Telangana Senior operator Jobs – 105 Open Jobs Today

Deputy Director -Service Modernization Lead
PepsiCo —Hyderabad, Telangana
- Remote
- Engineering
- Master's degree
- Bachelor's degree
SPE-Maps
Cognizant —Hyderabad, Telangana
- Full-time
- Customer service
- Writing skills
- English
1d
Head of Technology and Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- AWS
Senior Manager – Information Technology (TIS)
DESRI —Hyderabad, Telangana
- Azure
- Computer Science
- PMP
Senior Mainframe Workload Scheduler Specialist
Ensono —Hyderabad, Telangana
- Azure
- English
- AWS
Senior Manager - Supplier Quality
Schneider Electric —Hyderabad, Telangana
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Senior Manager - Plant Store Operations
Mahindra & Mahindra Ltd —Zaheerabad, Telangana
- Bachelor's degree
- Continuous improvement
- Manufacturing
Project Head/ Project Manager with pharma experience.
G - Nex Talent Partners —Hyderabad, Telangana
- ₹6,17,993.49 - ₹21,35,681.96 a year
- Management
- Master's degree
- Project management
Quick apply
Command Centre Specialist
Insight Software —Hyderabad, Telangana
- Full-time
- Remote
- Azure
- DevOps
- AWS
CTK Svc Sr. Associate [S], CTK
Amazon Dev Center India - Hyderabad - A85 —Telangana
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Associate People Business Partner
Flutter Entertainment —Hyderabad, Telangana
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Health insurance
Senior Data Engineer
Techsist —Hyderabad, Telangana
- ₹5,09,345.68 - ₹22,00,000.00 a year
- Part-time
- Hybrid work
- SQL
- Travel
- Communication skills
- Health insurance
- Cell phone reimbursement
Quick apply
5d
Senior Engineer, Voice & VoIP (Zoom, Cisco CUCM, MGCP)
Intercontinental Exchange Holdings, Inc. —Hyderabad, Telangana
- Full-time
- Scripting
- Python
- Time management
IT&D Senior Manager, Enterprise Information Security
Reckitt —Hyderabad, Telangana
- Communication skills
- Health insurance
Operations Manager, Amazon Last Mile
ASSPL - Telangana —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Agile
Delivery Lead Senior Manager
Accenture —Hyderabad, Telangana
- Full-time
- CRM software
- Sales
- Analysis skills
Senior Analyst/Manager – Salesforce Administrator
DESRI —Hyderabad, Telangana
- Computer Science
- Salesforce
- Engineering
Program Manager, MFI, ROW Inbound NOC
ASSPL - Telangana —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Management
- SQL
Senior Manager, Workforce Strategy
DoorDash India —Hyderabad, Telangana
- Remote
Quick apply
1d
Senior Administrator, Systems Engineering
Intercontinental Exchange Holdings, Inc. —Hyderabad, Telangana
- Full-time
- Windows
- Bachelor's degree
- Scripting

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Deputy Director -Service Modernization Lead

PepsiCo -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Engineering
Master's degree
Bachelor's degree
ITIL
APIs
ServiceNow
Agile
Budgeting
AI
MBA
Process management
Leadership
Senior leadership

Full job description

Overview:

We are seeking a Deputy Director – Service Modernization & AI-led Engineering to lead the global service management product and engineering transformation of PepsiCo’s IT ecosystem, driving an AI-first, data-driven, engineering-led, and experience-focused operating model across a large, multi-disciplinary organization.

This role owns the IT Service Management product and operating model — spanning Process, Service Experience, Automation, AI-led Engineering, Reliability, and Continuous Improvement — and leads service modernization initiatives that simplify ways of working, enable product-led capabilities, automate operations, and embed intelligent, self-healing patterns into the enterprise IT ecosystem.

