Telangana Senior customer service representative Jobs – 107 Open Jobs Today

Senior Customer Service Representative
Optum —Hyderabad, Telangana
- Full-time
- Customer service
- Typing
- In-person
- Health insurance
Sr Representative - Client Service-1
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
10d
Senior Customer Contact Optimization Analyst
TriNet —Hyderabad, Telangana
- Microsoft Excel
- Salesforce
- Master's degree
- Health insurance
Specialist Assistant Manager - Talent Services (Performance Management - Process Specialist) - Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Senior Associate Transaction & Processing
Trimont Services India Pvt Ltd —Hyderabad, Telangana
- Hybrid work
- Finance
- Master's degree
- Administrative experience
Senior Talent Acquisition Partner
TriNet —Hyderabad, Telangana
- Microsoft Office
- Bachelor's degree
- Data entry
- Health insurance
Senior Process Executive (Voice)
Enovis —Hyderabad, Telangana
- Full-time
Regional IMEX Planning Capability Excellence Manager
Reckitt —Hyderabad, Telangana
- English
- Project management
- Health insurance
Customer Service Engineer
GE HEALTHCARE —Hyderabad, Telangana
- Bachelor's degree
- Communication skills
Senior Product Manager
TriNet —Hyderabad, Telangana
- Analysis skills
- Project management
- Bachelor's degree
- Health insurance
Director, Field Excellence, Delivery
Amgen —Hyderabad, Telangana
- Microsoft Excel
- Sales
- Master's degree
Senior Consultant - P&O HCM Transformation
Sandoz —Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- APIs
- Flexible schedule
Senior SOX Analyst
TriNet —Hyderabad, Telangana
- Oracle
- Finance
- Analysis skills
- Health insurance
Senior Financial Planning and Analysis Analyst
TriNet —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- Finance
- Health insurance
3d
Client Manager- Enterprise Sales, Hyderabad
Lenovo —Hyderabad, Telangana
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Senior Specialist Platform Services
Novartis —Hyderabad, Telangana
- Full-time
- Azure
- DevOps
- Master's degree
2d
Senior Process Trainer – US Payroll & Benefits
TriNet —Hyderabad, Telangana
- PMP
- Microsoft Office
- Analysis skills
- Health insurance
Associate / Sr Associate - Query Management - iRefer
Firstsource Healthcare —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
8d
Manager – Training & Quality Reporting to: Associate Director – Digital Learning
Indian School of Business —Hyderabad, Telangana
- Monday to Friday
- CRM software
- Sales
- Marketing
Senior Security Analyst
TriNet —Hyderabad, Telangana
- Microsoft Office
- Bachelor's degree
- Communication skills
- Health insurance

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Senior Customer Service Representative

Optum -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

Live chat
Customer service
Typing
Communication skills

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Location: On-site (HYD Site / Office-based)

Shift: Evening Shift

Role Type: Full-time - Customer Support / Chat Support

About the Role

We are looking for a proactive and customer-focused Chat Advocate to join our support team. The ideal candidate will serve as the first point of contact for customers through chat, delivering timely, accurate, and empathetic assistance. This role requires excellent written communication, multitasking ability, and a strong customer-service mindset.

Primary Responsibilities:

Provide real-time support to customers through live chat channels
Understand customer queries and respond with clarity, accuracy, and professionalism
Follow established processes and workflows to troubleshoot issues and provide solutions
Escalate cases to the appropriate teams when needed, ensuring proper documentation
Maintain service level standards for response time, quality, and customer satisfaction
Manage multiple chat interactions simultaneously without compromising quality
Capture customer feedback and report recurring issues to improve processes
Ensure adherence to data privacy and security guidelines during all interactions
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Proven excellent written communication skills with strong grammar, clarity, and tone adaptation
Proven solid customer service orientation with the ability to stay calm and empathetic
Proven problem-solving mindset with attention to detail
Proven to be comfortable working in an evening shift and on-site environment
Proven ability to type quickly and accurately while managing multiple conversations
Proven ability to follow guidelines, scripts, and response templates while personalizing customer interactions

Preferred Qualifications:

Experience in chat support or customer service (email/chat/voice)
Proven ability to handle sensitive customer scenarios with professionalism

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Apply Now

Refine Your Search

senior customer service representative jobs in telangana

Senior Customer Service Representative

Sr Representative - Client Service-1

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Specialist Assistant Manager - Talent Services (Performance Management - Process Specialist) - Hyderabad

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Senior Specialist Platform Services

Senior Process Trainer – US Payroll & Benefits

Associate / Sr Associate - Query Management - iRefer

Manager – Training & Quality Reporting to: Associate Director – Digital Learning

Senior Security Analyst

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