles, internal resources, and vendor documentation to resolve problems.

· Document incidents, track progress, and escalate complex issues to senior technicians or vendors when necessary.

· Maintain accurate records of all interactions with users, including tickets, logs, and resolutions.

· Provide clear explanations and updates to users throughout the resolution process.

· Stay up to date on best practices for desktop support or IT workspace management.

Qualifications:

· Minimum 1 to 3 year of experience in a technical support role or related field

· Strong understanding of IT terminology, network, hardware, software concepts, and troubleshooting methodologies.

· Customer-focused approach with a commitment to providing excellent service.

· Ability to work independently and as part of a team.

· Excellent time management and organizational skills.

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

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