Santacruz Mumbai Maharashtra Desk agent Jobs – 24 Open Jobs Today

Assistant Manager - Front Desk
IHCL —Bandra, Mumbai, Maharashtra
- Hospitality
7d
Nomination Desk -Customer Service Executive (CSE)
ALPHA GLOBAL LOGISTICS —Mumbai, Maharashtra
- From ₹4,20,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick apply
Desktop Support
Investec Bank - Experienced Hire —Mumbai, Maharashtra
- Azure
- Windows
- Microsoft Office
Operations & Documentation Executive - Freight Forwarding
Pearl Integrated Logistics Pvt. Ltd. —Vashi, Navi Mumbai, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- In-person
- Communication skills
Quick apply
Assistant Manager Front Desk
Hilton —Mumbai, Maharashtra
- Weekend availability
- English
- Team management
- Guest services
- Flexible schedule
customer service Executive ( Nomination Desk)
VAS India Consulting —Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Email
- Bachelor's degree
- In-person
Quick apply
Hotel Operations - Priority Desk
Tripjack —Lower Parel, Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Travel
- Communication skills
Marketing Manager
Greenspire Maritime Services Pvt Ltd —Mumbai, Maharashtra
- ₹9,00,000 - ₹18,00,000 a year
- Email
- English
- Business development
- In-person
Quick apply
At Your Service Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- No experience needed
- 12th Pass
- Recruiting
PRODUCT MANAGER
Atos —Mumbai, Maharashtra
- Research
- Master's degree
- Presentation skills
DA Processing Specialist
Marcura —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
Cloud Managed Services Engineer (L2)
NTT DATA —Mumbai, Maharashtra
- Full-time
- Windows
- Bachelor's degree
- IT
Corporate Ticketing
Tripjack —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
5d
Hotel Operations - Priority Desk
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Bachelor's degree
- Travel
- Communication skills
Quick apply
OPS-BA / IWM
Nomura —Mumbai, Maharashtra
- Microsoft Powerpoint
- English
- Master's degree
Front Office Executive (Females Only)
ITP Media Group —Mumbai, Maharashtra
- Microsoft Office
- Organisational skills
- Front desk
Quick apply
Corporate Ticketing
Trip Jack Pvt Ltd —Mumbai, Maharashtra
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
5d
Client Lead, Media
Monks —Mumbai, Maharashtra
- Management
- English
- Analysis skills
Quick apply
Senior Account Manager
Monks —Mumbai, Maharashtra
- English
- Analysis skills
- Project management
Quick apply
11d
Export Pricing Specialist – Air & Sea Freight
CD Infotech Pvt.Ltd. —Bhandup West, Mumbai, Maharashtra
- ₹25,000 - ₹55,000 a month
- Full-time
- Analysis skills
- In-person
- Negotiation
Quick apply
4d

I want to receive the latest job alerts for desk agent in santacruz mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desk agent jobs near santacruz mumbai maharashtra

Customer Service Representative jobs in Mumbai, Maharashtra

Front Desk Agent jobs in Mumbai, Maharashtra

Product Manager jobs in Mumbai, Maharashtra

Customer Service Team Lead jobs in Mumbai, Maharashtra

Desktop Support Technician jobs in Mumbai, Maharashtra

Service Manager jobs in Mumbai, Maharashtra

Marketing Manager jobs in Mumbai, Maharashtra

Freight Sales Executive jobs in Vashi, Navi Mumbai, Maharashtra

Cloud Engineer jobs in Mumbai, Maharashtra

Operations Associate jobs in Mumbai, Maharashtra

Senior Account Manager jobs in Mumbai, Maharashtra

Customer Service Representative jobs in Maharashtra

Customer Service Representative jobs in Hyderabad, Telangana

Customer Service Representative jobs in Prahlad Nagar, Ahmedabad, Gujarat

Customer Service Representative jobs in Pankhabari, West Bengal

Morning Shift Customer Support jobs in Bengaluru, Karnataka

Blinkit , Customer Support Work From Home jobs in Bengaluru, Karnataka

Blinkit , Customer Support jobs in Bhilai, Chhattisgarh

Front End Developer jobs in Calicut, Kerala

Front End Developer Fresher jobs in Noida, Uttar Pradesh

Assistant Manager - Front Desk

IHCL -
Bandra, Mumbai, Maharashtra

Apply Now

Job details

7 days ago

Qualifications

Hospitality
Upselling
Hospitality Management
Hospitality management

Full job description

17 Aug 2026

Business Unit: Bandra House, Mumbai - IHCL SeleQtions

Department: Front Office

Job requisition ID: 19385

Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

To ensure smooth running of front office operations with the objective of delivering seamless customer service to maximize guest satisfaction within the limits of corporate guidelines and standards.

