Thrissur Kerala Finance associate Jobs – 1 Open Jobs Today

Front Office Receptionist
PLANET ASHOKA —West Fort, Thrissur, Kerala
- ₹13,000 - ₹16,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
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Front Office Receptionist

PLANET ASHOKA
West Fort, Thrissur, Kerala

Quick apply

Job details

Full-time
₹13,000 - ₹16,000 a month

Qualifications

Microsoft Powerpoint
Microsoft Word
Malayalam
English
Master's degree
Bachelor's degree
Front desk
Hindi

Full job description

Lead the overnight team to ensure the highest levels of service are delivered at all times.
Serve as a property overnight manager on duty, responding appropriately to all guest matters in a prompt and professional manner.
Work closely alongside Loss Prevention department to ensure the safety of our guests is at the forefront of attention.
Perform the nightly audit duties and work in partnership with finance to ensure complete compliance with local and brand regulations.
Conduct a shift briefing with staff at the beginning of each shift to gather and share pertinent information. Review the Front Desk logbook for updates and important notes.
Verify billing accuracy and ensure any matters requiring further attention are passed along to the appropriate channels.
Adhere to the hotel’s key control and credit policies. Maintain thorough knowledge of all fire safety and emergency procedures.
Handle guest concerns or issues calmly and professionally, delivering prompt resolutions.
Lead by example by maintaining proficiency in all front desk duties and setting the standard for service and professionalism.
Maintain clear and professional communication with all hotel departments via telephone and internal channels.
Ensure the accuracy of group bookings, rooming lists, billing details, amenities, and arrival arrangements.
Keep the front office, back office, front desk area, and supply closets clean, organized, and well-stocked.
Provide coaching and counseling to team members as needed, using appropriate documentation and performance management techniques.
Ensure all employees complete their duties before the end of their shift and are present at their stations on time.
Oversee and maintain high service standards through daily monitoring and staff training. Ensure compliance with grooming and uniform standards.
Ensure employees practice compliance with all hotel standards and policies as outlined by the Employee Handbook
Assist in training of new hires and current associates on a regular basis
Be accountable for managing payroll and operating expenses within budgeted limits.

Job Type: Full-time

Pay: ₹13,000.00 - ₹16,000.00 per month

Education:

Bachelor's (Preferred)

Experience:

2year: 1 year (Preferred)

Language:

English (Preferred)
Hindi (Preferred)
Malayalam (Preferred)

Work Location: In person

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