Remote Tax associate (full time position) Jobs – 4 Open Jobs Today

Product Support Analyst (Finance)
Infor —Remote
- Full-time
- Remote
- Software troubleshooting
- ERP systems
- English
Tax Senior Associate - India
Graphite Financial Group,LLC —Remote
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Accounting
- Health insurance
- Paid time off
Quick apply
Associate Accountant
Empathy Bridge Foundation —Remote
- ₹8,000 - ₹12,000 a month
- Full-time
- Remote
- Microsoft Excel
- Master's degree
- Bachelor's degree
Quick apply
10d
SAP SDD/ DSD
FuGenEd ( Creating Opportunities For Deserving) —Remote
- ₹600 - ₹900 an hour
- Full-time
- Remote
- Inventory management
- B.Sc
- Master's degree
Quick apply

I want to receive the latest job alerts for tax associate (full time position) in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

tax associate (full time position) jobs near remote

Product Support jobs in Remote

Junior Accountant jobs in Remote

Senior Tax Associate jobs in Remote

Product Support jobs in Ghaziabad, Uttar Pradesh

Product Manager jobs in Coimbatore, Tamil Nadu

Product Support jobs in Kochi, Kerala

Technical Support, Concentrix jobs in Bengaluru, Karnataka

Product Support jobs in Chennai, Tamil Nadu

Product Analyst jobs in Mumbai, Maharashtra

Junior Accountant jobs in Dadar, Mumbai, Maharashtra

Commerce Teacher ,junior College jobs in Mumbai, Maharashtra

Junior Business Analyst jobs in Pune, Maharashtra

Junior Accountant jobs in Sindhi Camp, Jaipur, Rajasthan

Junior Resident,mbbs,rmo jobs in Haryana

Junior Accountant jobs in Guwahati, Assam

Junior Accountant jobs in Jeedimetla, Hyderabad, Telangana

Junior Engineer jobs in Uttar Pradesh

Payroll Associate, Zellis jobs in Kochi, Kerala

Senior Tax Associate jobs in Chennai, Tamil Nadu

Senior Graphic Designer jobs in Kochi, Kerala

Product Support Analyst (Finance)

Infor -
Remote

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
Accounts receivable
Accounts payable
Software troubleshooting
ERP systems
English
Research
Windows
Finance
Master's degree
Analysis skills
Database management
General ledger accounting
Customer support
Business Administration
Log analysis
MBA
Communication skills
Tax experience
Editing
Time management

Full job description

General information

Country

India

City

Remote Location

Job ID

48807

Department

Customer Support

Experience Level

ASSOCIATE

Employment Status

FULL_TIME

Workplace Type

On-site

Description & Requirements

Position Overview

Role: Product Support Analyst (Finance)

Location: Remote

Experience Level: 4-5 Years

Shift: Night Shift (24x7 Global Support Model)

Infor is seeking a Product Support Analyst to join our growing global support team. This role is ideal for a proactive problem solver with deep Finance domain expertise and strong functional and technical understanding of Infor ERP XA systems. The analyst will be responsible for resolving customer product issues efficiently, providing timely updates and resolutions by leveraging strong analytical skills in problem interpretation, log analysis, replication, and optimization of support tools and processes. The role also involves appropriate case referrals, collaboration with development and other departments, adherence to case management standards, and continuous learning to stay updated on tools and standard operating procedures.

Key Responsibilities

Resolve customer issues using advanced troubleshooting skills such as log interpretation, program analysis, and replication.
Provide a high-quality, professional customer experience while meeting or exceeding established KPIs.
Create and maintain knowledge content to ensure customers receive complete solutions to their issues.
Adhere to case management standards and stay current with tools and standard operating procedures.
Develop advanced application knowledge in specific product suites and related technologies.
Refer complex issues to other support analysts as appropriate and provide feedback to Development under guidance from senior team members.
Maintain courteous and accurate communication with customers in a timely manner.
Participate in special projects or assignments as needed.
Provide 24/7 on-call support on a rotational basis.
Standard working hours: 8:00 AM – 5:00 PM EST / 5:30 PM – 2:30 AM IST.

Essential duties:

Be part of Infor XA Support team, contribute to investigate, testing on incident logged by customers.
This role requires configuration of the application, diagnosis of application faults and solving technical and applications problems, either over the phone or incident communication.
Work includes handling incoming issues from customers in USA region generally.
Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor.
Ensure all proper steps/tests are performed during incident analysis including thorough search on Infor knowledgebase.
Report any problems/errors to Development.
Record all problems and its resolution into Support portal.
Performing testing for new patch releases and bug fixes.
Handle complex issues and perform daily support activities.
Provide high standard of technical and functional support to customers.
Effectively monitor and resolve all escalated or visible technical incident and problems.
Monitors and maintains quality of deliverables.
Provide customers with premium level of support.
Providing technical support to business or end users.
Troubleshoots problems and proposes workaround.
Liaison with relevant parties in problem solving.
A team player with excellent analytical and problem-solving skills.
Demonstrates professional skill and a high standard of fairness and integrity.
Ensuring Infor standard support process and procedures are met and maintain.
Provides a quality and professional customer experience while meeting or exceeding established KPI’s and creating quality
Participates in special projects and takes on special assignments as needed.
Applies learned techniques and contributes to analysis and investigation to solve problems.
24/7 on call coverage on rotation required.
Standard working hours 8 AM eastern to 5 PM eastern time zone /5:30 PM IST to 2:30 AM IST.

Basic Qualifications:

Candidate must Finance Background, MBA Finance.
4+ years in a similar role within the IT services industry or a multinational manufacturing or Finance environment with customer interaction. •
Technology Savvy - able to use technology to achieve work objectives.

Core experience in Accounts Payable and General Ledger.
Functional finance knowledge is mandatory.
ERP exposure is required; end-user ERP experience is acceptable.

Excellent writing, editing and communications skills.
Demonstrates analytical skills to analyze data, do research, diagnose, and solve technical problems.
Knowledge in following required: IBM iSeries platform, Windows Servers, Windows operating systems and hardware
Time management, decision making and organizational skills; consistently insures most effective and timely delivery of service to clients.
Knowledge of database management technology
Knowledge of file structures and database relationships.
Financial application knowledge including Accounts Payable/Accounts Receivable/General Ledger/Payroll/IFM.
Knowledge of tax setups and uses.
Command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.
Preferred Qualifications:
Familiarity with month end and year end procedures.
Additional knowledge of advanced financial topics.
Knowledge of finance with other applications areas such as purchasing and manufacturing.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.

Apply Now

Refine Your Search

tax associate (full time position) jobs in remote

Product Support Analyst (Finance)

Tax Senior Associate - India

Associate Accountant

SAP SDD/ DSD

I want to receive the latest job alerts for tax associate (full time position) in remote

Explore jobs in more locations

General information

Description & Requirements

Jobseeker tools

Employer Tools

Browse

Stay Connected