Telangana & itil(sr analyst ) Jobs – 48 Open Jobs Today

PEGA - Senior Application Support Lead Analyst (7-10 Yrs)
CGI —Hyderabad, Telangana
- Weekend availability
- Oracle
- Computer Science
- Software troubleshooting
Quick apply
Sr. Service Delivery Manager (MSP) – SOC/NOC
Technology services —Hyderabad, Telangana
- From ₹90,000 a month
- Full-time
- Azure
- PMP
- English
- Paid time off
- Paid sick time
Quick apply
CMDB & HAM Process -Sr Analyst IT
Mattel —Hyderabad, Telangana
- Computer Science
- English
- Analysis skills
1d
Sr Analyst Vendor Management
Mattel —Hyderabad, Telangana
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr Oracle Support Analyst
Mattel —Hyderabad, Telangana
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
Quick apply
Sr. Engineering Program Manager
Providence Global Center —Hyderabad, Telangana
- Part-time
- Computer Science
- Engineering
- Master's degree
- Health insurance
Senior IT Business Analyst - ITIL
Medtronic —Nanakramguda, Hyderabad, Telangana
- Full-time
- English
- Master's degree
- Bachelor's degree
Tech GCC Advisory Analyst
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Senior Analyst - Asset Management
Microland —Hyderabad, Telangana
- Bachelor's degree
IT&D Senior Business Analyst, Innovation & Portfolio
Reckitt —Hyderabad, Telangana
- Azure
- PMP
- DevOps
- Health insurance
HIMS Cloud Admin- Senior Analyst- Hyderabad
Deloitte —Hyderabad, Telangana
- Rotational shift
- Azure
- Software troubleshooting
- Windows
Senior Principal Consultant _ MSD 365 Supply Chain Architect
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Senior ServiceNow Engineer
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Analyst, SAP Basis & BO Admin
ANDREW, an Amphenol Company —Hyderabad, Telangana
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick apply
2d
Sr Analyst IT(BCP/DR)
Mattel —Hyderabad, Telangana
- Azure
- Computer Science
- AWS
Observability Analyst / Senior Consultant Specialist
HSBC Global Services Limited —Hyderabad, Telangana
- Full-time
- Windows
- SQL
- Analysis skills
23h
Global IT Service Desk - Team Leader
Aveva —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Management
- Windows
- Health insurance
- Paid time off
Network Services Senior Analyst
The Goodyear Tire & Rubber Co. —Hyderabad, Telangana
- Full-time
- Computer Science
- Analysis skills
- Project management
2d
Sr Software Engineer Consumer Services
Mattel —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- Salesforce
Quick apply
1d
Senior Analyst - T&E Audit
Genpact Enterprise Risk Consulting LLP —Hyderabad, Telangana
- Full-time
- Azure
- English
- Finance
Quick apply

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PEGA - Senior Application Support Lead Analyst (7-10 Yrs)

CGI -
Hyderabad, Telangana

Quick apply

Job details

Permanent | Full-time

Qualifications

BCS
Pegasystems
Oracle
Computer Science
Incident management
Software troubleshooting
SQL
Analysis skills
Bachelor's degree
ITIL
Splunk
ServiceNow
Problem management
Application support
Root cause analysis
Communication skills
Information Technology

Full job description

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
________________________________________
Position: Senior Application Support Lead Analyst
Experience: 7 – 10 Years
Category: Application Support / PEGA Support
Shift: Rotational Shifts / Weekend Support as Required
Main Location: India
Position ID: J0526-2237
Employment Type: Full Time
Education Qualification:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field with relevant industry experience.
________________________________________
Position Description:
We are seeking an experienced PEGA Application Support Lead Analyst with strong expertise in PEGA applications, SQL/Oracle databases, and production support operations. The ideal candidate will be responsible for incident management, problem resolution, release support, root cause analysis, and ensuring application stability in production environments. The candidate should possess excellent troubleshooting abilities, strong communication skills, and the ability to work independently in a fast-paced support environment.

#LI-AS26

Your future duties and responsibilities

Provide L2 application support for PEGA-based applications in production environments.
Manage incidents, service requests, and problem tickets to ensure timely resolution within SLA.
Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues.
Support production releases, deployments, and post-release validations.
Monitor application performance and proactively identify potential issues.
Collaborate with development, infrastructure, and business teams for issue resolution.
Participate in code walkthroughs and review meetings.
Analyze application workflows and understand end-to-end business processes.
Create and maintain support documentation, knowledge articles, and operational runbooks.
Coordinate with stakeholders and business users during critical incidents and escalations.
Handle complex production issues while minimizing business impact and downtime.
Ensure compliance with support processes, incident management procedures, and SLA commitments.
Continuously learn and adapt to new technologies based on project requirements.

Required qualifications to be successful in this role

Must-Have Skills:

7 – 10 years of experience as a PEGA Developer and/or Production Support professional.
Strong hands-on experience with PEGA applications and support activities.
Strong knowledge of SQL and Oracle Database.
Experience in Incident Management, Problem Management, and Release Support.
Hands-on L2 Application Support experience.
Strong troubleshooting and root cause analysis skills.
Ability to work independently and take ownership of support activities.
Experience handling critical production incidents and major issue resolutions.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Willingness to work in rotational shifts and provide weekend support when required.

________________________________________
Good-to-Have Skills:

Experience in the US Healthcare domain.
Knowledge of ServiceNow for incident and ticket management.
Experience with monitoring and observability tools such as Splunk and Dynatrace.
Exposure to ITIL processes and best practices.
Experience with performance monitoring and application optimization.
PEGA Certification is an added advantage.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

& itil(sr analyst ) jobs in telangana

PEGA - Senior Application Support Lead Analyst (7-10 Yrs)

Sr. Service Delivery Manager (MSP) – SOC/NOC

CMDB & HAM Process -Sr Analyst IT

Sr Analyst Vendor Management

Sr Oracle Support Analyst

Sr. Engineering Program Manager

Senior IT Business Analyst - ITIL

Tech GCC Advisory Analyst

Senior Analyst - Asset Management

IT&D Senior Business Analyst, Innovation & Portfolio

HIMS Cloud Admin- Senior Analyst- Hyderabad

Senior Principal Consultant _ MSD 365 Supply Chain Architect

Senior ServiceNow Engineer

Analyst, SAP Basis & BO Admin

Sr Analyst IT(BCP/DR)

Observability Analyst / Senior Consultant Specialist

Global IT Service Desk - Team Leader

Network Services Senior Analyst

Sr Software Engineer Consumer Services

Senior Analyst - T&E Audit

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