Position Overview
We are hiring a Remote Leasing Consultant to support apartment communities across the United States. This role is heavily focused on calling and following up with prospective residents who have already expressed interest in an apartment community.
You will spend a significant portion of your day on the phone speaking with leads, answering questions, nurturing prospects, overcoming objections, and scheduling apartment tours for onsite leasing teams. Success in this role requires excellent spoken English, persistence, strong follow-up skills, and strict adherence to leasing processes and SOPs.
Work Schedule
Monday – Saturday
9:00 AM – 7:00 PM Eastern Time (EST)
(One scheduled day off during the week may be provided based on business needs.)
Key Responsibilities
- Make high-volume outbound calls to warm leads daily.
- Respond quickly to inbound inquiries from prospective residents.
- Qualify prospects based on move-in date, budget, apartment preferences, and availability.
- Build rapport and maintain ongoing communication through phone, text, and email.
- Follow structured follow-up schedules to maximize lead conversion.
- Educate prospects about apartment communities, amenities, floor plans, and leasing requirements.
- Schedule virtual and in-person property tours.
- Maintain accurate notes and activity records in CRM systems.
- Follow established leasing processes and company SOPs without exception.
- Work closely with onsite leasing teams to ensure a seamless prospect experience.
Must-Have Skills & QualificationsRequired
- Excellent spoken English with a clear, professional phone presence.
- Comfortable spending most of the workday making and receiving phone calls.
- Strong appointment-setting and follow-up skills.
- Process-oriented mindset with the ability to follow scripts, workflows, and SOPs consistently.
- Strong listening and communication skills.
- Ability to handle objections and keep conversations focused on scheduling tours.
- Self-motivated and able to work independently in a remote environment.
- Reliable high-speed internet connection and dedicated workspace.
- Strong CRM and computer skills.
Preferred
- Previous apartment leasing experience.
- Experience in multifamily housing, property management, inside sales, call center, or appointment-setting roles.
- Familiarity with Entrata, Yardi, AppFolio, RealPage, or similar property management software.
- Experience working with U.S.-based customers.
Performance Expectations
- High outbound call volume daily.
- Consistent lead follow-up and nurturing.
- Strong appointment booking rate.
- Accurate CRM documentation.
- Timely response to all new leads.
- Ability to meet or exceed leasing appointment goals.
Ideal Candidate
The ideal candidate enjoys talking to people, is energized by phone-based sales and customer interactions, follows processes consistently, and understands that frequent follow-up is essential to converting apartment inquiries into scheduled tours and signed leases.
Application Instructions
This position requires frequent phone conversations with prospective residents and apartment leasing teams. Strong spoken English is a non-negotiable requirement.
If you are not fluent in spoken English, your application will not be considered.
As part of the application process, all candidates must submit a 1–2 minute voice recording introducing themselves and describing their relevant experience in customer service, leasing, appointment setting, or sales.
Applications submitted without a voice recording will not be reviewed.
The voice recording should demonstrate:
- Clear and professional spoken English
- Strong communication skills
- Confidence speaking on the phone
- Ability to build rapport with prospective residents
Please include your voice recording along with your resume when applying.
Job Type: Full-time
Pay: ₹25,000.00 - ₹50,000.00 per month
Application Question(s):
- Are you available to work Monday through Saturday from 9:00 AM to 7:00 PM Eastern Time?
- This role requires spending most of your workday making and receiving phone calls with prospective residents. Are you comfortable with a high-volume calling environment?
- How many hours per day have you spent on outbound calling in your previous roles?
- Describe your experience with appointment setting, leasing, inside sales, or customer service. (Required)
- Why do you believe you would be successful in a role that requires making dozens of calls every day and following a structured process? (Required)
- This role requires consistent follow-up with leads who may not answer on the first attempt. How do you typically manage follow-up activities? (Required)
- What is your average internet speed? Please provide download and upload speeds.
- Do you have a dedicated workspace with reliable high-speed internet and a headset suitable for professional phone calls?
- Please record and submit a 1–2 minute voice memo in English introducing yourself and explaining:
- Your relevant experience
- Why you are interested in this role
- Your experience speaking with customers over the phone
*Applications without a voice recording will not be considered.*
- Have you previously worked in apartment leasing, multifamily housing, property management, or real estate?
- When can you start?
- What is your expected monthly compensation (INR per month)?
Education:
Language:
Shift availability:
Work Location: Remote
