salt lake kolkata west bengal concierge Jobs – 2 Open Jobs Today

Associate -Global Support
MOL Information Technology —Salt Lake, Kolkata, West Bengal
- ₹5,00,000 a year
- Full-time
Project Partner
MOL Information Technology —Salt Lake, Kolkata, West Bengal
- ₹3,00,000 - ₹8,00,000 a year
- Bachelor's degree
- Communication skills

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Project Partner
MOL Information Technology —Salt Lake, Kolkata, West Bengal
Compensation – As per the industry Standard. The role may require shift work to support users across different time zones.
₹3,00,000 - ₹8,00,000 a year
RC FS-BT INS- L and A -Senior -GigNow
EY —Kolkata, West Bengal
Support clients through product configuration decisions, acceptance criteria definition, and user acceptance testing. Additionally, You’ll Also Have.

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Associate -Global Support

MOL Information Technology -
Salt Lake, Kolkata, West Bengal

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Job details

Full-time
₹5,00,000 a year

Full job description

Organization Background:

Mitsui O.S.K. Lines (MOL) is one of the world's largest multimodal deep-sea carriers, with a rich maritime legacy spanning over 140 years. Operating across Asia, the Middle East, Europe, Africa, North America, South America, and Oceania, MOL connects global trade routes with a strong presence in international shipping and logistics.

MOL Information Technology (MOL-IT) is the Digital Transformation Partner of the MOL Group, delivering customized technology solutions that drive efficiency, innovation, and sustainability across the shipping, logistics, and supply chain domains. Established in 1997, MOL-IT operates from three locations—Kolkata, Hyderabad and Mumbai—with a team of over 400 software and management professionals. In alignment with the MOL Group’s strong commitment to sustainable growth, MOL-IT is advancing its digital capabilities to support decarbonization, automation, and smart operations. As part of its growth strategy, MOL-IT continues to deepen its impact within the MOL Group by aligning digital transformation initiatives with the Group’s long-term sustainability goals.

For further details about organization, please visit www.mol-it.com/ Video - An Introduction to MOL-IT - YouTube

Areas of Responsibilities:

Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.
Track all alert emails and take required action
Follow defined process flow for all cases
Handle Code Registration Requests from Users.
Handle Data Provision task.
Do Primary analysis for responding to user queries
Provide root cause analysis on reported problems and suggest solutions wherever possible
Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
Coordinate with Development & System Support teams as required
Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
Update daily log sheets and ensure proper shift hand-over
Document standard procedures
Provide support during UAT and Training
Ensure task timelines are met consistently, and the process standards are followed.
Gain knowledge of the International Shipping Industry business.
Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.

To complete all related tasks commiserating the position that may be assigned by the superiors from time to time.

Job Snapshot

Updated Date

28-01-2026

Job ID

Job_21

Department

Global ICT Concierge Application

Location

Sec - V, Salt Lake, Kolkata, West Bengal, India

Experience

1 - 6 Years

Employee Type

Full Time Employee

Salary Range

INR 500000 - 1000000 (Annual)

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