Essential Job Tasks

Areas of Responsibility

Financials

Works on assigned goals and prioritizes, organizes, and accomplishes the tasks along with the team.

Assists the Front Office Manager/ Duty Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests.

Ensures daily performance and manages revenue through revenue and yield management techniques.

Focuses on generating incremental revenue through Early Check-in and Late Check-outs.

Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services.

Monitors the business of competition hotels in terms of new accounts and rates.

Process

'*Greet and assist guests with check-in, check-out, and other requests. Ensure that guests’ needs are met, providing excellent customer service at all times.

Handle guest complaints or issues efficiently and professionally, escalating to the Duty Manager when necessary. Oversee the daily activities of front desk agents, ensuring high levels of performance and adherence to procedures.

Assist in training new staff, providing guidance on customer service standards, hotel policies, and procedures. Monitor staffing levels, adjusting schedules to ensure adequate coverage during peak times.

Assist in managing reservations, both online and over the phone, ensuring accuracy and promptness. Maintain guest records, including personal information and billing details, in accordance with hotel policies.

Ensure proper handling of cash, credit card transactions, and financial records.

Collaborate with housekeeping, maintenance, and other hotel departments to ensure a seamless guest experience.

Communicate guest preferences or special requests to relevant departments.

Assist in implementing and enforcing hotel policies and procedures. Ensure compliance with health, safety, and security regulations.

Ensure that the allotted room, registration card and keys are ready before guest arrival. Check with bell desk for delivery of baggage to room on time.

Receive calls relating to front desk related work, rate queries, and reservations then responding accordingly. Forwarding any calls to relevant department. Receive wake-up call request from guests and record it in the wake call book and submit to the telephone operators.

Escalate to the room’s controller in case the assigned room is not ready or as per guest preference. Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms’ availability. Leverage upselling opportunities to the guest to maximize revenues.

Ensure smooth check -out by keeping the bill ready with all the supporting documents. Inform the bell desk of any baggage assistance required by the guest. Seek feedback from the guest, escalate any complaints to the higher authority so that a proper and quick service recovery is done.

Ensuring charging Early check in and Late checkout (Revenue Levers) charges and maximizing revenues.

Maintain daily records and prepare various report - airport pick up report, arrival report, and guest in house report and as per request of the management.

Ensuring Guest Outstanding is within the high balance limits of hotels and GOP is secured for in-house guest.

Ensure proper shift closures with adherence to statutory and TPAM guildlines.

In addition to the above-mentioned duties and job functions, any other assignment given on an occasional basis or daily basis by the immediate superior or the management.

Adherence to the Tata code of conduct, safety policies and values of the organization as defined.

Required Qualifications

Degree in Hospitality Management

Work Experience

At least 1 year of relevant experience at a managerial position or 3 years of relevant experience at a supervisory level.

Languages Needed in Position

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Guest Centricity

Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

Apply Now

Refine Your Search

desk agent jobs in santacruz mumbai maharashtra

Assistant Manager - Front Desk

Nomination Desk -Customer Service Executive (CSE)

Desktop Support

Operations & Documentation Executive - Freight Forwarding

Assistant Manager Front Desk

customer service Executive ( Nomination Desk)

Hotel Operations - Priority Desk

Marketing Manager

At Your Service Manager

PRODUCT MANAGER

DA Processing Specialist

Cloud Managed Services Engineer (L2)

Corporate Ticketing

Hotel Operations - Priority Desk

OPS-BA / IWM

Front Office Executive (Females Only)

Corporate Ticketing

Client Lead, Media

Senior Account Manager

Export Pricing Specialist – Air & Sea Freight