Ulhasnagar Maharashtra Cloud engineer fresher Jobs – 1 Open Jobs Today

Support Technical Engineer
Gauranga Technologies —Navi Mumbai, Maharashtra
- Microsoft Excel
- Microsoft Access
- Analysis skills

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Support Technical Engineer

Gauranga Technologies -
Navi Mumbai, Maharashtra

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Job details

Fresher

Qualifications

TCP
Microsoft Excel
Microsoft Access
Internet of things
Technical support
Analysis skills
Bachelor's degree
Embedded software
Computer Engineering
Computer networking
APIs
SSH
Linux
TCP/IP
Diploma
Communication skills

Full job description

Support Technical Engineer responsible for configuration, troubleshooting, maintenance, and day-to-day support of IoT devices and related systems. Ensures smooth device operations, timely issue resolution, and coordination with internal teams and clients.

Key Responsibilities

Configure and deploy IoT devices as per project requirements
Perform device installation, testing, and commissioning at site or remotely
Monitor device performance and ensure continuous connectivity
Diagnose and troubleshoot hardware, firmware, and network-related issues
Work on Linux-based systems for device access, configuration, and debugging (basic level)
Access devices via SSH and perform basic command-line operations where required
Maintain logs of issues, resolutions, and daily activities
Provide technical support to clients via call, email, or remote access
Coordinate with development team for bug fixes and improvements
Handle SIM/network configuration, IP settings, and server connectivity
Perform firmware upgrades and device health checks periodically
Maintain inventory records of devices, accessories, and spares
Assist in documentation, SOP (Standard Operating Procedures), and reports
Support field engineers and guide them on technical issues
Ensure adherence to company processes and timelines

Required Skills

Basic understanding of IoT systems and device communication
Knowledge of networking concepts (IP, TCP/IP, SIM-based connectivity)
Familiarity with hardware troubleshooting and serial communication
Basic knowledge of Linux operating system (commands, file system, SSH access) – preferred but not mandatory
Ability to use remote tools and diagnostic software
Basic understanding of cloud platforms and APIs (Application Programming Interface)
Good problem-solving and analytical skills
Strong communication and coordination abilities

Educational Qualification

Diploma / Bachelor’s Degree in Electronics, Electrical, Computer Engineering, or related field

Experience

0–2 years of experience in technical support / IoT / embedded systems (Freshers can apply)

Other Requirements

Willingness to travel for site visits if required
Ability to work under pressure and meet deadlines
Basic knowledge of MS Excel and reporting

Key Performance Indicators (KPIs)

Issue resolution time
Device uptime and performance
Number of successful deployments
Customer satisfaction

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