Remote Product operations specialist Jobs – 48 Open Jobs Today

Product Support Specialist
UMENIT SOLUTIONS LLP —Remote
- ₹25,000 - ₹30,000 a month
- Weekend availability
- Remote
- Computer Science
- Databases
- Analysis skills
- Work from home
Quick apply
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- Email
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- ₹32,798 - ₹43,731 a month
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Quick apply
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Quick apply
Partner Account Specialist
MoneyGram —Remote
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5d
Prior Authorization Team Lead
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- ₹1,00,000 - ₹1,30,000 a month
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12d
Customer Success Specialist - APAC
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Codvo.ai —Remote
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FUJIFILM MicroChannel —Remote
- Full-time
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- Microsoft Word
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Digizenix Technologies Pvt Ltd —Remote
- ₹8,000 - ₹15,000 a month
- Part-time
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10d
AI IT Specialist
HumanZilla —Remote
- ₹15,000 - ₹20,000 a month
- Full-time
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- JavaScript
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Quick apply
Senior Cloud Specialist (Incident and Change Management)
Hyland Software —Remote
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- Bachelor's degree
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Data Specialist
YipitData —Remote
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SingleStore —Remote
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Product Support Specialist

UMENIT SOLUTIONS LLP
Remote

Quick apply

Job details

Full-time
₹25,000 - ₹30,000 a month

Benefits

Work from home

Qualifications

Jira
BCS
Computer Science
Technical support
Databases
Analysis skills
Quality assurance
Bachelor's degree
APIs
Software testing
Customer support
SaaS
AI
Communication skills
Information Technology

Full job description

Company: Umenit Solutions LLP
Product: RingEmAll – AI Voice Calling Platform
Location: Work from Office (Delhi NCR)
Employment Type: Full-time
Working Days: 6 Days a Week (One Weekly Off)
Shift: Rotational 24×7 Shift (Including Weekends & Holidays)

About Umenit Solutions LLP

Umenit Solutions LLP is an AI-driven technology company building innovative automation solutions for businesses. Our flagship product, RingEmAll, is an AI-powered voice communication platform that enables organizations to automate customer interactions through intelligent voice agents.

We are looking for a proactive, detail-oriented, and customer-focused professional who can manage both Customer Support and Quality Assurance (QA) activities to ensure an exceptional customer experience and maintain the highest product quality.

Key ResponsibilitiesCustomer Support

Provide L1/L2 functional and technical support to RingEmAll customers via calls, emails, chat, and ticketing systems.
Investigate, troubleshoot, and resolve customer-reported issues within defined SLAs.
Monitor application performance, production alerts, and system availability.
Diagnose issues related to AI voice calling, campaigns, telephony integrations, APIs, user management, and platform functionality.
Log, prioritize, track, and manage customer issues using ticket management tools.
Coordinate with Product, Engineering, QA, and DevOps teams for timely issue resolution.
Perform root cause analysis (RCA) for recurring issues and recommend preventive actions.
Assist customers with onboarding, product configuration, feature adoption, and usage guidance.
Maintain accurate documentation of customer interactions, incidents, and resolutions.
Participate in shift handovers to ensure seamless support across 24×7 operations.

Quality Assurance (QA)

Execute functional, regression, integration, system, and user acceptance testing for new product releases.
Prepare and maintain detailed test cases, test scenarios, and test execution reports.
Identify, document, verify, and track software defects using bug-tracking tools.
Validate bug fixes before production deployment.
Perform API testing, database validation, and compatibility testing across browsers and devices.
Collaborate closely with Product Managers and Developers during sprint planning, testing, and release cycles.
Participate in production validation activities after deployments.
Ensure adherence to QA standards, testing methodologies, and best practices.
Suggest process improvements to enhance product quality and customer satisfaction.

Required Skills

Excellent verbal and written communication skills.
Strong troubleshooting and analytical abilities.
Customer-first mindset with a high level of ownership.
Ability to multitask and prioritize effectively in a fast-paced environment.
Good understanding of software testing concepts and defect life cycle.
Familiarity with ticketing and bug-tracking tools (Jira or similar platforms) is preferred.
Basic understanding of APIs, databases, and web applications will be an advantage.
Ability to work independently and collaboratively with cross-functional teams.

Eligibility

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
1–3 years of experience in Customer Support, Technical Support, Product Support, Software Testing, or Quality Assurance.
Freshers with relevant internship/project experience and excellent communication skills may also be considered.
Experience supporting SaaS, AI, CRM, or cloud-based products will be an added advantage.

What We're Looking For

Passion for delivering outstanding customer experiences.
Strong attention to detail and problem-solving skills.
Willingness to work in a 24×7 rotational shift environment.
Flexibility to work weekends and public holidays based on shift schedules.
Positive attitude, adaptability, and eagerness to learn new technologies.

Why Join Umenit Solutions LLP?

Opportunity to work on an innovative AI product – RingEmAll.
Exposure to AI, Voice Automation, Cloud Technologies, and SaaS products.
Collaborative and learning-focused work environment.
Career growth opportunities in Product Support, QA, and Product Operations.
Hands-on experience with cutting-edge AI solutions and enterprise customers.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Work from home

Application Question(s):

What is your current monthly salary, expected monthly salary and notice period?
Are you willing to work rotational shift?

Education:

Bachelor's (Preferred)

Experience:

Customer Support/TS/PS and QA/Testing: 3 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

product operations specialist jobs in remote

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