You will manage managers, senior engineering leads, and strategic vendors across a global organization, drive modernization and engineering portfolios, and represent Service Management product capability to PepsiCo leadership

Responsibilities:

- Own and evolve the IT Service Management product and operating model, integrating Process Management, Service Experience, Automation, AI-led Engineering, Reliability Engineering, and Continuous Improvement frameworks across global operations.
- Lead globally distributed teams, managing managers, senior engineering leads, product capability teams, automation teams, and vendors across service management, AI-led engineering, and enterprise service modernization.
- Drive teams in an agile, product-oriented, and outcome-focused way of working, ensuring clear priorities, measurable business outcomes, disciplined execution, and continuous delivery of value.
- Establish and govern CSL/SLA KPI structures — performance dashboards, benchmarking, SLA/XLA tracking, engineering productivity metrics, service reliability metrics, and KPI Tree frameworks that connect operational performance to business value drivers.
- Drive service modernization by partnering with platform and technology teams to harmonize fragmented service management capabilities, improve integration maturity, simplify workflows, and enable scalable, API-first and event-driven service experiences.
- Build and scale ITSM product capabilities, workflow automation, service orchestration, and integration-led services as part of an AI-first operating model, including AIOps, conversational AI, chat/voice automation, Agentic AI, and intelligent workflow engineering to drive ticket deflection, ticket elimination, faster resolution, and productivity gains.
- Lead engineering-led service reliability improvements by embedding automation, observability, telemetry, root cause intelligence, proactive detection, and self-healing patterns into the service management ecosystem.
- Drive product and engineering practices across ITSM capabilities, including reusable integrations, automation frameworks, workflow standards, agile backlog management, release governance, prioritization, sprint planning, and scalable capability delivery.
- Lead multi-vendor governance, including Orchestrator–Operator models, across global functions, ensuring engineering accountability, delivery quality, cost-efficiency, standardization, and centralization opportunities.
- Drive cost-of-service optimization through automation, digitalization, product simplification, productivity engineering, and operating model simplification.
Champion organizational change management, engineering capability building, AI adoption, agile maturity, and a performance-oriented, customer-led culture across global teams.

Qualifications:

16+ years of progressive IT/technology leadership experience, including direct experience leading large team, globally distributed organizations and managing managers/senior leads.
Proven track record of enterprise ITSM/Service Management transformation in regulated, large-scale environments (FMGC or comparable enterprise settings).
Deep expertise in ServiceNow strategy, ITIL processes, and multi-tool platform harmonization/consolidation.
Demonstrated success building AIOps, ServiceNow integration and automation of services, and conversational AI/chatbot capabilities that measurably reduce MTTR, ticket volume, and manual effort.
Strong governance experience: KPI/SLA/XLA frameworks, vendor governance, service catalogue management, and audit/compliance readiness.
Experience owning multi-million-dollar budgets and driving cost-of-service optimization at enterprise scale.
Excellent stakeholder management skills, with experience engaging senior leadership, Global Process Owners, and multi-vendor ecosystems.
Bachelor's degree in Engineering or related field; advanced management education (MBA) preferred.

Apply Now

Refine Your Search

senior operator jobs in telangana

Deputy Director -Service Modernization Lead

SPE-Maps

Head of Technology and Service Operations

Senior Manager – Information Technology (TIS)

Senior Mainframe Workload Scheduler Specialist

Senior Manager - Supplier Quality

Senior Manager - Plant Store Operations

Project Head/ Project Manager with pharma experience.

Command Centre Specialist

CTK Svc Sr. Associate [S], CTK

Associate People Business Partner

Senior Data Engineer

Senior Engineer, Voice & VoIP (Zoom, Cisco CUCM, MGCP)

IT&D Senior Manager, Enterprise Information Security

Operations Manager, Amazon Last Mile

Delivery Lead Senior Manager

Senior Analyst/Manager – Salesforce Administrator

Program Manager, MFI, ROW Inbound NOC

Senior Manager, Workforce Strategy

Senior Administrator, Systems Engineering

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